Project Quality
Resume:
Mario Charles P
Mobile: 075********
Email: **********@*****.***
I am an International Business MBA graduate who wants to apply my broad range of experience practically and
theoretically to business as a function and projects. I have a sound understanding of the UK business market,
excellent communication skills, strong interpersonal skills, good IT and problem solving skills, and the ability to
successfully deliver small and large-scale projects.
Work Experience
CAPITA Group – Financial Mgmt (June 2010 - present)
Tasks Include:
- Developing business projects to improve the revenue and performance of the business.
- Negotiating Products and Services with clients and consumers to retain them in the business.
- Resolving client complaints regarding project, and building a good relationship with clients and stakeholders.
- Informing clients about the strengths, weakness, opportunity and treats about the projects in the business.
- Project Lifecycle used to run each and every project successfully and within budget.
- Using of business analyst tools, techniques and modelling methods so that project could run smoothly in a
timely manner.
- Assessing the financial obligations to clients and helping them understand commercial, business and
financial awareness.
- Facilitating events and workshops for the development of the projects and understanding the needs of it.
- Satisfying internal and external clients by fulfilling the requirement of project, and meeting the deadlines of
the project.
Newcastle College – Business Analyst (June 2009 – April 2010)
Tasks Include:
- Created portfolio of Projects to develop study modules.
- Facilitated and ensured that project Change Management Control and Assurance was carried out according
to specified guidelines.
- Assisted the Programme Manager in the delivery of the project,
- Complied weekly project reports for the Programme Manager (explaining the project risks, issues, changes,
actions and decisions).
- Communicating and Delivering Internal and External customers’ expectations.
- Created a lessons learnt database that detailed the strengths and weaknesses of past performance, used to
improve future projects.
- Conducted market and environmental research to assess their impact on the college’s portfolio of work.
- Ensured that deadlines were met and the end users and stakeholders are satisfied with the outcome of the
projects.
- Obtain clear explanations on variances from stakeholders. Challenge stakeholders on the variances and
assumptions as needed, and understand the risks and opportunities.
- Maintained client commercial awareness to ensure tasks are charged appropriate to the client contract.
Dell International Service – Business Analyst (January 2007 – April 2008)
Tasks Include:
- Developing Project Charter for producing high level of products and service. Business partnerships with the
Finance, Commercial and Risk functions and share assumptions and outputs of business performance.
- Understanding and Meeting requirements of Stakeholder and Consumer expectations for products and
service.
- Project researched and analysed on various customer satisfaction levels and improved the quality of
products and service within the given time.
- Developed Quantitative and Qualitative Methodology of Marketing and improved the sales performance for
products.
- Organisational Process Assets and Environmental Process Assets analysed to produce efficient products
and service from the project.
- Managing, Reporting and Documenting on Risks, Issues, Changes, Actions and Decisions for the present
and future developments of projects.
- Meetings and Presentations with Project Managers and Program Managers to update every change made to
improve the performance and meeting deadlines of the project and to achieve sales and customer
satisfaction.
- Achieved COPC awards for Sales and Quality of products as an organisation.
24/7 Customer – Quality Analyst & Marketing (July 2003 – December 2006)
Tasks Include:
- Set out a 3year business plan for ongoing business which include current strategy review, detailed Quality
Standards, Sales forecast, Break-even analysis, Marketing, Financial Analysis and Risk Management.
- Achieved 100% Quality in Quarter 1, 2004 together with the Quality Management Team by making monthly
quality budget and performance monitoring reports.
- Trained new staffs, new teams and assisted project managers to improve quality.
- Reviewed with team managers and top management with presentation and hosted calibrations with clients
to improve the performance of quality.
- Monitored agents and gave advice for improvement on a regular basis to achieve the 100% quality on a
monthly basis.
- Researched and used marketing strategy on quality methods and analysis to improve quality and achieved
good results, and helped the organisation to grow profitably.
Education, Professional Qualifications and Skills
SAP BI/HANA - Currently doing my SAP BI Applications and Consultants with Wizcore.
Skills
Good knowledge of SSM, Unified Modelling Language, Agile User Stories, Enterprise Architect /Similar Case Tools
and other Business Analysis Systems.
MBA in International Business, University of Wales, Cardiff (2008-2009)
Subjects include:
International Business, International Marketing and Management, International Financial Markets and Institutions,
Accountancy, People and Performance Management, Statistics, Strategic Management, Information Management
Systems, and Economics.
Projects include:
A detailed assessment of the customer perceived value of BMW in the UK
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The quantitative and qualitative analysis of introducing new products into the European market (Xbox, iPod
•
Nano & Sony PlayStation);
An evaluation of the political, economical, cultural, and foreign competitive environment which has an impact
•
on Toyota’s global success in terms of volume, revenue and profitability;
The international financial dealings of HSBC, and the world financial crisis in 2009
•
BCom (Hons), from Bangalore University (Evening College) (2003- 2005)
Modules include: Business Management, Commerce, Accountancy, Economics, Statistics, English, and Hindi.
PUC (A-Levels equivalents) including Commerce, Economics and Sociology, from Dr. Ambedkar College of
Science, Commerce and Arts; Bangalore, India (2001-2003)
Matriculation (GCSE equivalents) including Maths & English, St. Patrick’s High School; Bangalore, India
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