Manufacturing/Production Supervisor,Customer Service Mgr

WILLIAM D. LARUSCH

** ***** ******, *********, *** York 14701 Home: 716-***-**** ********@*****.***

http://www.linkedin.com/pub/william-larusch/56/478/320

PROFESSIONAL SUMMARY

An accomplished professional seeking a position with a company to utilize my experience and knowledge as a Manufacturing Product Manager, Quality Manager/Production Supervisor or Customer Service Manager with a strong belief in continuous change and improvement in manufacturing and production supervision!

24 years experience in the manufacturing of products supplied in and to Universities, Pharmaceutical and Research Companies, High Schools, Healthcare Industry, Biomedical Research Facilities and even projects over seas.

Identified and analyzed productivity, workflow methods and procedures contributing to their inefficiency and making recommendations to management as appropriate. Recommend measures to improve production methods, equipment performance, and quality of product.

Planned, directed, coordinated and assigned manpower to efficiently meet production requirements having trained and instructed department personnel to allow for multiple bending set-ups at one time which lead to increased productivity by 30%! Analyzed completed BOM.s to compare budgeted/estimated costs to actual costs and determining the reason for any discrepancies.

SKILLS

• High level computer skills in Excel, Word and other Microsoft Office products

• Outside Sales and Project Management

• Proficient written and verbal communication, leadership and training skills

• Strong analytic and problem solving capabilities. Located areas of potential losses and made recommendations to overcome them

• Accomplished presenter, able to motivate individuals and groups in a team environment

• Recommending measures to improve production methods, equipment performance, and quality of product

• Purchasing experience, locate and setting up buying agreements and negotiate discount levels with new material vendors

• Provided training of all customer service department members in the art of the 3 “R’s” (Research, Resolve and Respond)

• Research and Development

SELECTED WORK HISTORY

Jamestown Metal Products, Inc. - Jamestown, New York

May 1987 to February 1998

December 2008 to December 2009

During the above time periods, managed the day to day operations within the following positions and received promotions based on each preceding overall job performance.

Estimating Mgr

Quality Assurance Mgr.

Reviewed all outgoing quotations from customer service department to dealer core

Reviewed all incoming purchase orders from dealer core for accuracy based on quotation provided

• Developed “Procedure Manual” and “5S” System for the company by department, starting with Customer Service Department to the Shipping Department. Each department’s procedures and performances were reviewed; corrective measures were taken to improve overall quality requirements.

• Examined production schedules and estimated worker hour requirements for completion of job assignment.

• Set up early warning system to alert the Engineering, Purchasing and Manufacturing Department to special order requirements.

Sales and Customer Service Mgr.

Supervised (6) Customer Service Representatives for a period of (4) years. Provided training in working with the Dealer Core, estimating procedures and customer problem solving.

• Assigned to work with V.P. of Marking & Sales to establish a new “Dealer Network Program” which replaced the old system of 430 open customer accounts.

Other positions held:

Product Engineer and Detailing Engineer, Paint Department Supervisor, Shipping Department Supervisor

• Received two company awards for “Outstanding Job Performance”, one as Product Engineer the second as Customer Service Mgr

Yorktown Industries - Lakewood, New York

Production Supervisor June 1986 to May 1987

Supervised (32) men and women within the Brake and Press Department.

Analyzed department problems contributing to their inefficiency and recommended steps to overcome them.

• Reduced setup time by constructing racks in chronological order.

• Trained and instructed department personnel to allow for multiple bending set-ups at one time which lead to increased productivity by 30%.

• Received three company awards for department with the highest increase in productivity

Adanlock Jamestown Corporation - Jamestown, New York

September 1972 to June 1986

During the 13 years period, worked way through ranks from Shipping Room to Brake and Press Department.

Last position held was as “Supervisor/Lead Man” within the Brake and Press Department.

• Within the first (6) months analyze productivity, workflow, methods and procedures, made changes in the production methods and making recommendations to management as appropriate.

• Re-assembled department layout which reduced overall department products costs by 15 percent.

Additional duties:

Quality control

Layout and detailing

• Improved special set-ups and training methods of new employees in the safe operation of department equipment.

Education:

AS; Accounting (18 credits completed) ~ Jamestown Community College ~ Jamestown, NY

High School Diploma ~ City of Jamestown School District ~ Jamestown, NY

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