Sales Software

CHRISTIAN JAMES C. PINEDA

*** ****** ***** ****, ****** Valley, NY 10977

Cell: 845-***-**** Email: *********.**********@*****.***

__

Versatile, highly motivated, quick learner with strong work ethic: seeking

to work in a creative environment

EXPERIENCES:

DoubleVerify

Implementation Specialist 3/2011 to

4/2013

575 8th Ave. New York, New York

. Acted as point of contact for implementation details between our

customers, sales, account management teams and Implementation teams.

. Developed an in-depth knowledge of the capabilities of our products

and services.

. Managed implementation issues and concerns including database

updates.

. Created custom queries for each clients specified requested reports.

. Provided subject matter expertise to sales and account management

team as well as to clients.

. Did troubleshooting and resolved technical issues throughout the

campaign lifecycle.

. Worked closely with internal and external technical team members on

custom product implementations.

. Worked with account managers with clients' reports, discrepancies

and litigations.

. Worked closely with Partner Operations Teams to ensure smooth

integration, verify campaign launch is successful while tracking

activity (evaluating analytics).

. Juggled many different projects at the same time

. Created third party ad tags for client's specific Ad Servers.

(Atlas, Media Mind, Doubleclick, Pointroll, etc)

. Executed campaign set-up and initial Q/A as well as on-going

troubleshooting.

. Worked closely with Sales Engineering team to create a solution to

ensure clients' custom tags are in compliance with their ad

platform.

. Worked directly with sales and account management team to ensure the

highest level of quality of campaign implementation.

PC America 1/2010 to 2/2011

Help Desk Support Technician

1 Blue Hill Plaza

Pearl River, New York

. Provided both software and hardware support to clients

. Provided on-line training to new customers

. Maintained and trouble shoot SQL database for clients

. Ran installation and setup of PC America software via remote desktop

. Maintained customer's software with latest patches and upgrades

. Installed and configured Microsoft SQL 2005 and 2008 Server

. Configured systems and network protocols to meet with PCI compliance

of PCAMERICA software

. Provided support on software and hardware to clients via telephone,

e-mail and remote desktop

Worldnow 1/2007 to 9/2009

Client Support Specialist

747 3rd Ave. New York, New York.

. Did troubleshooting for the Content Management System (CMS) and for

clients' websites (regarding issues related to networking, user

error, and bugs).

. Built and configured Dell Precision 690 and Dell PowerEdge 2850/2950

with Viewcast video capturing cards.

. Installed proprietary software that allowed for scheduled

recordings, ingest video files and live streaming through Content

Delivery Network (CDN). Videos were uploaded to Worldnow's CMS tool.

. Delivered maintenance and upgrades for clients as needed.

. Created FTP accounts on Windows FTP servers and CDN

. Provided QA for future releases; and formulated resolutions to new

bugs for developers.

. Configured software applications and XML to meet clients

specifications

. Field Client questions via phone and email and efficiently diagnoses

issues or route to client support specialist on duty.

. Monitored all new and existing ticket activities for client updates

. Trained and Educated clients and team members on how to use Video

software and CMS

. Logged, Assigned and tracked trouble tickets using SalesLogix

Database

. Resolved tickets in a timely manner

. Used basic windows network troubleshooting knowledge such as ping,

tracert, dnslookup, ipconfig to diagnose and resolve latency

issues

. Propagated live streaming accounts, checked network compatibility to

ensure traffic able to streamed via the designated ports

Quality Systems Solution

6/2005 to 12/2007

Field Technician

Valley Cottage, New York

. Provided installation, maintenance and repairs on PC based POS

(Point of Sale) equipment and other electromechanical equipment at

various locations within an assigned territory/region

. Provided training for clients' staffs on how to use POS system for

retail and restaurant communities

. Developed standard operating procedures for equipment operation,

including maintenance of accurate records, while documenting all

problems

. Performed on-site analysis, diagnosis and resolution of complex

desktop problems for end-users

. Recommended and implemented corrective solutions (including off-site

repair for remote users)

. Installed, configured, tested, maintained, monitored, and did

troubleshooting for end-users' workstations (as well as Scale, Pin

pads, Scanners and software patches)

Lawler, Matusky and Skelly Engineers LLP 11/2000 to

3/2005

Project Assistant/Helpdesk support

Pearl River, New York

. Supported senior scientists and math modelers in creating and

querying databases

. Assisted Project Managers in preparing client presentations

. Installed operating systems on computers

. Did troubleshooting of all hardware/software problems

EDUCATION:

Bachelor of Science in Management Information Systems

2004

Dominican College, Orangeburg, New York

Associate degree in Data Processing-Local Area Network Administrator

2000

Rockland Community College, Suffern New York

PROFESSIONAL SKILLS:

Working knowledge of Visual Basic, MS SQL, HTML, Java Script, Windows 2003

server, Active Directory, Fire Bug, Charles, Fiddler, Salesforce.com, and

proficiency in Microsoft office suite. Cabling RJ45 and BNC connection. PC

anywhere, VNC, FTP, TCP/IP.

Contact this candidate