***** ** *** *******

Homestead, Florida *****

Phone 1(917) 334 - 4368

Deborah A. Pender

Summary of A proven track record with ten years of excellent

qualifications supervisory experience.

Responsible for the successful revamping and

development of inter office procedures.

Experience in re-establishing and monitoring

collection procedures.

Adept to working in a fast paced environment and

multi tasking.

Excellent interpersonal and organizational skills

further enhanced with the ability to interpret a

variety of instructions furnished in written, oral

or schedule form.

Computer skills include but are not limited to:

Microsoft Word, Microsoft Excel, Microsoft Outlook,

Timberline, Peoplesoft, Alere, SBT Pro, QuickBooks,

Quicken, and Peachtree.

Professional 04/10 to 10/2013 JPay INC.

experience Miami, FL

Client Services Help Desk Specialist Coordinator

Answer the RAM extension when traveling including

all task while RAM is out traveling

Train Facility Staff

Develop strong customer relations.

Function as versatile team player with ability to

quickly assess, comprehend and manage any facility

staff

Follow-up in a timely manner to issues not

immediately resolvable; ties all loose ends.

Maintain communication between Quality and IT to

ensure proper function of all internal systems

(i.e. Facility, Staging)

Scheduling of field technicians to facilities when

in house technicians were unable to troubleshoot

the issue.

09/06 to 4/10 Guardian Fire

Miami, FL

Sales/Customer Service Coordinator

Generate new business for company.

Develop strong customer relations.

Function as versatile team player with ability to

quickly assess, comprehend and manage sales

throughout the United States and International as

well.

Interact with customers, process their orders and

track orders on a daily basis by utilizing my

excellent organizational skills.

Follow-up in a timely manner to issues not

immediately resolvable; ties all loose ends.

Oversee front office operations and provide

impeccable customer service.

8/04 - 9/06 Trane Miami, FL

Resource Coordinator

Responsible for planning, coordinating, controlling

and directing activities of operational resources.

Assigns team members to projects. Logs service

start-up & service work requirements in job

tracking system.

Schedules personnel, materials, sub-contractors and

equipment on project needs, skill sets, and

availability.

Generate work order documents, dispatches

technicians and notifies customers. Responsible for

customer interaction and ensuring satisfaction

Interacts and communicates with all Project

Managers and HVAC Field Technician Supervisor to

assign/dispatch Controls Technicians and HVAC

Technicians.

Coordinates operations interaction with the Parts

Department and Acquisition as necessary.

Reviews project documentation, completes calls and

forwards project paperwork to the Project

Administrators.

Responsible for generating, interpreting and

printing assigned reports.

4/02 - 3/04 S&S Fire Suppression System, Inc.

Tappan, NY

Service Coordinator

Responsible for developing and initiating new

office procedures to obtain maximum efficiency.

Maintained accounts receivable and accounts payable

for the Service Department.

Prepared and deployed weekly assignment schedules.

Responsible for the preparation of all service job

folders with necessary documentation to enable

quick updates and the ability to track the progress

of each job.

Assisted Service Manager in management of the day

to day operations of the Service Department.

Issuance of Purchase Orders for materials needed

for the Service Department, while tracking

inventory and supplies.

Generated proposals and reports for all service

jobs.

8/98 - 8/01 Hayden Building Maintenance Corp.

West Nyack, NY

Assistant Service Manager

Assisted the Service Manager with the day to day

management of the service department.

Enhanced the customer service base with strong

follow up, administrative and interpersonal skills.

Prepared job folders on awarded projects and

maintained necessary paperwork, i.e. Certificate of

Insurance, Tax Exempt Certificate, etc. throughout

completion.

Responsible for the Service Department's billing,

collections and the production of weekly time

sheets for service technicians.

Generated all estimate proposals, tracked and

maintained estimate records within the company

database.

Prepared in depth weekly status reports.

4/95 - 4/98 Triangle Fire Inc.

Miami, FL

Office Manager/Service Coordinator

Managed operations and maintained office equipment,

maintained appropriate quantities of business

supplies and maintained cost records and supply

sources for all business supplies.

Scheduled daily appointments for technicians to

service companies throughout the state of Florida,

solicited sales, interfaced with customers,

inspected properties for service bids, read floor

plans to quote general contractors for future job

sites.

Organized and coordinated all purchase orders as

well as materials needed for office, and field

staff, maintained inventory log of all warehouse

supplies.

Assisted the accounts payable, payroll and

collections departments.

Education 1991 - 1994 Miami Dade Community College Miami, FL

Completed classes in Accounting, Business

Management and Computers.

Contact this candidate