Quality Assurance Manager
Resume:
William E. Gillis
Portland, MI 48875
********@*****.***
Safety & Training Professional
PROFILE
Successful management professional with extensive experience in all facets of operations, HSE administration, training and
employee/customer relations. Dedicated, thorough, goal oriented and solution based individual with an unparalleled work ethic and a
diverse background resulting in progressive management responsibilities on a local, regional and national level.
CORE COMPETENCIES
• • Environmental platforms
Team Leadership Incident investigation
•
• • Workmen's comp administration
OSHA 300 administration Facility safety analysis
•
• Policy & procedure development •
Workplace auditing Risk Management
•
• • Ergonomic applications
Behavioral training Budget/P&L management
•
EXPERIENCE
PARAMOUNT BUILDING SOLUTIONS, LLC 2012 to 2013
District Manager
Commenced employ with responsibility for 2 million dollar portfolio in jeopardy of termination. Portfolio is currently 100% retained
and accounts nearly doubled in a nine month span to 3.5 million dollars. Profit and loss responsibility and all senior management for
a five state area.
•Responsibility for management and performance of 130+ employees in 6 metropolitan areas.
•Completely restructured operations of the district resulting in improved performance of services, identifying and achieving key
performance indicators.
•Significantly improved customer perceptions and retention through intensive campaign of customer relations, safety training and
implementation, and operational efficiencies.
•Conducted two successful simultaneous rollouts of new business under extremely challenging provisions while maintaining safety
and performance standards throughout the portfolio.
USM/EMCOR Group 2007 to 2012
Director of Health, Safety, & Environmental / Training
Management and administration of all HSE platforms governing over 2000 employees in addition to workmen's compensation
mitigation, OSHA 300 compliance, interactive and behavioral training. Responsible for all field training and new employee safety
orientations, as well as, HSE benchmarking and budgets.
•Initiated, developed, and implemented various successful safety programs to include START program, regular toolbox talks,
environmental committee, and near miss program.
•Achieved unprecedented record reductions in Total Recordable Injury Frequency Rates and workmen's compensation claims of sixty
percent. Recognized for achieving 23 months (4 million+ hours) without a loss time injury.
•Conversion and translation of all training and safety materials into Spanish to ensure company-wide assimilation, comprehension
and execution.
•Developed and implemented company training and benchmark program across all disciplines resulting in significantly reduced
safety incidents and increased performance and operational efficiencies.
PANORAMIC COMMERCIAL SERVICES 2005 to 2007
General Manager/Safety Coordinator
Responsible for overall management of commercial services firm with 78 regular employees and additional seasonal employees.
Management of human resources to include all safety programs and performance. Contracts included municipal, state and federal
administration.
•Development, implementation and execution of HSE program resulting in one OSHA recordable non loss time injury in two years.
•Significantly increased company revenue through intensive business development campaign while maintaining 96% customer
retention through improved performance and training program.
•Created and implemented targeted PPE program and safety investigation processes. Conducted all safety training in both English
and Spanish.
DENTCO, Inc. 2000 to 2004
National Director of Quality Assurance
Initially employed as a Regional Manager responsible for a 6 state region. Promoted to Director after less than one year with the
company. Responsible for all facets of quality assurance, 28 regional managers and an office staff of three.
•Developed company benchmark program identifying and governing key performance indicators. Program resulted in reduced costs
and significantly improved performance.
•Recruitment and on boarding of all quality assurance staff to include managers and internal staff.
•Training of all company personnel on core disciplines provided to our customers. Additional responsibilities as a customer alliance
representative.
RIPLEY-WRIGHT ASSOCIATES 1992 to 1997
Division Manager
Responsible for management of commercial landscape and grounds division to include estimation, bidding and administration of
multi-million dollar private, municipal, and federal projects.
•Achieved a 200% increase in revenue in the first two years.
•Successful integration of community and parks projects into the service mix.
EDUCATION
Five semesters course work (Biology/Education) 1988
Old Dominion University, Norfolk, VA
Associates of Applied Science (Horticulture), 1983
Tidewater Community College, Virginia Beach, VA
AFFILIATIONS AND CERTIFICATIONS
Certified Fall Protection Course - 20
Certified Operators Maintenance & Training - Central Texas College Europe Campus
US Army Leadership School - NCO course
American Petroleum Institute Safety Certification - Contractor
Fluency in industry Spanish
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