Prateet Gupta

# ***- *, ****** **- *, Faridabad - 121001, Haryana, India

Phone: +91 – 81 205 10 100 (Cell) Email: acb41a@r.postjobfree.com

Executive Summary

Seasoned professional with 10+ years of Client Delivery and Project Management experience, with

history of achieving cost savings and enhancing system functionality. Track record of tackling and solving

tough business and technical problems. Strong leader with demonstrated ability to work effectively with

individuals and teams at all levels and in all functional areas. Experience in managing project lifecycle

from Requirements through Implementation to Customer Training and Final Handover.

PMP trained at PMI REP. Pursuing PMP certification.

Hands on experience on:

• Project Management • Client Relationship Management

• Strategy Development and Execution • Vendor Management

• Resource Planning and Management • Problem Resolution and Risk Management

Work Experience

NSE.IT Limited Feb 2011 to Present

Software as a Service (SaaS) offering end to end Assessment Solutions including Test Preparation

(content, authoring, test matrix definition), Registrations (portal & helpdesk), Back Office support

(eligibility checks, scheduling), Candidate Verification (manual and biometric), Test Conduct (venue

identification – own/authorized, sanitization, delivery) and Result Processing. Delivery of need based

tailor made solutions to meet changing requirements. Led a team of around 50 staff

1

Manager

Lead Project/Operations Manager for assigned corporate projects

Managed multiple projects to be delivered and implemented at multiple sites

Managed the whole lifecycle from planning and execution through implementation of projects

Responsible and accountable for project scope, budget, schedule and quality of the project

Performed capacity building, resource planning, training, quality management, P&L

Monitored, tracked and managed day to day project activities including the progress of projects

via status reports, issues log, meeting minutes

Communicated project progress and status to clients, senior management and project teams

Responsible for problem identification and resolution

Territory Manager

Project/Operations Manager for assigned implementation projects

Worked closely with senior management for daily coordination of assigned projects

Monitored and control project budget, cost, schedule and quality

Applied Quality Control practices and monitored Quality

Participated in internal audits

Experienced in managing vendors including setting and managing SLAs

Clients

IRDA, NSE, UIDAI, CCIL, ITB, ICAI, IBPS, British Council, Timespro, GSK, AFMC, CII UK, Citibank,

Kotak, GTU

Accomplishments/Outcomes

Awarded Outstanding Manager of year 2011-12

Increased customer satisfaction by bringing escalations count to almost ZERO

As a member of core team responsible for Implementation & Compliance of ISO 9001:2008

2

Produced reusable documents and templates to bring consistency and standardization

Picasso Digital Media Feb 2010 to Jan 2011

The vertical pioneers in Animation Education with a unique way to do and learn. Lead team who

catered need of various channel partners to be synchronized with the updates and methodologies.

The head office and channel partners kept their records on paper & register which broached a need

for automation. The ERP development and Implementation Project was to automate and bring the

whole system to web based application.

Territory Manager

Led multi branch Operations for assigned geography

Lead special Projects to accelerate inflow of enquiries

Part of team to manage ERP development and Implementation

Accomplishments/Outcomes

Inflow increased by 60%

ERP successfully implemented with product training at different level

Aptech Limited Aug 2005 to Feb 2010

Directorate of Education, NCT of Delhi released the Project to Build, Operate and Transfer delivery

sites to impart Computer Education to the students. The Project termed for 4 year budgeted to INR

90Cr. Upkeep of Infra (IT & Non-IT) and Resources (Human & other) for project term was major

requirement as IT infra included PCs, Networks, UPS, Printers for 500+ individual sites and team of

2000+ skilled staff for training. On completion of project term each site handed over to head of

institution.

Project Leader

Led multi branch Operations for assigned geography

Led the day to day planning and prioritization of project activities

3

Managed budget, cost and procurements

Managed project risks. Drafted and executed risk mitigation plans

Led Incident Management teams in the role of Service Delivery Manager

Worked very closely with vendors and managed established SLAs

Managed and led defect triage meetings and prepared defect reports

Monitored the progress of the project through constant checks and regular status reporting

Served as Escalation Point for prestigious & high value projects. Interacted regularly with Senior

Management for progress on the project and issues impacting the business

Performed checks on field reports and analyze trends

Project Coordinator

Assisted Project Managers in creating status reports

Provided MIS, project data and adhoc reports to Project Managers and Senior Management

Assisted project teams in creating and managing billing activities and reports

Coordinated to schedule meetings and discussion among Client teams, Project teams & vendors

Managed and tracked meetings – prepare meeting agenda, meeting minutes, follow up and

closure on action items

Trained and managed teams to control issues by handling routine queries

Identified risks beforehand. Managed risks by taking timely preventive and corrective measures

Manage vendors to keep SLA in control

Accomplishments/Outcomes

Successful handover of around Delivery Sites (500+) at end of the Project

Close coordination with Class 1 Government Officers

Single handedly managed large procurements

Managed Incident Management team and multiple vendors

Managed team of up to 45 members

4

Wipro Spectramind (BPO) Sep 2004 to Aug 2005

The organization managed numerous outsourced processes for various national and international

clients. One of a prestigious client’s processes was ‘technical support’ where large teams worked

round the clock resolving issues within a stipulated average time span as important from business

and customer satisfaction point of view.

Technical Support Associate

Interacted on a daily basis customers based in United States and managed client expectations

Worked to resolve technical issues related to Personal Computers and software installed on PCs

Was part of team of Expert Technicians to resolve complex technical issues

Followed team schedules and met task timelines

Worked in flexible work timings (US day time while stationed in India)

Clients

Dell Portables

Accomplishments/Outcomes

Consistently maintained CSAT scored to be Green

Sharad Electronics (Internship) Jan 2000 to

Mar 2001

System Support Engineer

Maintained computer hardware and peripherals

Provided support for problems with computer systems and peripherals

Evaluated software and hardware upgrades

Maintained and provided support for network operations

Education & Training

• Bachelor of Engineering in Computer Science from Maharishi Dayanand University, India

5

• Diploma in Computer Engineering from State Board of Technical Education, Haryana, India

• PMP Trained Professional (at PMI R.E.P.)

• Attended 5S training at LG Electronics India Limited

Other Achievements

• Year 2011-12: Awarded as “Out Standing Manager of the Year” at NSE.IT

• Year 2012-13: Nominated as “Out Standing Manager of the Year” at NSE.IT

• Top performance ratings for continuous 5 cycles

6

Contact this candidate