Customer Service Manager
Resume:
HOWARD McMAHAN
Nixa, MO 65714
*.*********@*****.***
EDUCATION:
B.A. in Business Administration, 1986 - Texas A&M University @ Commerce, TX
Major: Operations Management
Other Coursework: 12 additional credit hours geared towards MBA
degree
Specialized Education:
. Certified in Production and Inventory Management (CPIM) - APICS
. Operations & Supply Chain : CRP, DRP, ERP, ISO, JIT, MRP, MRPII, TQM,
5S and Supply Chain Management
. Toyota's Supplier Support Center (TSSC): principles of Toyota
Production System (TPS)
NOTABLE ACHIEVEMENTS:
. Materials Management Achievements:
o In my first job, reduced inventory from $6.3 Million to $3.1
Million (a 49% Decrease) in the midst of a huge industry
downturn without affecting customer service.
o Developed a Distribution Network that included Customer Service
and supplied over 95% order fill in the midst of rapid growth
environment at Reese Products.
o Member of management team at Reese Products responsible for
internal annual sales growth of $25 to $90 Million while growing
operating margins from break-even to 14% in a 5-year period.
o Developed and led a Two-Level Sales & Operations Planning
routine (SIOP):
. SIOP (Level 1) established Sales Forecasts and resulting
Inventory and Production levels.
. SIOP (Level 2) brought Operational activities into
conformity with the Financial Budgets/Goals.
. Manufacturing Systems Achievements:
o DATA3: In my first job, laid groundwork for the company to
become certified as a Class A MRPII user.
o QAD MFG/PRO ERP: multi-site implementation of an automotive
aftermarket supplier that shortened the supply chain and
improved customer delivery.
o SYTELINE ERP (Infor Software Solutions): multi-site
implementation (sites in U.S. and Mexico) making use of the
application's configure-to-order capability to reduce the order-
to-invoice cycle time.
o DEMAND SOLUTIONS (Demand Planning & Supply Chain Software):
. DSRP: developed and implemented a unique, ERP-like
application using the DSRP Requirements Planning product.
. DSW: used this Forecasting Management tool to establish a
demand management discipline at a fast-paced, inventory-
turn sensitive company then transferred that knowledge and
experience to Kaydon where I introduced applicable concepts
and solutions to this mixed mode company (make-to-stock,
make-to-order and engineer-to-order).
. Sales & Operations Achievements:
o Developed, designed and maintained two major S&OP
Implementations
o Have a working knowledge of both Demand Planning and Supply
Planning methods and understand their interaction.
o As the Director of Materials & Distribution, I chaired monthly
S&OP Meetings that brought Sales Plans, Operations Plans and
Inventory Plans into balance. This balanced plan was used to
develop Financial Forecasts and Budgets.
. IT/Systems Achievements:
o Proficient in Microsoft Office Suite: Microsoft Word, Excel and
Access.
o Microsoft Visual Basic and Visual Basic .NET Programming: used
my expertise in this programming language along with my hands-on
knowledge of business planning principles to create a closed-
loop Sales & Operations Management solution.
o Worked closely with IT Department serving as a systems analyst
while at the same time providing technical direction and
definition.
o Because of my knowledge of database schema structure, I taught
myself Microsoft T-SQL and developed several SQL Scripts to
assist in the development of a data warehouse. Also learned to
use SSIS packages to update the data warehouse.
WORK EXPERIENCE
Manufacturing Systems Manager
Kaydon Bearings Division of Kaydon Corporation - Muskegon, MI
A Manufacturer of High Precision Industrial Bearings used for Defense, Semi-
Conductor, Medical, Heavy Equipment and Wind Energy
June 2002 - November 2011
. Direct ERP Implementation activities.
. Provide Materials, Distribution, and Sales & Operations Management
direction and training to 6 Plants in South Carolina (3), Monterrey,
Mexico (2) and Muskegon, MI (1).
. Implement centralized Order Entry/Customer Service System for the 6
plants.
Materials Management & Distribution Consultant (self-employed)
Material Requirements Planning Solutions (MRPS)
Jan 2001 - June 2002
. Self-employed business providing proven techniques for continuous
improvement program to client.
. Provided Materials, Distribution, and Operations Management direction
and mentoring to client.
. Worked closely with the Six Sigma team at this well known global
client.
Corporate Materials & Distribution Manager
Mascotech, Inc. - Taylor, MI
A Diversified Industrial Products Corporation
May 1999 - Jan 2001
. Corporate Manager reporting to the Corporate Vice-President.
. Change Agent for implementing ERP Systems at subsidiaries.
. Provided Materials, Distribution, and Operations Management direction
and mentoring to subsidiaries.
. Promoted to this position because of my successful track record at the
subsidiary level.
Director of Materials and Distribution
Reese Products (a Division of Mascotech, Inc.) - Elkhart, IN
Manufacturer of Hitching Systems and Towing Accessories
December 1990 - January 1999
. Responsible for entire Supply Chain and 150+ employees.
. Responsible for Purchasing, Manufacturing Control, Multi-Site
Distribution and Customer Service.
. Direct reports included Purchasing Manager, Distribution Manager,
Production Control Manager and Inventory Control Manager.
. Internal sales growth for the 5 year period from 1993 through 1996 was
360% ($25 Million to $90 Million).
. Operating Margins grew from breakeven to 14% in same time frame.
. Project Executive overseeing upgrade of Reese's ERP systems to QAD's
MFG/PRO.
. ERP project included U.S. and Canadian Operations including
International Multi-Site DRP.
. Team Leader that moved factory from large batch production to Lean
Manufacturing using the Toyota Production System (TPS).
. Received extensive training from Toyota's Supplier Support Center
(TSSC).
. Developed a Distribution Network that included Customer Service and
supplied over 95% order fill in the midst of rapid growth environment.
. Six Regional Warehouses in the U.S. and Canada, utilizing over 350,000
sq. ft. of warehouse space.
. Developed and managed a "Two-Level" Sales, Inventory & Operations
Planning routine (SIOP).
. SIOP (Level 1) established Sales Forecasts and resulting Inventory and
Production levels.
. SIOP (Level 2) brought Operational activities into conformity with the
Financial Budgets/Goals.
Materials Manager
Walker-McDonald Mfg. Company (a Division of Mascotech, Inc.) - Greenville,
TX
Manufacturer of Mining and Oilfield Rock Bits
April 1974 - December 1990
. Hands-on experience from the ground floor that launched me into the
Materials profession.
. Project Leader for Data3 computer system that moved the company from
manual cardex based inventory control system in 1980 to recognition as
MRP Class A User in 1983.
. Reduced inventory from $6.3 Million to $3.1 Million (49% Decrease) in
1983-84 (in the midst of the Energy Industry's huge downturn) without
affecting customer service.
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