AJUMON ZACHARIA

Email :acb4kw@r.postjobfree.com Telephone : 904-***-****

SUMMARY:

Over 15 years of experience in financial services industry, project management, vendor management, client

management and people management with outstanding project planning, execution, monitoring and resource

balancing skills and ability to support multiple projects in a matrix organizational structure.

• MS Systems Management –MIS (Florida institute of Technology)

• BS Computer Science Engineering (Mangalore University, India)

ITIL V3 Foundation Certified and experienced in ITIL Concepts and Processes.

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Six Sigma Green Belt certified

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Microsoft Certified System Engineer (MCSE), MCP+I

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Cisco Certified Network Administrator (CCNA)

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Experienced in Active directory, Security management, Data Security .

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Excellent Project and people management skills

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Well versed with Business analysis and Business requirement analysis.

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Excellent Analytical, Problem Solving and communication skills.

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Experienced in global markets and brokerage industry concepts.

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Experienced in Server and desktop technologies and Infrastructure tools including Bigfix, CA,

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Microsoft SMS/ SCCM, Tivoli, AppV(Softgrid), SQL, MS Project, Cisco, Firewalls etc..

Experienced in managing global and regional teams.

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Experienced in operational compliance

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Experienced in Business analysis and Release Management for Default Services(Mortgage)

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Experienced in leading outsourced IT Service Management and delivery teams(vendors)

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Experienced in Service delivery for Infrastructure, Network and communications operations

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WORK EXPERIENCE:

Organization Bank of America October 2013 - To date

Position Vice President, Release Manager, Global Wholesale Banking (Commercial)

Job Responsibilities

• Responsible for end to end release management for payments applications

• Work with Architecture, development, testing and production support for application

enhancements and bug fixes.

• Work with Web Admins, DBA, and Infrastructure teams to ensure stability of environment.

• Ensure Change Management processes are adhered to..

• Drive all upcoming projects for payments to completion.

• Work with various external teams and vendors to ensure service delivery guidelines are adhered to.

• Track Defects and issues to completion.

Organization Bank of America November 2011 - To October 2013

Position Vice President, Tech Manager, Business Support – Legacy Assets

Job Responsibilities

• Identify System enhancements for default mortgage service release operations team.

• Track and ensure timely release of every service release that is part of the Strategic Default Service

release project.

• Work with senior leadership and Line of Businesses to identify processes gaps, process

improvement opportunities, risk analysis and mitigation.

• Ensure process and workflows are documented accurately.

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AJUMON ZACHARIA

Email :acb4kw@r.postjobfree.com Telephone : 904-***-****

Ensure data gaps are identified and accurate data mapping is performed between the various system

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interfaces ensuring data integrity and security.

Ensure gaps are identified and corrected during transfer of information to new servicers

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Work closely with senior management to evaluate resource requirements and work with Lines of

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businesses for new initiative requirements.

Perform Release Management functions for Default Services.

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Working with Lines of Businesses to evaluate Business Requirement Documents.

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Evaluating technology and process impacts for new initiative requests.

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Create and manage SharePoint sites for Release Management and Default Readiness teams.

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Work with various vendors (LPS, Everbank, PHH etc) to ensure service delivery guidelines are

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adhered to.

Evaluate and generate reports for Default Release (GSE and non GSE) timelines

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Track Defects, Risks, TAR and issues to completion.

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Organization Bank of America September 2006 - To Nov 2011

Position Vice President, Tech Manager, Global Release & Deployments

Job Responsibilities

• Designed and implemented the software deployment and server support in-sourcing project.

• Manage software releases for Global Wealth management; using various software deployment tools;

CA, Bigfix, SMS, SCCM, Active Directory GPO, Tivoli, Softgrid etc.

• Work closely with senior management to evaluate infrastructure and provide recommendations and

evaluations

• Exhibit Management Leadership and facilitate employee career development

• Work closely with multiple vendors such as HP, Dell, Reuters, IBM, Microsoft, CA etc. to evaluate

processes and ensure compliance on projects.

• Formulate and enforce processes and policies involving various support groups.

• Worked on various projects involving the complete project life cycles from development to

production.

• Support and Maintain Active Directory for enterprise and enforce policies using GPO

• Develop SLA’s and OLA’s and enforced policies that would ensure compliance.

• Manage Change management processes using MAXIMO and BMC Remedy.

• Ensured timely and accurate objective setting and performance management metrics for team

members.

• Performed Capacity Management, Resource and Budget analysis.

• Actively involved in the CA to SCCM migration and Server hardware refresh project.

• Build and configure Domain Servers, Web/App Servers, Raid controllers, Network components etc.

• Performed Service Delivery Management for Infrastructure and Network operations.

• Actively involved in the design, engineering and implementation of Bigfix as the security patching

tool for Bank of America and played a major role in the Merrill Lynch-Bank of America transition.

• Implemented and managed Enterprise wide Desktop Security and Vulnerability management for

using Bigfix.

Organization Merrill Lynch August 2000 to September 2006

Position Senior Systems Engineer, Team Lead - Consultant

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AJUMON ZACHARIA

Email :acb4kw@r.postjobfree.com Telephone : 904-***-****

Job Responsibilities Global Production Support, Server Administration

Hardware and Software Support for over 1000 Servers and 30,000 desktops.

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Installation, Maintenance and Support of Windows Server clusters, MS-SQL Database clusters,

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Web & App server clusters, DC’s, SMS servers, SQL, Netcache on various hardware platforms.

Implemented and supported the Netegrity Siteminder environment to enable security provisioning

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and use of SSO to access Client Web applications for Global Wealth management

Used LDAP to configure and provision MFP devices across multiple domains across various

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regions.

Active Directory Services support for Global Wealth Management- Implement and support

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servers, Manage groups and user security provisioning, GPOs etc.

Migration from WinNT to Windows 2000 and using various Administrative tools for day to day

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support using the in-depth knowledge of Active Directory, SMS etc.

Supported various Market Data Infrastructures such as Reuters, Thomson, & support and

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automated antivirus updates using EPO.

Functioned as the Team Lead for SMS 2.0 upgrade project.

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Designed and Implemented Systems monitoring globally across Merrill Lynch using Compaq

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Insight Manager; Build and configure Servers, Raid controllers, Tape Autoloaders etc.

Designed and implemented backup solutions across Merrill Lynch International.

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Implemented DNS/DHCP solution using Cisco Network Registrar (CNR); CA-Unicenter for Desktop

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and Server software management.

Responsible for BCP Solution for Merrill Lynch International.

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Actively involved in Vendor Management and work with various service delivery teams.

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Installed & Maintained PVCS version control server and implemented Teamquest and other

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performance evaluation applications.

Organization Merrill Lynch International November 1997 to August 2000

Position Systems Engineer; Business Analyst

Job Responsibilities System Administrator for UAE offices

• Server and workstation installations for the Merrill Lynch Middle East, including Dubai, Abu Dhabi,

Bahrain and Beirut.

• Domain restructuring, Performance Optimization, and formulating NT Audit and Backup policies.

• Implementation of DHCP, DNS and WINS solutions.

• Designed and implemented the web pages for the UAE offices. The web site was launched on the

Merrill Lynch Intranet

• Installing and administering Microsoft Exchange Server 5.5 for both offices and for Accounts

Department.

• Coordination with vendors for patches and solutions to technical problems

• Assist financial analysts in business operations involving client relationship.

• Function as a Business Analyst acting as a liaison between business and technology.

• Develop technology budget for the UAE offices.

Prior experience available upon request

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AJUMON ZACHARIA

Email :acb4kw@r.postjobfree.com Telephone : 904-***-****

CAREER HIGHLIGHTS:

• Recipient of Merrill Lynch “Take it Higher Award” for 3Q 2007

• Recipient of Merrill Lynch Diversity & Inclusion Honorable Mention Award 2007

• Recipient of “Special Achievement Award” from Merrill Lynch Dubai in 2000.

• Functioning as Network leader for ALN (Asian Leadership Network, FL region).

• Completed Dale Carnegie Leadership courses.

• Completed multiple Project management and management courses.

• Completed multiple Franklin Covey Leadership and Diversity courses and workshops.

• Completed various SQL server training courses.

• Excellent Analytical skills, troubleshooting skills, people skills and communication skills.

• Managed business and technical vendors on various projects.

• Completed multiple major Enterprise wide projects.

• Served as Secretary for Indian Association.

• Completed “Agile Concepts” training.

• Consistent Exceptional Performance rating.

References: Available upon request

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