Project Manager Customer Service

Michael Jaramillo

*** ******** ******* ***** *** Rancho, NM

*******@*****.*** 505-***-****

SUMMARY

Conscientious, reliable, dedicated Electronics Technician with extensive experience in Field

Service with the ability to work well with no supervision or in a team environment and providing

excellent customer service. Perform troubleshooting, repair and PM’s of various equipment in

the semiconductor industry, wet etch, dry etch, spray tools, metrology tools, chemical and slurry

delivery tools diffusion furnaces, chillers and various other equipment. Knowledgeable in

computer networking, retail, and medical industries, using various digital, and analog tools,

soldering printed circuit boards using J-standard applications, understanding electrical and

plumbing blueprints, schematics and repair manuals, CNC Drilling and Fabrication Equipment,

Laser Positioning Equipment, robotic controls, digital voltmeters, oscilloscopes, SCADA

systems, RF test equipment pneumatics and robotics. Expert in PFA PVC plumbing and POLI

welding. Excellent knowledge of chemicals, gasses and purified water applications. Proven

ability to adapt to changes in the workplace. Possess a diligent work ethic, very detail-oriented.

PROFESSIONAL EXPERIENCE

Intel Corporation Rio Rancho, NM 2011 2013

Engineering Technician

(Global manufacturer and distributor of semiconductor technology)

Identified circuit board failures through visual inspection and provided analysis for repair on

Chemical manufacturing etching equipment. Worked with engineering on product design and

changes. Checking test points using testing equipment and using computer programs.

Recommended and evaluated repairs of circuit boards. Repaired and replaced worn and failed

components. Performed scheduled Preventative Maintenance on various pieces of equipment.

Assisted in reducing board failure by 25%.

Trained on DNS wet etch spray equipment.

Read test measurements, soldering, reading and understanding electronic schematics and

repair manuals.

Cable installation and termination principles.

Ensured manufacturing production operated at maximum level.

Maintained production lines by effectively communicating problems in a timely manner.

Followed and maintained all safety requirements and certifications required by OSHA

and Intel.

Work on and program SCADA systems.

Soldering printed circuit boards using J-standard applications.

K-tech POL I Flow Engineering I ntel FSE 2010-

2011

T raveling FSE/Project Manager

(Global Manufacturing of semiconductor chemical delivery equipment)

Install, Maintain and repair Chemical and Slurry tools diffusion furnaces for Intel, including

startup retrofits and software upgrades, plc. logics controls, power supplies, power panels,

wiring, sensors, switches, gauges, OFA pumps, pneumatics controls, light diodes, leak sensors,

flow controllers, PVC and PFA plumbing, Power Distribution, Uninterruptible Power Supplies,

networking and software support.

Parts ordering and inventory, daily and weekly paperwork training onsite personnel, using

a laptop to load Software and trouble shoot equipment.

Involved in construction builds as project manager to install and DE install tools for new

and old processes as well as interacting with the different trades giving them direction

and anything asked of me by Intel and Poly Flow management as the lead.

Soldering printed circuit boards using J-standard applications.

Always following Intel policies, rules and regulations and safety and training

requirements. Company provided vehicle w/80% Travel all domestic and continental.

N CR Corporation Dayton Ohio 2008-2010

Field Service Engineer

(Computer Networking, ATM, POS, equipment)

Run Service calls in my territory using company provided vehicle from NM, AZ, CO, and Texas as well as

go to customer sites to install POS equipment, medical equipment, printers, plotters, networked

equipment, sent to training for multiple products as well as Cisco training. Also trained and performed

service on multiple ATM’s.

Worked on call every other week and weekend.

Received service calls through a dispatch system.

Wrote FSR reports on a daily basis as well as kept accurate track of parts usage.

Also performed any and all tasks assigned to me by management.

Followed and completed training on all required safety procedures also completed all scheduled

maintenance on company vehicle.

Provided excellent customer service.

I ntel Corporation Celerity I NC. FSE 2002-2008

Intel onsite Field service Engineer III

(Global Manufacturing of semiconductor chemical delivery equipment)

Maintain and repair Chemical and Slur ry tools using Rinchem products, including installs

s tartup and software upgrades, retrofits, PLC logics controls, power supplies, power panels,

w i ring, sensors, switches, gauges, OFA pumps, pneumatics controls, light diodes, leak

sensors, f low controllers, PVC and PFA plumbing, daily analytic AL’s, networking and

software support.

P.M.’s, parts ordering and inventory, daily and weekly paperwork training onsite

personnel, using a laptop to load Software and trouble shoot equipment.

Involved in construction builds and install and DE install for new processes interacting

with the different trades giving them direction and anything asked of me by Intel and

Celerity management as the primary and only onsite expert.

Always following Intel policies, rules, regulations and safety procedures.

Work on and program SCADA systems.

Accent Optical Technologies 1997-

2002

I ntel Onsite Field Service Engine

(Global Manufacturing of semiconductor metrology equipment)

Worked inside the fab on a daily basis to maintain 95% or better up times on two critical

dimension measurement tool sets always following Intel’s policies, rules and regulations. The

tools were Scatterometry and Overlay metrology. As the site expert, utilized and interpreted

schematics to troubleshoot embedded problems within the PCB have and cable assemblies.

Duties included removing, repairing, and replacing multi axis robots, linear stages, stage

controllers and axis cards and calibrated linear scanning arm and axis cards using an oscilloscope

and DVM. I also performed optical alignments with HENE lasers to keep tools within

measurement specifications also performing adjustments of Crozet sensors, working with fiber

optic cables, ND filters, and pneumatics.

Installed new equipment following standard operating procedures.

Perform installation qualification tests, and submitted data to tool

Owners within allocated time frame as well as monthly tool PM’s.

Also maintaining accurate parts inventory, submitted time sheets, field service reports,

and expense forms in a timely manner.

Soldering printed circuit boards using J-standard applications.

Used a laptop to interface and diagnose tool faults,

Familiar with Windows NT, Excel, Word, ProComm Plus, and

Clarify, just to name a few. I lost job due to Intel Layoffs and cost cutting.

Education

ITT Technical Institute (Electronics /Computer engineering), Albuquerque, NM 1990-1992

UNM Computer Science, Los Alamos NM 1994-1995

Special Training and Skills

Cisco Certification

A+ Certification

N+ Certification

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