Technical Support Sales

Curriculum Vitae

José Mª Vaquero Huertas

PERSONAL INFORMATION

Name: José M. Vaquero Huertas

Date of Birth: 18/05/1971

Address: c/ Hacienda de Pavones 80, B B. 28030 - Madrid

Mobile: +34-626******

e-Mail: ************@*******.***

EXPERIENCE SUMMARY

During the past 15 years I have worked with SAP BusinessObjects technology doing different tasks, from Technical Support and Consultancy to Presales. During the past years I have been working together with Account Executives, Marketing and Partners to develop the Spanish market. Some of the accounts won are Telefónica, Banco Santander and Renfe.

I am a results driven person, reliable and dependable, with good interpersonal skills and methodical approach to achieving tasks and objectives.

EDUCATION AND QUALIFICATIONS

1994-1995 BA/BSc - Information Management (Year 2). Thames Valley University, London.

1991-1993 HND - Business Information Technology. Thames Valley University, London.

1987-1991 Spanish Bachillerato, COU y Selectividad. Vicente Cañada Blanch, London.

WORK EXPERIENCE

2012 - 2013. Freelance Consultant - Madrid

Worked as a Freelance Consultant in various projects, including solution advice, definition of development areas and best practices in SAP BusinessObjects. Installation and configuration of the platform, design and development of universes, reports and dashboards. Training and functional support to end users after go-live.

2008 - 2012. SAP BusinessObjects Presales - SAP, Madrid

Demand generation on Business Intelligence solutions including marketing campaigns, events and partner training. Design, presentation and demonstration of SAP BusinessObjects portfolio to prospects and partners. Preparation of POCs as well as support and technical presales guidance.

2007 - 2008. Senior Consultant - IRDB - Grupo Santander - Data Mart MIS Santander, Madrid

Responsible for resource coordination to extend and optimize the data model and universes for Closing and Conciliation. Procedures, technical instructions and documentation on system usage.

2006 - 2007. Senior Consultant - IRDB - Barclays Bank - Project: MIS, Madrid

Analysis, planning, development and implementation of a Datawarehouse with SAP

BusinessObjects analytical reports for CPM (Corporate Performance Management) and GRCB

(Grobal Retail and Commercial Banking) projects.

2005 - 2006. Presales consultant - Freelance, London

Supporting the Corporate Account Managers, my main responsibility was to design and deliver Business Intelligence presentations and demonstrations to large corporations . I was also involved in the design and implementation of POC s to meet customer needs.

2004 - 2005. Business consultant - Danysoft Internacional. Madrid.

Offering complete Business Intelligence solutions to medium and large corporations, I was also involved in pre/post sales consultancy, implementation of pilot projects, manufacturer/partner relationship at international level. Tools: Business Objects, Reporting Engines and MS Reporting Services.

2003 - 2004. Business Intelligence Manager - Dominion T.I. Madrid.

Worked as a Business Intelligence Manager. Supported the sales department with the design,

presentation and demonstration of Business Intelligence solutions. I was also involved in post sales consultancy, including installation and configuration, web/portal integration and training.

2000 - 2003. Presales Consultant - Crystal Decisions. London.

Worked as a Presales Consultant for Crystal Decisions (Seagate Software). My main

responsibility was to design and deliver presentations and demonstrations to support the Inside Corporate Sales team as well as customers with any presales technical questions. I was also involved in beta testing and training members of the team .

1999 - 2000. Technical Support Team Leader - Crystal Decisions. London.

Leading a team of 10 Technical Product Specialists, my main responsibilities were to participate in the TPS selection process; represent Technical Support internally and externally; compile monthly team statistical reports; use monthly 1:1s to coach, develop and set goals; handle customer support complaints and escalations.

1997 - 1998. Technical Product Specialist - Crystal Decisions. London.

To provide high quality support to internal and external customers using Seagate Crystal Reports and Seagate Info over the phone throughout Europe, Middle East and Africa. During this time I developed my problem solving skills and became a specialist within Technical Support. I worked closely with the relevant R&D and QA offices.

1996 - 1997. Technical Support Engineer - PSC. Watford. UK.

1995 - 1996. Market Research Interviewer - BMRB. London.

1995. Junior Product Consultant - Sendero Corporation. London.

1994. Telesales Person - HHL Publishing. London.

1993. Campaign Executive - The Marketing Organisation. Milton Keynes. UK.

ADDITIONAL TRAINING

Jul-Oct 2005 Installation and maintenance of H/W devices for interconexion. IS2, Madrid.

Feb-Apr 2001 Web Page Design. Ealing Tertiary College, London

Feb-Apr 2001 JavaScript. Ealing Tertiary College, London

IT SKILLS

Operating Systems: MS DOS, Windows Server and MacOS.

Software Packages: SAP BusinessObjects Enterprise, W ebIntelligence, SAP Crystal Reports, SAP Dashboards, SAP Interactive Analysis, SAP HANA, MS Office.

Programming: SQL, Visual Basic, HTML, JavaScript.

ERP/CRM: Knowledge of SAP, BaaN, Siebel and PeopleSoft

RDBMS: SQL Server, Sybase, Oracle, FileMaker Pro 4, dBase IV

PERSONAL AND ADDITIONAL SKILLS

I am Spanish-English Bilingual. I enjoy working with people as a team although I can work on my own initiative. I also enjoy travelling to different countries and cities and meeting different people and cultures. I like playing all kind of sports, specially football and tennis.

REFERENCES: Available on request.

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