Customer Service Manager

**** ********** ***** 334-***-****

Montgomery, AL. 36116 *********@*****.***

Catrina M. Rollins

Objective To obtain an entry-level position that provides a challenge, increase responsibilities, and an

opportunity for growth and advancement.

Education 2002-2006 Troy University Montgomery, AL

Bachelor of Science – Business Administration

2012 – 2013 Grand Canyon University Phoenix, AZ

Masters – Business Administration with an Emphasis in Strategic Human Resource Management

Work Experience 1996-1999 Rollins Auto Repair Montgomery, AL

Office Manager

• Provide customer service.

• In charge of payroll, and accounts receivable and payable.

• Answer multi-phone line, data entry, collection calls.

• Maintain filing system, and inventory.

2001 Montgomery Park & Rec. Montgomery, AL

Life Guard

• Taught swimming lessons

• Accounts Receivable and Payable

• Maintenance of Facility

2002-2005 Eastern Hills Child Care Montgomery, AL

Teacher

• Teaching from ABEKA curriculum.

• In charge of maintaining a clean and safe environment for children.

• Kept up with attendance and records.

• Dispense the correct doses of medicines.

2005-2006 Alabama Dept. of Transportation Montgomery, AL

Clerical Aide

• General clerical duties.

• Answer multi-phone lines, data entry, filing, and inventory.

2006-2006 Rollins Auto Repair Montgomery, AL

Office Manager

• Receptionist

• In charge of payroll, and accounts receivable and payable

• Multi-Phone, data entry, collection calls

• Maintain filing system, and inventory

2006-2008 Alabama Dept. of Transportation Montgomery, AL

Administrative Support Assistant I

• Receives permit orders to obtain information and accurately log information into computer

system.

• Informs customers and vehicle permit agents of changes in laws, regulations, procedures, and

special requirements.

• Acts as a liaison between supervisors and customers.

• Transmits permits by facsimile machine.

• Files documents and correspondence in accordance with established guidelines.

2008-Present Alabama Dept. of Transportation Montgomery, AL

Administrative Support Assistant II

• Receives permit orders to obtain information for the issuance of oversize/overweight vehicle

permits and accurately logs information into computer system.

• Exchanges information with individuals and groups regarding vehicle permitting laws,

regulations and procedures to accurately and expeditiously process all permit applications

received daily.

• Informs customers and vehicle permit agents of changes in laws, regulations, procedures, and

special requirements to prevent possible violations and to expedite the issuance of all permit

applications received daily.

• Acts as a liaison between supervisors and customers to relay application details, special

requirements, and problems that could cause possible delays and errors in the permitting

process. Transmits permits by facsimile machine in order to distribute approved permits in an

expeditious manner so that all permits are sent to the correct location daily.

• Files documents and correspondence in accordance with established guidelines and

instructions. Files Documents & correspondence in accordance.

• Receive, review and input new hauler date into ALDOT database. Maintains hauler data for

16,000 plus haulers.

• Enters in drawing information to programs in order to record drawing results. Acts as a liason

between supervisors & customers to relay application details, special requirements, and

problems in the permitting process

Computer Skills

• Microsoft Word & Works, Access, Excel, Windows 2000, XP, ME, Power Point, Adobe 7.0,

References

• Andrea Aaron

State of Alabama – ASA 2

2621 Norwich Dr Montgomery, Al 36116

• Quanda Robinson

Montgomery Board of Education – Teacher

2774 North Wallace Dr Montgomery, Al 36116

• Sonnia Broaden-Ware

Quest Diagnostic – Lab Tech

3346 Sommerville Dr Montgomery, Al 36111

Contact this candidate