Director of Operations
Resume:
STEVEN A. McDONAGH
Troy, Ohio 45373 Mobile
E-Mail: *********@***.**.***
Summary of Qualifications:
High-energy upper management Operations Professional with over 17
years of experience in high volume companies specializing in Process
Improvement, Lean Methodologies, Statistical Cost Analysis and
Mentoring. Motivated, self-directed and goal oriented to meet and
exceed budget while engaging in daily decision making and multi person
supervision responsibility. Proficient in the use of Microsoft Office
and other software programs; intelligent, articulate communicator
skilled in public speaking with large and small group presentations;
professional image and demeanor with excellent interpersonal skills
and style.
Professional Experience
Remedi SeniorCare (2008-2013) / HealthCare Pharmacy (2005-2008): (Long Term
Care) Troy, OH / Covington, OH
Position: Director of Operations
2005-2013
Responsibilities: Report to the General Manager. Manage up to 150
direct and indirect reports. Responsible for Customer Care Team (call
center), Order Entry, Forms, Patient Accounts, Medical Packaging,
Automed, Delivery, Maintenance, Inventory and Quality. Duties include
all operational functions including budgets, expenses, yearly wage
increases, and KPI's. Manage and coordinate all Inventories and
Quality program.
Key Achievements:
o Implemented PIM process of Lean Management including overseeing the
5s program.
o Negotiated $200K savings through courier services in 2013 including
an additional delivery day.
o Successfully implemented and converted all facilities to the Paxit
(robotic medication packaging) system.
o Successfully moved entire Operation from Covington to Troy without
effecting service to customers.
o 25% improvement in on time departures.
o 15% reduction in labor costs.
o Negotiated $240K savings through courier services in 2010.
o Successfully opened satellite pharmacies in Michigan (2009) and
Virginia (2010).
o Implemented pre-pack systems to create efficiencies.
o Consulted with Baltimore office to make improvements in their
operation.
o Successfully changed workflow from the traditional pharmacy model
for better efficiency.
o Improved overall functionality of the pharmacy through mobility to
better adapt to change.
Starbrook Industries, Inc.: (Tier 2-3 Supplier of Blown Film Plastic for
General Motors, Ford & Chrysler) Covington, OH
Position: Operations Manager
1996 - 2005
Responsibilities: Report to the President. Manage up to 20 direct and
indirect reports. Responsible for staff supervision, scheduling,
purchasing, inventory, quality control, budgeting, and customer
service. Duties include creating work schedules, hiring employees,
establishing delivery system, shipping and receiving and quality
control. Manage daily supplier relationships by purchasing all raw
materials and production items to assure stability and adjust
inventory levels accordingly. Maintain restructured
manufacturing/quality control paper system from receiving raw material
to shipping final product through QS 9000 system. Reach and exceed
cost reduction goals by way of negotiation strategies and through
creative problem solving. Manage daily customer relationships by
quickly building genuine rapport and securing competitive contracts
based on customers needs. Maintain previous responsibilities as Sales
& Marketing Representative/Director of Commercial Products.
Key Achievements:
o Negotiated $215K savings in raw material costs and $9,530.55
savings in production items for 2003.
o Developing and negotiating with DuPont to take over $10 million
market share of skin film business.
o Developed and lead the implementation of QS 9000 system, registered
July 2001.
o Successfully completed all QS 9000 surveillance audits with zero
non-conformances.
o Employee turnover down 30%.
o 0% PPM's for the past three years.
o 20% improvement to 100% on-time deliveries for three years.
o 50% reduction of recoverable scrap over 5 years.
o 35% reduction in premium freight in 3 years with 0% for 2004.
Position: Sales & Marketing Representative/Director of Commercial
Products 1994 - 1996
Responsibilities: Established a potential customer based file that
included products, sizes, quantities, addresses and personal contacts
for introducing and implementing new sales line of Surlyn for
commercial skin film packaging. Developed and maintained a sales and
marketing strategy for the commercial sales program. Maintained an
active position on automotive sales team, responsible for increasing
product and equipment sales to the automotive industry.
Key Achievements:
o Affected increased sales of 25% with a net profit of 10% within one
year.
o Developed and negotiated three capital equipment sales in excess of
$900K.
o Developed relation with automotive companies to increase sales of
product.
o Generated 85% exposure to commercial film industry through
participation in Pack Expo Convention in Chicago.
Miller Bros. Excavating: (Complete Plat and Commercial Development) Tipp
City, OH
Position: Public Relations Specialist
1992 - 1994
Responsibilities: Responsible for coordinating all employee relations,
media relations and advertising. Organized and coordinated all special
events, created and published a corporate bi-monthly newsletter, acted
as a liaison between field employees and management and utilized
various media to enhance corporate image in the community.
Key Achievements:
o RESULTS: Company profits up 38%, employee absence and turnover
reduced 26%.
o Wrote and directed commercial for advertising campaign.
o Enhanced recognition program resulting in improved morale and
reduced turnover.
o Organized and coordinated corporate outings for executive, sales
and special events.
Education
The Ohio State University, 1992
B.A. in Public Relations, Minor: Business/Communications
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