Nagendra Kumar Bains, PMP Certifications

Flat ***, Sector 13, Pocket-B

PMP Certified

Metro View Apartments, Dwarka, New Delhi,

India.

M : 828-***-**** ; W: 981*******

acb4a6@r.postjobfree.com

Job Objective

Aspiring for senior level assignments in Service Delivery / Project Management with a leading

organisation, preferably in Delhi / NCR

Prince 2 Registered

Practitioner

Profile Summary

• PMP, ITIL & PRINCE 2® Foundation & Practitioner with nearly 15 years of experience &

expertise in concepts of end-to-end Service Delivery / Project Planning and

Implementation from scope management, to activity sequencing, effort & cost estimation,

risk analysis to quality management.

• Expected to attain a high level of participation in delivery engagement as a means of

establishing personal value to a clients and ensure delivery of the highest quality work.

• Worked in the capacity of Delivery & Project Manager; monitoring onshore & offshore

delivery management for technical deliverables of concurrent projects; framing

architectural decisions, providing leadership in the areas of technology to facilitate and

enable growth and business agility.

• Steered efforts for driving engagements, serving as the lead professional and providing

project management guidance to other Project Managers; insightful expertise in System

and Network Infrastructure & IT Security

• Hands-on experience in Business Development, Operations Management, Service

Level Management, IT Consulting and maintaining effective customer relations

• Enterprising leader with skills in mentoring and motivating individuals towards

maximizing productivity as well as in forming cohesive team environments Prince 2 Foundation

Work History

PC Solutions Pvt. Ltd.

New Delhi, India Apr 2011 - Present

Deputy General Manager - Projects

• Steering initiatives for streamlining the business practices surrounding IT projects from

conceptualisation to implementation.

• Heading multiple domestic & International projects successful delivery through liaison

with stakeholders in managing scope, risk schedule and communication activities related

to projects.

• Coordinating with the Pre-Sales Team, Solution Architects & Project Consultants for Registration Number : PR2/

transformation delivery with transitioning the delivered solution. IN080368

• Taking efforts for ensuring continuous improvement in productivity, service quality and

customer satisfaction by delivering services that meets SLA and delights the customer.

• Attaining productivity improvements, expanding the services business by building

effective relationship with teams & clients.

• Overseeing the transitioning of project / program to offshore; entailing conducting

feasibility study of transitioning of a project or a program to offshore, defining

engagement process for the transition & preparing / framing an onsite offshore model.

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• Conceptualising various transformational processes, IT strategies and monitoring

ITIL Foundation

projects with respect to cost, demand forecasts, time over-runs to ensure timely

execution of projects.

Major Clients:

• GE Money: Global leader in Consumer Finance. Implementation of Virtual Desktop

Infrastructure (VDI) for India Division, 1500 Concurrent Session Scalable to 3000

Concurrent Session for 6500 Users.

• RCRMC, Riverside County Regional Medical Centre, Largest Healthcare Group,

California, United States: Implementation of Virtual Desktop Infrastructure (VDI) for

Hospital Division, 750 Concurrent Session Scalable to 1500 Concurrent Session for 6500

Users.

• Lonestar Cell MTN, Leading international telecommunications company operating in 21

countries in the Middle East Africa and Europe : Implementation of Service Desk

Management System (Multi-location, 2500 Users).

• Indian Overseas Bank (IOB), One of the leading banking institution: Implementation &

Support Services for Complete Microsoft Stack (AD & Exchange 2010, SCCM, SCOM,

SCDPM, UAG, SharePoint, PAN India 7500 Users)

Accomplishments:

MCTS

• Registered considerable improvement in internal process by putting up OPM & CMMI

global practices and enhanced individual & group skill set for internal growth.

• Rewarded for successfully managing the schedule and ensuring the completion of

RCRMC project within a record time on site.

New Delhi, India Dec 2006 - Mar 2011

Deputy General Manager - Services

• Achieved SLAs and optimum customer satisfaction across the relevant customer base.

• Continuous and demonstrable improvement in productivity, resulting in increased cost

effectiveness and value.

Competencies

• Ensured that the processes are in place, managed the integration of service delivery

units; improved the quality and inter-working of the whole virtual/RIM service team for a

seamless end-to-end delivery of service for clients.

• Service Delivery

• Supported new business opportunities for enhanced business for the company.

Management

• Participated in bids and supported the transition and implementation of new business.

• People Management

Major Clients:

• Project

• Computer Science Corporation, CSC, One of the top 10 IT Services Firm, having

Management

global presence operating from America, Asia, EMEA with operation in more than 90

countries.

• Operations

• Apollo Hospitals, One of the Largest Healthcare Group in Asia PAN India.

Management

Accomplishments:

• Customer

Relationship

• Registered considerable improvement in internal process and enhanced individual &

group skill set for internal growth; reduced the overall project cost to 30%.

• Credited for starting support with 1 centre and taking over services support from

competition and managing internal IT on PAN India basis.

• Holds the distinction of expanding the team size from 8 members to 125 members within

4 years.

• Received a Certificate of Excellence for exhibiting outstanding performance.

Workshops

• Situational

Leadership - II, 2

Days Workshop,

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Dec 2004 - Dec 2006

Blanchard

Major Account Manager International India in

Oct'10

• Steered Service delivery for large multiple client accounts in consulting environment by

• Getting To Yes-

managing IT support delivery operations, short term infrastructure type projects, etc.

Negotiation Skills,

• Played Key Role in Transitioning & Transformation of IT Services while reallocation

2 Days Workshop,

Corporate House from New Delhi to Gurgaon, Haryana.

Roger Fisher in

• Mapped customer requirements, budget, objectives, manage expectations and plan

Nov'09

accordingly

• Provided assistance in different assignments, viz. information security, infrastructure &

• Insure For Growth,

project management

2 Days Workshop,

Doors Training &

Major Clients:

Consulting India in

Mar'09

Responsible for overall Service Delivery & Account Management for the following major

clients:

• Winning Sales &

• Ranbaxy Laboratories Limited, One of the top Pharmaceutical Indian Multinational

Marketing

Firms with global presence in 150 countries.

Strategies, 2 Days

• Interglobe Technologies, One of the largest global travel domain expert providing travel

Workshop,

technology and BPO services

Knowledge Capital

• Daimler India Chennai, Leading commercial truck maker

in Jun'08

• Quattro BPO, One of the global services company offering business and knowledge

processing services • Time Management,

2 Days Workshop,

Accomplishments:

Doors Training &

• Merit of handling the successful implementation of BS7799 / ISO 27001

Consulting India in

• Proved successful in achieving SLA's/OLAs (Service Level Agreements and Operation

Jun'07

level agreements)

• Participated in the implementation of COPC & Quality Audits

New Delhi, India Dec 2000 - Dec 2004

Project Manager

.

• Ensured delivery of IT Facility Management Services to client's internal users through

Situational Leadership -

complete understanding of business processes requirements and delivery expectations

II

• Established operations with key management stakeholder's owner Mr. Raman Roy and

nurtured it till it went to Wipro.

• Spearheaded the transition team of IT Spectramind to handhold same to Wipro BPO

Major Clients:

• Spectramind, currently known as Wipro BPO, One of the top BPOs

Accomplishments:

• Proved successful in achieving SLA's/OLAs (Service Level Agreements and Operation

level agreements)

• Participated in the implementation of COPC & Quality Audits

New Delhi, India Aug 1999 - Dec 2000

Shift Manager

• Rendered local IT Service Support with high level focus on ITIL best practices

• Introduced procedural processes to improve PC user support including scheduled

hardware maintenance and IT support tracking activities

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• Administered a team of skilled engineers for supporting over 1000 Desktops and 20+

Getting to YES

servers

• Oversaw the IT Support Department entailing the first-level call resolution group, second-

level desktop technical support group, etc.

Major Clients:

• American Express, One of the leading Banking Institution; Managed Internal IT Facility

Management Support

Accomplishment:

• Awarded for developing Standard Operating Procedure for Banking IT operations

New Delhi, India Feb 1999 - Aug 1999

IT Executive & Team Leader

Major Clients:

• GE Capital, One of the top BPOs Acted as a Part of IT Facility Management Support

team

• US Embassy, Acted as a Part of IT Facility Management Support team

Project BS7799

Previous Assignments

New Delhi, India May 1992 - Jan 1999

• Feb’97–Jan’99 First Computers, New Delhi as Faculty Member

• May’92–Dec’96 Apeejay Surendra Group, New Delhi, Sales Executive to Asst.

Sales Manager

Education

.

• B.Com. From Delhi University, New Delhi in year 1989-1991

• PGDMM From Apeejay Institute of Management, New Delhi in year 1991-1992

• Pursuing MBA (IT & Project Management) from Karnataka University.

Merit of handling the successful

implementation of BS7799 / ISO

27001

Skills

• Certified Project Management Professional (PMP)

• Certified Prince 2 Practitioner

• Infrastructure Technology Infrastructure Library (ITIL) V2

• ISMS Lead Auditor

• Microsoft Certified Professional (MCP)

Received a Certificate of

• Microsoft Certified Technical Professional (MCTS)

Excellence for exhibiting

outstanding performance

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Trainings

• CMMI - SVC V1.3

Workshops ATM in Jun'13

• PRINCE 2®

Foundation &

• Situational Leadership - II, 2 Days Workshop, Blanchard International India in Oct'10

Practitioner, Apr'13

• Getting To Yes-Negotiation Skills, 2 Days Workshop, Roger Fisher in Nov'09

• Insure For Growth, 2 Days Workshop, Doors Training & Consulting India in Mar'09 • PMP - Project

• Winning Sales & Marketing Strategies, 2 Days Workshop, Knowledge Capital in Jun'08 Management

• Time Management, 2 Days Workshop, Doors Training & Consulting India in Jun'07 Training Program,

PMBOK 4 in Sep'12

• PMP - Project

Personal Dossier Management

Training Program,

26th September, 1971

Date of Birth : PMBOK 3 in Jan'08

Languages Known : English, Hindi

• ISO/IEC 27001 in

2006

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