Manager Management

John T. Lamirande

** ************ ******, **********, ************* 01930

978-***-**** [h] 978-***-**** [c] acb48t@r.postjobfree.com

Summary

Seasoned business professional with primary focus and interest in the area

of operations management and strategy. With over 18 years of experience

managing financials, including monthly profit and loss reviews, planning,

forecasting, and resource management. Capable of working at all levels of

an organization including large and small-size companies. Strong customer

focus, relationship builder and excellent leadership capabilities. True

leader in innovation to gain efficiencies within the business.

Professional Experience

Savour wine and cheese /Beach Gourmet 2004 - Present

General Manager / Business Operations, Planning and Development

. Utilize computer software and equipment to track, analyze, and

forecast operational costs, coding of all invoices and overall

management of profit maximization.

. Manage and monitor forecasting and budget operations and take

necessary actions to ensure all standards are met and/or exceeded

along with achieving budgeted revenue and labor expenses

. Develop business operations strategies including recommendations to

planning, forecasts, resource allocations, marketing, and promotions.

. Interview, select and hire, train, supervise, develop, motivate,

discipline, counsel, and evaluate line team members.

. Plan and direct all functions to meet the needs of the business.

. Prepare, assign, and delegate responsibility and authority to staff as

appropriate.

. Develop, implement, and monitor schedules for the operation of all

functions to achieve a profitable result.

. Implement effective controls inventory and labor costs.

. Regularly review, evaluate, and respond to customers; recommend new

operating and marketing policies as needed based on customer needs

and/or competitive environment requirements.

. Ensure compliance with all "Brand" policies and procedures that relate

to food and beverage, as well as local, state, and federal laws and

regulations.

. Determine, implement, and enforce controls over food, alcohol, and

kitchen access.

CITIZENS BANK

2010 - 2013

Branch Manager I

. Manages all functions and staff of a Tier I branch.

. Accountable for maximizing branch revenues, sales, customer

satisfaction, branch staffing, and minimizing operating losses.

. Deploys resources to optimize individual and team performance.

. Responsible for branch compliance with bank policies, procedures, and

operational integrity.

. Prioritizes, manages, and communicates promotional campaigns and

product initiatives.

. Opens new accounts, takes loan applications and closes loans obtaining

and analyzing necessary personal financial data, credit reports,

appraisals, and following the risk policy and procedures.

. Creates and manages to branch business plan.

. Represents bank in local community organizations.

Comcast Corporation 1986 - 2009

Safety and Compliance Manger (2004 - 2009)

. Developed a safety strategy/vision for the Region, which drove

accountability, awareness, and education for all employees.

. Created a culture that fostered and supported a safe work environment.

. Supported and coordinated the design and implementation of safety,

health, and environmental programs, consistent with Regional,

Divisional, and Corporate goals and objectives.

. Developed partnerships with business leaders to achieve regulatory

compliance, risk reduction, and environmental safety.

. Led Regional management in preparing safety policies and procedures

for compliance with local, state, and federal OSHA rules and

regulations to include DOT, EAS and public files.

. Tracked all accident activity within Region, analyzed data collected

and provided recommendations to the business for a reduction in future

occurrences.

. Reviewed losses and sought opportunities to implement successful loss

reduction programs.

. Fostered an environment that drives safety awareness within each

business unit from senior manager to front line.

Regional Design Center Manager

. Managed the documentation of over 30,000 miles of coaxial and fiber

optic plant within the Boston market.

. Maintained a $1.3M operating and $300K capital budget to include

monthly profit and loss reviews.

. Hired, trained, and managed design employees, in multiple locations,

to ensure that employees were developed and operations goals were

achieved.

. Created process improvement procedures to decrease timelines by 80% of

projected release dates.

. Developed process flows to understand all functional areas.

. Partnered with vendors and functional leads to develop design

software, Oracle and Access database to support documentation of coax,

fiber, and MIS information.

. Conducted team building exercises with staff to understand the

diversity and individuality of team members.

New England Region Financial Analyst - Engineering

. Managed a $200M capital budget and a $60M expense budget.

. Performed project analysis on capital activity.

. Worked with key business leaders to track and analyze key performance

objectives and recommend process improvements to gain efficiencies.

. Responsible for monthly profit and loss reviews for 12 departments.

. Developed quarterly projections forecasts and five year capital plan.

. Led the Enterprise in the development of the PeopleSoft Financial

System capital project management tool.

Prior Positions with Comcast

Technical Operations Manager

. Warehouse, facility, and fleet management.

Cable Security Manager

. Developed and implemented cable theft program for Region.

. Worked closely with multiple departments to create mechanism to ensure

compliance with illegal customers.

Business Manager

. Negotiated contracts with local colleges and nursing homes for install

cable service.

. Managed RFP and tracked all cost associated with all new business

accounts.

Education

Bachelor of Science in Business - Management, Endicott College, expected

May 2015

Computer Skills

Microsoft Office; Micro Station, AutoCAD, Oracle, PeopleSoft Financial

System, QuickBooks, QuickBooks POS

Professional Associations

American Society of Safety Engineers (ASSE)

National Safety Council (NEC)

Society of Cable Television Engineers (SCTE)

OSHA 30 hour certification

Incident Command Systems (100, 200) with MEMA and FEMA

American Red Cross CPR/First Aid/AED Instructor

Aerial Life/Self Rescue and Confined Space Expert Trainer

Board Member of Senior Care

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