Sales Customer Service

Mark Nelson.

Address: *** ******** *****, ***** ***** Park, Ashtown, Dublin 15

Telephone: +353-**-***-**** or +353-*-***-****

Email: ***********@*****.***

Date of Birth: 25 September 1978

Nationality: Irish Full Clean Driving Licence

Personal Skills and Achievements:

Sales Management

First to over achieve on PayPal sales targets (by 142%)

First member of the European PayPal sales team to sell PayPal to a UK e-

commerce store

Experience in sales of Irl/UK Markets

Sold PayPal to www.seatwave.com one PayPal's flag ship customers and listed

on their UK website

Sold PayPal to www.wiggle.co.uk one of the UK's largest online cycling

stores

Increased Titan Transport & Logistics sales by over 100% through

prospecting leads, cold calling and up-selling while managing a team of

three

Competitive and focused team player

Excellent communication skills both verbal and written

Excellent knowledge of Microsoft Office applications, internet and

Salesforce

Sept 10 - Aug. 13: Ebay Power Seller

Responsible for:

Running Google Adwords campaigns

Studying Google Analytics reports

Managing logistics, customer service and content management

Researching trends within the market

Stock control and management

Running promotional campaigns through Ebay store

Off line Marketing campaigns

Research effective Ebay listing methods on www.terapeak.com

Negotiating An Post postal rates

Sept. 12

Had Looked at launching a GAA website, but manufacturer unwilling to supply

Dec. 08 - Sept. 10: PayPal Senior Sales and Account Manager UK/Irl Market

Responsible for:

Selling to e-commerce companies at a Corporate level (Up to 20,000,000

annual turnover)

Cold Calling, up-selling and contacting other team member's closed leads

Consistently over achieved on sales targets

40-60 calls a day (70% outbound 30% inbound)

Building relationships with web developers for referral business.

March 06 - Dec. 08: PayPal Sales and Account Manager UK/Irl Market

Responsible for:

One of three to start PayPal's European sales team

First to sell PayPal to a European website

Over Achieved targets by approximately 40%

Cold Calling and inbound sales (Leads from London Marketing team)

80-100 calls a day (50% outbound 50% inbound)

Followed up on enquiries through the PayPal web form

Building relationships with web developers for referral business.

April 05 - March 06: PayPal Customer Service Trainer and Mentor UK/Irl

Market

Responsible for:

Set up an outsourced call centre in The Philippines (2005)

Trained new and existing employees on the PayPal services.

Mentoring on how best to deal with customer queries.

Oct 03 - April 05: PayPal Customer Service Agent UK/Irl Market

Responsible for:

Answering customer queries on the PayPal services through phone and email.

1 May 02 _ Sept 03: Sales Manager Irl/UK and Mainland Europe Markets

(Managing a team of three sales Reps)

2 Titan Transport & Logistics Ltd.

3 Responsible for:

Rapidly increased sales through identification and development of new

business opportunities with in the transport and logistic industry.

Office and Field Sales

Selling our services in Ireland, UK and throughout Europe.

Supporting operations team to ensure customer's requirements are met.

Building relationships and collaborating in sales with our European

Transport and Logistics Channel Partners

4 2001- 2002: Telesales Agent Conduit 11850 Directory Enquiry

5

6 Responsible For:

11850 Directory Enquiry Advertising Space

Identifying leads and selling (100% cold calling)

80-100 calls a day

Interests:

Rugby, Football, Tennis and Guitar.

Education:

2013 Digital Marketing Certificate Course, Professional Development

Ltd.

Covering SEO, Linkedin, Twitter and Google Adwords

2006 'Achievers' Sales Training Course and Train the Trainer

Course

1999-2001 Bachelor Degree in Business and Marketing, Portobello College,

Dublin, Ireland

1997-1999 Higher National Diploma in Business and Marketing,

Portobello College, Dublin, Ireland

1995 - 1997 St. Michael's College, Ailsbury Road, Dublin 4, Ireland

1991 - 1995 Belvedere College, Great Denmark Street, Dublin 1, Ireland.

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