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Manager Customer Service

Location:
West Chester, PA
Posted:
January 11, 2014

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Resume:

Richard (Rick) Halberstadt

*** ******* **** *****

West Chester, PA 19382

Home 610-***-****

Cell 954-***-****

acb3sg@r.postjobfree.com

Self Motivated, Detailed and Results Oriented Operations Professional with

Polished Communication and Rapport Building Skills with Twenty Plus Years

of Proven Experience in Transportation, Logistics, Distribution,

Warehousing and Outstanding Customer Service

. Provided structure and stability to existing major accounts that

enabled companies to meet performance KPI's, increase profitability

and growth opportunities

. Experienced in quickly implementing significant operational

improvements across complex organizations

. Orchestrated presentations to perspective clients resulting in

millions of dollars of added revenue

. Developed new direct reporting procedures to ensure accountability in

multi site operations

. Established protocol to improve productivity by implementing safety

procedures, task lists and planning schedules

. Significantly reduced workers compensation cases and loss time by

developing and implementing light duty and return to work programs

. Developed employee incentive programs to reward outstanding customer

service

. Negotiated new rates with vendors, landlords and leasing agents to

ensure future profitability

PROFESSIONAL EXPERIENCE

Exide Technologies February 2007 - Present

Regional Operations Director, Northeast August 2012 - Present

District Operations Manager, Miami, Florida February 2007 - August 2012

. Implemented turnaround of a branch budgeted to lose $500,000 into a

$350,000 profit unit

. Responsible for an operating budget of $11MM with regional gross sales

budgeted for $156MM

. Manage Environmental Health and Safety internal audits to meet or exceed

corporate standards

. Analyze month end JD Edwards reports

. Manage logistical costs for the warehouse, trucks, drivers and related

expenses

. Manage quality and financial controls for all branches ensuring that they

are operating to their highest efficiency levels concentrating on

quality standards, on time unit fill, inventory supply and supply chain

costs

. Responsible for ensuring all vehicles, including commercial, are

operating within all federal, state, local and corporate guidelines

. Participates in the demand/supply planning process as it relates to

forecasting manpower and other resource requirements at the service

centers needed to meet sales targets

. Developed and implemented Peer to Peer Training Program

. Manages receivables and warranty expense

. Trainer of Oracle's JD Edwards for international rollout

. Managed export shipping out of Miami Branch with full authority to sign

international shipping documents

FSA Network Inc., Weston, Florida March, 2003 -

November, 2006

Field Director (2005 - 2006)

District Manager (2004 - 2005)

Customer Logistics Manager (2003 - 2004)

( Supervised the daily operation of multiple home delivery accounts and

warehouse operations

( Established a core group of owner operators to support multiple

locations throughout Florida and the United States

( Recruited, trained and evaluated owner operators and employees

( Analyzed various performance tools to target training needs

( Implemented a new system of ride along evaluations to better serve

our customers needs; trained location management on this protocol

( Directed start - ups in various markets

Transport Alliance/Chas Contracting, Mahwah, New Jersey January,

1991 - September, 2002

Chief Operations Manager (1993 - 2002)

Operations Manager (1991 - 1993)

. Principal in formation of start - up company

. Established new accounts that provided company growth from a $100,000

operation to a $10MM company in home delivery and logistics including

national blue chip big box retailer

. Supervised and managed the daily warehouse and delivery operation of up

to 100 trucks and 250 personnel in five states

Responsible for corporate personnel policy development and implementation

as well as employee relations, regulatory compliance, owner operator and

customer relations

. Developed the necessary components of software program to monitor

statistics, billing, and payroll

. Served as chief liaison with software developers to simplify task

management

Responsible for all legal compliance in conjunction with corporate legal

department

. Monitored compliance with OSHA standards in all field locations

. Served as a liaison for Workers Compensation insurance programs

. Recruited all new employees and negotiated all contracts with owner

operators

. Served as the company representative at all unemployment hearings

New Jersey Air National Guard Honorable Discharge

1989 - 1993

The United States Air Force Honorable Discharge

1987 - 1989

. Veteran of Desert Storm

. Received Air Reserve Forces Meritorious Service Medal, National Defense

Service Medal, Airforce Training Ribbon

EDUCATION/TRAINING

. California University of Pennsylvania, California, Pennsylvania

. Working knowledge of Kaizen

. International Maritime Organizational Code Regulations - Initial Course /

Refresher Course

. Xata - Fleet Optimization, Fleet Management

. DOT Compliance

PERSONAL

. Married for twenty two years; two sons ages 15 and 18

EXTENSIVE PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST



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