Customer Service Sales
Resume:
TRAVIS L. COUSINS
Deatsville, AL 36022
E-Mail: ***************@*****.***
OBJECTIVES:
. To obtain a position that will provide the experience needed to build
on the basic business and human resource's principles learned in
obtaining my degree.
. To work in an environment that will provide a continuous challenge to
increase my understanding of Business principals for my professional
growth.
EXPERIENCE:
February 2010- December 2013 PCI Gaming/Creek Casinos
Wetumpka, AL
Human Resources Employment Specialist
. Maintained employment for a diverse organization with multifaceted
departments, from line level to upper management, cooperated with the
management teams in targeting staffing needs and hiring process.
. Thoroughly tested and verified applicants work history background and
scheduled interviews for hiring managers and directors Was in charge
of planning staff structure, conducting interviews, arranging for walk-
in interviews, making job offers and negotiating salaries.
. Organized and promoted customer service audition to insure applicants
were the best fit for positions.
. Handle and maintained, day to day Human Resources operations ranging
from relations to benefits.
Revenue Audit Clerk
. Perform audit and financial reporting functions, including preparation
of journal entries, verification of reporting functions and performing
data entry onto Excel spreadsheets.
. Prepare documents for data retention and long term storage.
. Reconcile reports pertaining to daily activity/net winning in gaming
environment.
Security Officer
. Perform general security patrols and identification checks.
. Responsible for protecting the assets of the company and protect the
well-being of guests in gaming environment.
. Observed all departments of the gaming operation for irregular
activities and submitted reports of observations.
April 2007 to February Calloway Painting
Montgomery, AL
Customer Service and Sales Associate Manager
. Assisted with payroll and accounts receivable deposits, etc.
. Responsible for scheduling jobs and estimating cost to perform
customer jobs.
. Coordinated and maintained liaison between customers and contractors
to
ensure work was performed within established timelines and projected
cost.
February 2006 to March 2007 Elmcroft Assisted Living
Montgomery, AL
Maintenance Director
. Responsible for upkeep of physical facility in accordance with State
and federal regulations and compliance with Life Safety Codes.
. Developed and coordinated schedules between Company's maintenance
department employees and building contractors.
. Successfully performed maintenance duties within allotted budget.
Travis L. Cousins RESUME
Page 2 of 2
May 2005 to February 2006 Loose Moose Saloon
Orange Beach, AL
Operations Manager
. Conducted food and beverage inventory and accountability.
. Responsible for closeout of daily sales reports and reconciling sales
receipts.
. Projected future sales for upcoming week and inventory needs.
. Coordinated reimbursement for entertainment promoters and bands.
. Assisted owner with administrative tasks in daily operation of
restaurant and bar.
. Developed and maintained customer relationships to promote
repeat and new business.
. Responsible for interviewing, scheduling and training staff.
. Responsible for projecting staffing needs and confirming staff
schedules.
May 2004 to March 2005 Masco Corporation
Birmingham, AL
Retail Sales and Project Manager
. Responsible for sales support for a Fortune 500 company; one of the
world's
largest manufacturers of brand-name consumer products for the home
improve-
ment and new home construction markets;
. Assisted in providing training for new recruits and sales associates.
. Developed relationship with store managers throughout the district,
comprised of
five locations, to promote District's sales objectives.
October 1993 to April 2004 United States Army
Recruiter/Data Analyst
. Conducted recruitment presentations for enlistment and re-enlistment
personnel.
. Compiled various reports concerning State strength management and
projected staffing
necessary to complete military missions and objectives.
. Advised military unit commanders on strength management matters,
attrition ratios,
reinforced positive action and recommended change to areas that
adversely affected
strength management.
. Assisted unit commanders in developing, evaluating and conducting
award programs
and similar incentive recognition programs.
EDUCATION:
2002 Faulkner University (Montgomery AL) Bachelors of Science in
Business Administration
2002 National Guard Professional Center (AR) Professional Selling
Skills Core (trainer-Zenger Miller)
Career Direction Counselor (trainer-
Zenger Miller)
2013 Disney Institute (Baton Rouge, LA) Selection, Training,
and Engagement
1997 United States Army (Mississippi) Primary Leadership Development
ACHIEVEMENTS AND AWARDS:
1997 Secret Security Clearance Department of Defense
2000 & 2003 Good Conduct Medal Department of U.S. Army
1999 & 2000 Achievement Medal Department of U.S. Army
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