Customer Service Office

Robert D. Williams

************@*****.*** / 513-***-****

*** ********* ***. **********, ** 45205

Recent Career Summary:

Administrative/Clerical and Office/Facility Services support at client site

for Facility and Office services provider for 9 + years. Assisted local

team with technical support issues on client computers and software as well

as general office and administrative support to various client departments

as needed.

Education:

Attended the College of Mount St. Joseph(in Ohio) for two years.

Employment History:

Viox Services: April 14, 2003-October 11, 2012

-Coordinated mail processing and distribution, shipping & receiving and

internal company mail distribution, and troubleshooting as needed.

-Provide administrative and basic technical support to end users of vendor

provided, online shipping software(UPS Campusship), as well as maintaining

relationship with various third party vendors for client. Also provided

tracking solutions and support on overnight and priority shipments.

-Maintained online database of off-site record storage for client,

including requests/refiles of archived records on an as needed basis, entry

of new records, and purging of out dated records as appropriate.

-Executed project for client to identify archived records which were no

longer needed, which included providing reports regarding contents and age

of archived record containers, obtaining approval from appropriate

individuals, and coordinating with off-site record storage vendor to ensure

proper documentation of destroyed records.

-Provided support and general maintenance of teleconferencing,

videoconferencing and other audio-visual equipment, as well as maintaining

and preparing meeting rooms as needed. Maintained supplies for satellite

copy/print stations throughout location.

-Other duties included general facilities maintenance, maintenance

multifunction office equipment and furniture, performing and coordinating

internal office moves. Occasional operation of multiple line switchboard

and Receptionist duties, customer service, and other basic office support

functions as needed.

Chiquita Brands International: January 2002-April 11, 2003

-Duties included processing and distribution of incoming mail and overnight

packages, processing outgoing mail and overnight packages, distribution of

office supplies, general maintenance of copiers, setting up of audio/visual

equipment for meetings, operation of office equipment such as

insert/folders, etc.

Skills:

-Have operated and performed maintenance of various types of video

conference equipment, PC projectors, computers and other general office

equipment.

-Proficient in MS Office products; Word, Excel, Outlook.

-Experience with various types of vendor software; UPS Campusship, Fedex

Powership, GroupWise email, Infokeeper data storage software.

-Experience maintaining and managing relationships with various types of

third party vendors and contractors as needed, including office supply

vendors, shipping vendors and maintenance providers.

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