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Customer Service Manager

Location:
Nixa, MO, 65714
Posted:
January 11, 2014

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Resume:

HOWARD McMAHAN

*** * ****** *** **.

Nixa, MO 65714

231-***-****

acb3nv@r.postjobfree.com

EDUCATION:

B.A. in Business Administration, 1986 - Texas A&M University @ Commerce, TX

Major: Operations Management

Other Coursework: 12 additional credit hours geared towards MBA

degree

Specialized Education:

. Certified in Production and Inventory Management (CPIM) - APICS

. Operations & Supply Chain : CRP, DRP, ERP, ISO, JIT, MRP, MRPII, TQM,

5S and Supply Chain Management

. Toyota's Supplier Support Center (TSSC): principles of Toyota

Production System (TPS)

NOTABLE ACHIEVEMENTS:

. Materials Management Achievements:

o In my first job, reduced inventory from $6.3 Million to $3.1

Million (a 49% Decrease) in the midst of a huge industry

downturn without affecting customer service.

o Developed a Distribution Network that included Customer Service

and supplied over 95% order fill in the midst of rapid growth

environment at Reese Products.

o Member of management team at Reese Products responsible for

internal annual sales growth of $25 to $90 Million while growing

operating margins from break-even to 14% in a 5-year period.

o Developed and led a Two-Level Sales & Operations Planning

routine (SIOP):

. SIOP (Level 1) established Sales Forecasts and resulting

Inventory and Production levels.

. SIOP (Level 2) brought Operational activities into

conformity with the Financial Budgets/Goals.

. Manufacturing Systems Achievements:

o DATA3: In my first job, laid groundwork for the company to

become certified as a Class A MRPII user.

o QAD MFG/PRO ERP: multi-site implementation of an automotive

aftermarket supplier that shortened the supply chain and

improved customer delivery.

o SYTELINE ERP (Infor Software Solutions): multi-site

implementation (sites in U.S. and Mexico) making use of the

application's configure-to-order capability to reduce the order-

to-invoice cycle time.

o DEMAND SOLUTIONS (Demand Planning & Supply Chain Software):

. DSRP: developed and implemented a unique, ERP-like

application using the DSRP Requirements Planning product.

. DSW: used this Forecasting Management tool to establish a

demand management discipline at a fast-paced, inventory-

turn sensitive company then transferred that knowledge and

experience to Kaydon where I introduced applicable concepts

and solutions to this mixed mode company (make-to-stock,

make-to-order and engineer-to-order).

. Sales & Operations Achievements:

o Developed, designed and maintained two major S&OP

Implementations

o Have a working knowledge of both Demand Planning and Supply

Planning methods and understand their interaction.

o As the Director of Materials & Distribution, I chaired monthly

S&OP Meetings that brought Sales Plans, Operations Plans and

Inventory Plans into balance. This balanced plan was used to

develop Financial Forecasts and Budgets.

. IT/Systems Achievements:

o Proficient in Microsoft Office Suite: Microsoft Word, Excel and

Access.

o Microsoft Visual Basic and Visual Basic .NET Programming: used

my expertise in this programming language along with my hands-on

knowledge of business planning principles to create a closed-

loop Sales & Operations Management solution.

o Worked closely with IT Department serving as a systems analyst

while at the same time providing technical direction and

definition.

o Because of my knowledge of database schema structure, I taught

myself Microsoft T-SQL and developed several SQL Scripts to

assist in the development of a data warehouse. Also learned to

use SSIS packages to update the data warehouse.

WORK EXPERIENCE

Manufacturing Systems Manager

Kaydon Bearings Division of Kaydon Corporation - Muskegon, MI

A Manufacturer of High Precision Industrial Bearings used for Defense, Semi-

Conductor, Medical, Heavy Equipment and Wind Energy

June 2002 - November 2011

. Direct ERP Implementation activities.

. Provide Materials, Distribution, and Sales & Operations Management

direction and training to 6 Plants in South Carolina (3), Monterrey,

Mexico (2) and Muskegon, MI (1).

. Implement centralized Order Entry/Customer Service System for the 6

plants.

Materials Management & Distribution Consultant (self-employed)

Material Requirements Planning Solutions (MRPS)

Jan 2001 - June 2002

. Self-employed business providing proven techniques for continuous

improvement program to client.

. Provided Materials, Distribution, and Operations Management direction

and mentoring to client.

. Worked closely with the Six Sigma team at this well known global

client.

Corporate Materials & Distribution Manager

Mascotech, Inc. - Taylor, MI

A Diversified Industrial Products Corporation

May 1999 - Jan 2001

. Corporate Manager reporting to the Corporate Vice-President.

. Change Agent for implementing ERP Systems at subsidiaries.

. Provided Materials, Distribution, and Operations Management direction

and mentoring to subsidiaries.

. Promoted to this position because of my successful track record at the

subsidiary level.

Director of Materials and Distribution

Reese Products (a Division of Mascotech, Inc.) - Elkhart, IN

Manufacturer of Hitching Systems and Towing Accessories

December 1990 - January 1999

. Responsible for entire Supply Chain and 150+ employees.

. Responsible for Purchasing, Manufacturing Control, Multi-Site

Distribution and Customer Service.

. Direct reports included Purchasing Manager, Distribution Manager,

Production Control Manager and Inventory Control Manager.

. Internal sales growth for the 5 year period from 1993 through 1996 was

360% ($25 Million to $90 Million).

. Operating Margins grew from breakeven to 14% in same time frame.

. Project Executive overseeing upgrade of Reese's ERP systems to QAD's

MFG/PRO.

. ERP project included U.S. and Canadian Operations including

International Multi-Site DRP.

. Team Leader that moved factory from large batch production to Lean

Manufacturing using the Toyota Production System (TPS).

. Received extensive training from Toyota's Supplier Support Center

(TSSC).

. Developed a Distribution Network that included Customer Service and

supplied over 95% order fill in the midst of rapid growth environment.

. Six Regional Warehouses in the U.S. and Canada, utilizing over 350,000

sq. ft. of warehouse space.

. Developed and managed a "Two-Level" Sales, Inventory & Operations

Planning routine (SIOP).

. SIOP (Level 1) established Sales Forecasts and resulting Inventory and

Production levels.

. SIOP (Level 2) brought Operational activities into conformity with the

Financial Budgets/Goals.

Materials Manager

Walker-McDonald Mfg. Company (a Division of Mascotech, Inc.) - Greenville,

TX

Manufacturer of Mining and Oilfield Rock Bits

April 1974 - December 1990

. Hands-on experience from the ground floor that launched me into the

Materials profession.

. Project Leader for Data3 computer system that moved the company from

manual cardex based inventory control system in 1980 to recognition as

MRP Class A User in 1983.

. Reduced inventory from $6.3 Million to $3.1 Million (49% Decrease) in

1983-84 (in the midst of the Energy Industry's huge downturn) without

affecting customer service.



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