Assistant Management

Mrs. Nicola Tucker-Bey

**** ******** *****, *****

Upper Marlboro, MD 20772

Phone: 240-***-****

E-mail: ***************@*****.***

PROFESSONAL HIGHLIGHTS

U. S Department of State

**** * *treet NW

Washington DC 20520

Position: Executive Assistant October 12, 2009 –June 29, 2013

• Maintain the daily calendars for the two Deputy’s, and setting appointments and meetings without prior approval based

on a substantive knowledge of this executive official’s roles and responsibilities. Apprises the Principal Deputy

Coordinator of upcoming appointments and any prior commitments which might have a bearing on situations that may

develop during the conduct of upcoming meetings.

• Conducting research and analysis of companies, industries, technologies, marketplaces, trends, and competitors;

compiling and tracking industry and background information on new clients; and monitoring various online daily case

dockets.

• Manage and coordinates in an effective and efficient manner the flow of written information – e.g., policy papers,

decision memoranda, action memoranda and information memoranda – being developed for dissemination requiring

the Principal Deputy Coordinator’s personal signature or clearance. Exercises the highest level of quality control over

the administrative aspects of these outgoing documents to ensure that the final products command respect within and

outside the Department for the organization, its management officials and employees.

• Prepare and arrange E2 travel itineraries and documents including orders, country clearances and voucher requests,

send and drafted State Department cables, arrange for conference calls and digital video conferences, and supervisor

and program officers informed to progress, potential problems.

• Planed, designed, developed, implement, and manage enterprise-wide data architecture, data policies and programs, and

complex data resources. Provide fast and easy access to universally-usable, consistent, and reliable data that supports

information needs, decision-making and knowledge management.

• Maintained excellent relations with hiring managers, candidates, and the community at-large. Responsible for

managing and administering the presentation, selection, offer, negotiation, closing, and administrative components

involved in full lifecycle recruiting. Review resumes and credentials for appropriateness of skills, experience and

knowledge in relation to position requirements.

• Manages and coordinates all communication with candidates. Vet and interview all candidates utilizing behavioral-

based interviewing methodologies. Manages the scheduling and logistics of all interviews between candidates and

hiring managers. Extends offers of employment to selected candidates. Coordinates and conducts new hire orientation..

• Served as primary timekeeper designate for the office. In that capacity, incumbent maintains Time and Attendance

(T&A) for commonly used pay plans and types of leave. And verifies the allow ability of the various hours charged on

T&A reports. Reviews T&A reports for appropriate signatures, initials, and documentation.

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U.S. Department Treasury (Contractor Parker Tide)

Office of Thrift Supervision

1700 G street N.W

Washington D.C. 20552

Position: Staff Assistant/FOIA Assistant April 10, 2008 – October 31, 2008

• Processed incoming and outgoing materials such as mail, correspondence, reports, memoranda, and other forms of

written communication, and perform the following types of duties: composes letters and reports, reviews correspondence for

accuracy and completeness, prepares public presentation outlines, and develops standard or form letters and replies to inquiries,

and Serviced as Primary Time and Attendance (T&A) Clerk for the Division; assisting in coordinating internal administrative

requirements regarding formal procedures related to accountable property, etc.; and organizing procurement, budget and office

administrative files; assisting upper level officials and other related duties as assigned.

• I reviewed and preparing comments for legislative proposals that would amend the Privacy Act, the Freedom of

Information Act (FOIA) as it relates to privacy, or other related statues to provide Confidentiality / disclosure of

records, contact point for members of the public and employees and officials of the Department who are seeking

information about Privacy Act policy, progress, and procedures and/or I authorize awards, promotions, training and

assist in the selection of employee; resolves employee complaints and concerns; and establishes program objectives and

performance goals for subordinate staff.

• Analyzed FOIA requests received to determine if they are in compliance with agency regulations, and

can be accepted for processing, and where records responsive to the requests are likely to be found, and prepared

FOIA correspondence with includes: acknowledgement letters, time extension letters, requests for clarification and

fee assurance, and interim and final response letter, and review records requested for public release for data withheld

on a standard or case-by-case basis; scans and performs electronic redaction of this information on a routine basis.

• Installed, maintain, monitor and/or troubleshoot software and/or hardware to assure optimum performance. Assist

customers in providing guidance on proper use of IT policies, standards, hardware and/or software. Assist in the

development of policies and procedures for assigned specialties.

Department of Homeland Security

U.S Customs and Border Protection

1300 Pennsylvania Avenue N.W. 20229

(FOIA) Division Information Act

Position: Staff Assistant November 23, 2006 – November 23, 2007

• Acted as a personal representative of the supervisor in telephonic, written and personal contacts with high-ranking

officials of DHS and other federal, state and local officials, the White House, Members of Congress, leading

representatives of foreign governments, and/or executives of private sector organizations. And Reviews correspondence

prepared for the signature or approval of the supervisor for clarity, conciseness of content, tone, proper clearances,

approvals, and ensures that it is in accordance with established policy and the views of the supervisor, and gather

information, identifies and analyzes extremely complex issues, and develop.

• Attend conferences and meetings when required, taking notes of the proceedings and positions taken, transmitting

assignments to appropriate personnel, and following up to assure that commitments are fulfilled. Arranged for

conferences, meetings and travel for the supervisor, prepare agendas, briefs of files and reports for the supervisor’s use

in conference discussions and meetings.

• I specialized human resources management areas to include any or all of the following: classification, staffing,

performance management, and employee relations services; develops Civil Service staffing requirements and provides

recommendations to management;.

Department of Veteran Affairs Medical Center

50 Irving Street NW

Washington D.C 20431

Position: Medical Support Assistant July 07, 2005 November 24, 2006

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• Evaluated and settling routine claims for compensation, benefits, insurance, or comparable matters under close

supervision. In order to perform this work, I typically had to perform a variety of tasks such as the following: gather

and complete documents, applications, and other information in order to process and evaluate a variety of claims

applications; conduct interviews to gather pertinent information; determine the applicability of law, regulations, and

procedures in order to evaluate eligibility and claims.

• Served as the primary personal and confidential advisor to the Director of the Purchased Care Program. As such, the

incumbent is an integral part in the decision making process involving all aspects of the management of the Purchased

Care Program, and counsels the Director and senior leadership on the development and implementation of policies,

plans, guidelines and proposals. Participates in and/or initiates the review of matters of an administrative or operational

nature by exercising the responsibility for a variety of administrative management functions.

• Received, opens, reviews and date stamp all incoming correspondences, (claims and miscellaneous mail). Analyzes

mail for appropriate routing based on a comprehensive knowledge of VA benefit programs and procedures. Associates

mail with folders. Forwards claim folders to appropriate team member for review and/or action. Updates the VACOLS

record and the appeal folder flash for RO appeal grants and withdrawn appeals. Greets all visitors and review claim

files and VA electronic records for the completeness of VA exams. Associate completed exams with files for review.

Monitor, track, and ensure timely responses for files temporarily sent to VA Medical Center

Department of Justice (OIL)

1331 Pennsylvania Ave, NW Washington DC 20530

Position: Secretary February 10, 2004 – July 08, 2005

• Conducting research and analysis of companies, industries, technologies, marketplaces, trends, and competitors;

compiling and tracking industry and background information on new clients; and monitoring various online daily case

dockets.

• Prepared Composes letters and Reports, Briefs, Brief letters, Monitor letters, Motion letters, Win letters, Delegated

letters, Appearance form, and reviews correspondence for accuracy and completeness. and perform and specialized

legal research and writing in support of criminal and civil cases including research and analysis of statues, legislative

intent, judicial precedents, agency rules and regulations, and law review articles. Develops criminal and civil case

referrals by ensuring that referrals meet agency and United States Attorney's Office standards for litigation; reviews and

evaluates referrals to determine the need for additional information and evidence.

• Provided advice regarding deviations from original plans, and developing recommendations based on program analysis,

funds expenditures, and organization spending plans. And prepared cost estimates for projects or activities, planning

and coordinating service contracts and equipment leases, conducting negotiations with vendors, and ensuring

compliance with established procurement regulations.

• Performed a variety of complex paralegal support assignments relating to criminal prosecutions such as performing

detailed and specialized legal research, analyzing legal decisions, compiling substantive information on legal subjects,

researching issues and legislative history, and collecting, analyzing and evaluating evidence in connection with

hearings, appeals, litigation or advisory services when these assignments require a specialized knowledge of law.

Department of Agriculture

1400 Independence Ave, SW

Washington DC 20025

Position: Office Automation Clerk July 13, 2003 – February 25, 2004

• Answered division phones and refers calls as appropriate. Serves as backup for the Division Secretary in the areas of

Panelists’ contracts and travel arrangements for staff, and team participation is vital to effectively and efficiently

accomplish the Divisions assignments. and I arrange travel authorizations and vouchers, Reviews assigned aspects of

programs and functions to assess compliance with applicable laws, regulations policies, and procedures, adequacy of

internal control systems and other assigned review areas, responsible for receiving, examining, processing, and

maintaining, reviewing reconciling and retroactive, and Amending Time and Attendance (T&A) records for protection-

based positions.

• I reviewed financial plan requests and recommending funding allocations; monitoring financial and program

performance throughout the fiscal year to ensure compliance with financial plan intent and effective utilization of

resources; assisting in the quarterly reviews and midyear review, providing analyses and recommendations on unfunded

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requirements, status of deferrals, and financial plan performance; and reviewing funding requests for excitability and

relationship to the actual obligation authority need.

Department of Veteran Affairs

810 Vermont Street NW 20420

Position: Office Automation Clerk June 04, 2001 – July 20, 2003

• I find suitable employment opportunities, monitors placements, and promotes successful adjustment for clients, develop

strategies to engage clients who may be reluctant to actively pursue employment or risk a reduction of benefits, that

keeps alert for job and small business opportunities, and counsels and guides clients through difficult transitions or rough

spots in the adjustment to the job. And identify client’s strengths, interest, skills and needs, to match job opportunities.

• Conducted initial vocational assessment, and help develop transitional work experience contracts with stakeholders to

increase training and job opportunities for compensated work therapy participants, by contacting employers to pre-

screen job leads and obtain job analyses, and develops brochures to explain and market the CWT (compensated work

therapy) program.

• Scheduled appointments, meetings, and conferences. Procures office supplies and services. Interacts with

members of the staff, organization, and individuals outside of the agency ranging from other government agencies

to the general public, and receive phone calls and visitors and refers them to an appropriate individual.

• Performed timekeeping duties, travel authorizations, and training requests. And serve as the office liaison for

groups associated with the organization, and process incoming and outgoing materials such as mail,

correspondence, reports, memoranda, and other forms of written communication, with duties such as composes

letters and reports, reviews correspondence for accuracy and completeness,

Education:

University of Phoenix 2012

Major: Communication/Minor: Telecommunications

Computer Skills: Typing 40-45wpm, SMART, SharePoint, Desk side Assistance, REMDY, Cable Express, Scheduling, Legal

Database, West Law, SharePoint, Excel, MS Word, Access, Power Point, Internet Explorer, Photoshop, Outlook, and various

computer databases, FOIA FREDDOMS System, Workflow Database.

REFERENCES AVAILABLE UPON REQUEST:

Chanee Lee 770-***-****

Cherise Hill 703-***-****

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