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Customer Service Manager

Location:
Palmdale, CA
Posted:
January 12, 2014

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Resume:

*Bret Payne*

Rail Logistics Manager

Palmdale, CA

acb3xp@r.postjobfree.com - 323-***-****

Experienced TRANSPORTATION and LOGISTICS PROFESSIONAL extensive track record of progressive

growth and experience in a broad range of logistics and transportation disciplines within the railroad

transportation industry. Strong analysis, planning, organizational and team-building abilities with effective

problem resolution and relationship management skills that produce positive results. Hands-on and leadership

experience with proven success in the development of sound policies and practices that ensure that the

company’s financial, business and customer service objectives are achieved. Resourceful team leader with

the capacity to multitask in a fast-paced environment, manage competing priorities with ease while achieving

organizational and customer objectives.

Summary of Qualifications

Transportation & Fleet Management Rate Negotiations Hazardous Materials Rail Logistics

Six Sigma Black Belt DMAIC & Lean Methodologies Third Party Logistics Workforce Planning Equipment

Maintenance, Repair & Inspection Cost Control Carrier Management

Terminal Operations Freight Lane Utilization & Analysis

• Exceptional and well-developed leadership and problem solving skills acquired through years of experience

and Six Sigma Black and Lean Manufacturing training.

• Project management and deployment champion with experience in all aspects of project planning and

execution for high visibility projects with enterprise-wide deployment that deliver bottom-line savings on total

cost of ownership.

• Proven success in enhancing productivity through the development of performance dashboards, business

intelligence reporting, metric definition and tracking, and performance measurement that align long-term

business objectives with specific and focused deliverables.

SUMMARY OF QUALIFICATIONS

*Skilled at working within multiple deadline and budget criteria

*Advanced ability to supervise and train employees on duties, policies and regulations,fostering a cooperative

work environment

*In-depth knowledge of implemented safety transportation procedures

*Able to examine and re-engineer operations and procedures

*Demonstrated customer service and sales capabilities

Relevant Certifications

*Lean Management: Certified 2001 Villanova University

*Department of Transportation of Hazardous Materials: Certified 2013

*Six Sigma Black Belt: Certified 2001 Villanova University

Technical Qualifications

*Created Terminal Management Software Solutions for Union Pacific Railroad currently used for 72 hour

forecasting system wide

*Comfortable with the use of personal computers and related software

*Proficient in all Microsoft Office programs

*Knowledge of graphic design, computer publishing, Lotus and New Media

WORK EXPERIENCE

Senior Logistics Analyst

Dyno Nobel - Salt Lake City, UT - 2012 to 2013

-Plan and track all rail operations for 6 locations.

-manage leases of 500 rail cars. Added 300 new lease cars to fleet.

-Managed all loading personnel in hazardous materials handling certificates..

-Oversight of trans-load locations and assisting in safety audits, along with budget and contracts..

Transportation and Logistics Manager

C&F Foods - Industry, CA - 2011 to 2012

~Manager the rail and Logistics for national company. With 6 locations.

~Rail tracking, rate matrix's, and inventory management.

~Imports from Asia and Europe, 1500 containers TEU monthly.

~Managed 15 drivers, fleet of leased trucks, along with 3 dispatchers.

~Freight and logistics for continental USA

~Business planning, logistics tracking, and future contracts.

Senior Operations Manager

Central Bridge Group - Los Angeles, CA - 2006 to 2011

+Manage rail operations and planning

+Manage day to day operations

+Flow management and system integration,network system development

+Worked with clients such as Amtrak,Caltrain,World Minerals,ExxonMobil

Manager of Intermodal Operations

Union Pacific Railroad - 1990 to 2006

Ensuring employee safety (managing the safety process for terminal train service employees)

Supervising work crews (lead and manage agreement employees in execution of transportation plan)

Managing on-time transportation operations

Managing the terminal transportation plan to ensure that all quality of service business objectives are met or

exceeded

Managing train service expenses within assigned budgetary limits, commensurate with volume of business

Executing action plans to achieve cost of quality business objectives

Coordinating and planning daily activities with centralized functional areas

Monitoring work force levels to ensure all jobs are covered

Implementing corrective action plans as necessary

Executing locomotive shut down policy

Communicating company policies and directives to terminal employees

Operations

Southern Pacific Railroad - Los Angeles, CA - 1990 to 1998

Began rail career with rail operations.

Oversaw industry switching for major Class 1 railroad in western states.

Specialized in coal and intermodal, for all industry reportings.

Purchased by Union Pacific in 1998.

EDUCATION

M.S. in Graphic Design Certificate

Art Center College of Design

January 1999 to January 2000

BA in Business Adminstration

University of California, Los Angeles

January 1985 to January 1989

General in Pre-College

John Marshall High School

1979 to 1985

SKILLS

Microsoft Office, E-commerce, Rail Leasing Negotiation, 49 Transportation, Team Leadership, Problem

Solving, Customer Relations, Logistics, Contract Negotiations, Scheduling, Operations Management,

Inventory Management, Budgeting, Vendor Relations, Business Strategy, Negotiation, Contract Negotiation,

Word, Vendor Management, Supply Chain, Outlook, Customer Service, Supply Chain Management,

Transportation Management, *Transportation Expert in Commuter and Intermodal railroading, *Chief Thinker

and Creation Artist, *Chief Negotiator, *Web 2.0 Expert, *Proficient in all Microsoft Office programs, *Expert

knowledge of graphic design, computer publishing,, Lotus and New World Media (Internet), *Web Design and

Programming, Ecommerce, Imaging : PhotoShop 7, ImageReady, Dreamweaver ., OS: DOS, Win 9.x, Win

NT/2K Pro, All Linux, PHP, MySQL

LINKS

http://www.linkedin.com/in/bretpayne

AWARDS

DOT Hazardous Materials Certificate,

January 2013

JJ Keller online 49 CFR qualified

Six Sigma Black Belt, Certified

March 2001

GROUPS

Linkedin Power Forums

DeMolay

Linkedin 500

Linkedin Lions

ADDITIONAL INFORMATION

Interests:

Fishing

Formula One Auto Racing

Professional Cycling



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