Customer Service Manager

Cyndee Flynn

*** ******* ******

Crestview, FL 32536

Phone: 850-***-****

E-mail: ************@*****.***

Objective Seeking a position of Receptionist where expertise in greeting

customers, answering phone and handling mail will be fully utilized

to increase the company's client base and operational efficiency

Summary of Customer service professional dedicated to effective team

Qualificatio management and customer satisfaction. Experienced in credit card

ns services, fraud operations and collections. Team player with

exceptional listening and critical thinking skills. Extensive call

center experience in inbound, outbound and blended environments.

Strength in training and development, client relations and problem

solving. Adept in cultivating positive customer relationships

through clear and concise communications. Addresses inquiries and

resolves problems in a timely manner.

Professional March 2011 to Present Applebee's Restaurant Crestview, Florida

experience Neighborhood Elite Expert (Head Server/Trainer)

Ensures prompt, friendly service according to company guidelines.

Directs overall activities and performance of hourly staff on a

shift by shift basis.

Handles verbal guest complaints immediately, and refers verbal and

written complaints to the Manager on Duty.

Breeds a culture using the vision and core value statements to

guide teamwork, results, integrity, passion for service, fun,

balance, and being guest driven.

Ensures product preparation and presentation uncompromisingly

meeting company standards

The ability to receive product, to identify freshness to company

standards and insure invoice accuracy.

Advises Manager on Duty of any non-routine situations.

Ensures maintenance of restaurant cleanliness and sanitation

according to company guidelines and government standards.

Completes daily reports and documents on a timely basis.

Schedules staffing in an effective manner ensuring sales volume and

service levels.

Assists in training, motivation, and progressive discipline of

restaurant personnel.

Ensures the adherence of all cash handling procedures.

Maintains effective safety and security programs according to

company policy and government.

Communicates effectively with other management staff.

Keeps abreast with all relative computer application, forms and

spreadsheets.

Completes all other assigned duties and responsibilities.

April 2008 to July 2010 Marshall County EMS Byhalia, Mississippi

Emergency Medical Technician (Basic)

July 2003 to March 2008 Jim's TV Service Center Memphis, Tennessee

Office Manager/Receptionist/Accounts Receivable

Investigated and resolved customer inquiries and complaints in an

empathetic manner

Cross-trained and backed up other customer service managers

Adhered to all confidentiality requirements at all times

Met all customer call guidelines including service levels, handle

time and productivity

Solved unresolved customer issues

Promptly responded to inquiries and requests from prospective

customers

Assumed ownership over team productivity and managed work flow to

meet or exceed quality service goals

Scheduled staff shifts to cover peaks and lulls in customer

inquiries

Trained staff on operating procedures and company services

Resolved associate, tool and service delivery issues revealed by

statistical reports

Maintained accurate records of past due customer account activity

Developed highly empathetic client relationships and earned a

reputation for exceeding service standard goals

Maintained up-to-date knowledge of product and service changes

Education 2008 Southwest Community College Memphis, Tennessee

EMT Basic, Associate of Applied Science Degree

2001 Kingsbury High School Memphis, Tennessee

Graduated from high school

3.78 GPA

Student Government Representative

Skills Exceptional interpersonal communication

Customer Relationship Management Software (CRM)

Excellent time management skills

Effective problem solver

Adherence to high customer service standards

Customer-focused

Proficient in Microsoft Outlook, Word and Excel

Exceptional telephone etiquette

Skilled trainer

Negotiation expert

Process improvement specialist

Effective workflow management

Inventory control

Contact this candidate