Customer Service Assistant

SRIDEEP MAULIK *************@*****.***

**** * ******** ******, *******, Massachusetts 01002 Cell: 978-***-****

Summary

Motivated individual with a solid technical and professional background in various jobs combined with college level education and

skills.

Education:

St Francis College (High School), Lucknow, UP, India

Indian School Certificate (ISC) Graduation Date -08/2008

University of Massachusetts, Amherst, MA

Bachelor of Science in Electrical Engineering Graduation Date-12/ 2014

Office Skills : MS Office Suite(Word/Power Point/Access), Laptop, PC system, printer, scanner, copier, poster printing.

IT /Programming Skills: HTML/CSS, JQuery, C/C++, Java, Matlab, Microcontroller programming.

Hardware Skills : Soldering, Electrical measurement, Electronic circuit building and testing, Basic carpentry.

_Manufacturing Experience:

Test Engineering Intern June 2012 – September 2012

Governors America Corp Agawam, Massachusetts

• Performed test bench analysis of engine control unit with electro mechanical test bench.

• Examined CAD drawing of the internal circuitry to detect bugs and defects before the final fabrication..

• Performed soldering and basic circuit trouble shooting for the defective units and send them for re-examination before the

production floor phase.

• Tested the embedded software firmware of each Engine Control Unit, reported software flaws and failure to the firmware

development engineer.

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Tutoring Experience:

Peer Tutor January 2009-December 2010

University of Massachusetts Lowell, Massachusetts

• Provided tutoring services to peer undergraduate college students in college level math, physics and basic engineering

courses.

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Admin/Office Experience:

Student Assistant May 2013-December 2013

Research Grant section, Controller Office, University of Massachusetts Amherst, Massachusetts

• Run various financial and accountant reports relating to the research budget of the university and organized them into

ordered filing system.

• Assisted the accountants of the department in completing various clerical and redundant tasks .

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Customer Service Experience:

Student Assistant May 2012-December 2012

Financial Aid Office, University of Massachusetts Amherst, Massachusetts

• Provided customer service on the front office and call center service on the back office for answering various queries of students

regarding their financial aid.

. Customer Sales Associate May 2011-December 2011

CVS-Caremark and Pharmacy Amherst, Massachusetts

• Worked as a Cashier on the front end of the store and maintained the store order and cleanliness.

Library Assistant January 2011-April 2011

Du Bois Library, University of Massachusetts Amherst,Massachusetts

• Supervision and maintenance of the Learning Commons floor inside the library

• Provide customer service and technical assistance to the Learning Common users.

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