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Customer Service Data Entry

Location:
Belchertown, MA
Posted:
January 13, 2014

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Resume:

REBECCA CORCORAN (H) 413-***-****

** ******** **, **** **********, MA 01028 (C ) 413-***-****

EMPLOYMENT

Team Leader September 2010 - Present

Pride Convenience Springfield, Massachusetts

- Prepare daily inventory of high sale items.

- Place order for and receive weekly shipments.

- Train new and existing employees on policies and procedures.

- Resolve customer issues as needed.

- Balance cash drawers and make/prepare daily deposits for financial institution.

- File all corresponding paperwork timely and properly.

Take out Hostess/Prep Chef March 2010-September 2010

Texas Roadhouse Springfield, Massachusetts

- Prepare food portions for lunch and dinner service.

- Received phone orders, relayed orders to the kitchen, ensures order was correct, processed

payments and greeted customer.

Cashier October 2009 - January 2010

Target Holyoke, Massachusetts

- Performed a number of customer services related functions, including: answering customer

questions, completing Point of Sale transactions, and assisting customers as needed.

- Ensure that all displays were properly set up and organized.

Bank Teller January 2008-September 2009

Citizen’s Bank Springfield, Massachusetts

- Provided customers explanations and instructions regarding company’s services

- Performed a number of customer services related functions, including: answering client’s

questions, completed transactions and deposits per client’s requests and assisted in daily clerical

duties

Shift Leader August 2004-April 2009

AMF Airway Lanes Springfield, Massachusetts

Monitored employees to ensure compliance with the company’s policies

Evaluated performance of newly hired employees and trained new employees

Balanced cash registers and prepared funds for daily deposits

Excelled in a challenging work environment while completing various functions

Ensured all league contracts and service contracts were completed and executed

Assisted in designing advertisements to promote bowling leagues and events

Shift Supervisor April 2003-August 2004

AMF Chicopee Lanes Chicopee, Massachusetts

Assisted in the training and monitoring of newly hired employees

Maintained company accounts and ensured all funds accounted for

Performed a number of clerical functions including: data entry, customer service, answering

phones, organizing merchandise and products, and prepared bank deposits.

Birthday Hostess August 1999 - April 2003

Shaker Bowl East Longmeadow, Massachusetts

Hosted and organized birthday parties at company’s facilities

Organized, supervised and provided child care to the approximate 150 children enrolled in the

after school program

After School Team Leader / Camp Coordinator January 2000-July 2006

Town of Longmeadow Longmeadow, Massachusetts

Provided childcare for children ranging from 3 months to 13 years old

Directed and organized summer camp program for children ages 3-5 years old

Executed and planned activities and games for children of various ages

Served as assistant coordinator for a dance for middle school students

EDUCATION

Springfield Technical Community College August 2008-Present

Candidate for Associates of Arts Springfield, Massachusetts

Major: Business Management and Accounting

SKILLS AND INTERESTS

Computer: proficient in word, excel, power-point, outlook



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