Human Resources Office

Heidi Ward

***** ** *** ** *, Hamilton, GA ***** . Cell 706-***-****

********@******.***

OBJECTIVE

Seeking a challenging opportunity with a diverse, international company as

a professional in Project Management. Dedicated and technically skilled

business professional with a versatile administrative support skill set

developed through experience as an Assistant Director, HR/Finance

Generalist, and Financial Analyst. Excels in resolving employer challenges

with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line. Offers

advanced computer skills in MS Office Suite and other applications/systems.

PROFESSIONAL EXPERIENCE

NATIONAL SLEEP SOLUTIONS INC.

11/12 to Present

Assistant Director/HR Generalist

Manage the general office including purchase of office supplies, answering

incoming calls

Maintain electronic filing and record-keeping systems

Coordinate company displays at exhibitions

General administrative and marketing duties including sending e-marketing

campaigns and coordinating the distribution of large mail out

Manage office operations to ensure efficient office environment

Process fortnightly payroll using QuickBooks

Manage accounts receivable/payable and reconcile accounts

Manage relations with clients and suppliers

HALPERNS' STEAK AND SEAFOOD (Via Automation Personnel)

01/12 to 11/12

Finance and Human Resource Generalist

Key Member of Finance and Accounting Team during a major transition

Assisted management of Accounts Payable, Food and Non-Food, including

extensive use of Intuit Quickbooks. Average Daily AP of over $1 Million

Human Resource Support and Diversity Liaison for a Bi-Lingual Employee

Population

Redesigned and Translated Employee Handbook and Benefits Communications

Assisted in a major reorganization and restructuring of Finance and HR

Departments

INTERTEC MANAGEMENT, LLC

2005-2011

Chief Financial Analyst

Responsible for equity research and investment decisions for equity,

futures and

bonds

Formulated comprehensive industry and company investment reports and

execute investments on behalf of the company

Skilled presenter for executive briefings with ability to give top line

information and

also dive deeply into complex investment strategies as the

situation requires

MEXICO CITY, 2003-2005

Relocation due to promotion of Spouse.

CATERPILLAR, INC. - San Juan, Puerto Rico

2002-2003

Office Manager

Established new offices in San Juan P.R. which included overseeing

operational logistics.

Comprehensively resolved customer issues by providing problem-solving

support.

Exhibited sound discretion in resolving sensitive office situations while

maintaining

confidentiality.

Responsible for maintaining financial records and purchases of office

equipment and

materials.

RIMCO, INC. - San Juan, Puerto Rico

1998-2001

Operations Supervisor

Ensured that the facility's Key Performance Indicators (KPI) were

consistently met and exceeded.

Developed policies that significantly improved warehouse operating

procedures.

Established procedures that significantly increased cost effectiveness and

efficiency

while transporting products and supplies.

Negotiated freight rates with local carriers resulting lower costs to

company by more

than 15%.

SEA-LAND, INC. - San Juan, Puerto Rico

1997

Yard Supervisor

Instituted procedures that ensured 100% compliance to company policies and

safety

regulations.

Streamlined work schedules resulting in a 45% decrease in employee

overtime.

Fostered a teamwork/open-door environment conducive to positive dialogue

across

the organization resulting in increased staff morale and productivity.

DENNY'S RESTAURANTS - Bayamon, Puerto Rico

1995 - 1997

Human Resources Director

Facilitated in the implementation of a program to transform the traditional

Human Resources from an administrative roll to the roll of strategic

business partner.

Rewrote 10-year-old Employee Manual to cover issues including disciplinary

procedures, codes of conduct, FMLA policy and benefits information.

New policies were instrumental in maintaining a 100% win rate in

unemployment claims.

Directed HR functions including recruiting, hiring practices, benefits and

compensation.

Personal efforts were instrumental in achieving an employee retention rate

more than 87% in an industry known for a high turnover rate.

EDUCATION

INTERAMERICAN UNIVERSITY of PUERTO RICO

2006

MA, Labor Relations

INTERAMERICAN UNIVERSITY OF PUERTO RICO

1995

BA, Criminal Justice

Skills

Fluent in English, Spanish and Portuguese, conversant in French and Italian

Six Sigma Green Belt trained and project experience.

Highly proficient in HRMS, PeopleSoft, Intuit Quickbooks, MS Office (Word,

Excel, Outlook, Power Point), Crystal Reports, Adobe Photoshop, Adobe Page

Maker, Office Timesheets 2000, Paychex Payroll Software, EBS Online Payroll

Software, Filemaker Pro, Windows NT/2000/XP, MAC OS.

**References available upon request**

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