Sales Customer Service

Douglas Forrer

**** *** ***** . *****, ** ***** . 740-***-**** . **********@*****.***

Results-focused leader eager to offer dynamic corporate management,

finance, sales, strategic analysis, team building, and client relations

talents toward maximizing your company's success within a growth-oriented

role.

Profile of Qualifications

Operations management . Sales / Marketing . Corporate Management .

Budgeting . General Accounting . Client Relations

Project Management . Product Development / Testing . New Business

Development . Regulatory Compliance . Liaison Affairs

. Top performer who makes decisions to reflect positively on operational

well-being in alignment with vision, value, and goals, and demonstrates

skill in developing and implementing profitable processes and programs to

achieve objectives.

. Integral leader who excels at analyzing customer needs, identifying

lucrative growth opportunities, defining core strategies for capturing

new business, and attaining solid company leveraging in multiple highly

competitive markets.

. Excellent communicator who seamlessly interfaces among senior-level

executives, business peers, and customers.

. Out-of-the-box thinker who showcases up-to-date knowledge of industry

trends and technical requirements, including leading special projects

from planning and development through to launch and delivery to maximize

use of resources.

Career Highlights

. Successfully surpassed sales goals during 1st year of employment at

Western & Financial Group, including completing comprehensive company and

State of Ohio training and licensing while assisting agents in closing

investment solutions.

. Increased sales from $3 million to $7.7 million for Pac-Tec, Inc. and

received 4 patents for top highway safety products.

. Recognized as "Highway Safety Industry Representative" for NTPEP National

Testing Program, ASTM Committee for Reflective Pavement Markers, and

ATSSA to AASHTO Industrial Testing Committee, along with achieving

"Distinguished Service Recognition" in 2008 and obtaining bank financing

for key business expansions in 1984, 1992, 2002, and 2004.

. Drove operational growth by effectively increasing the Department of

Transportation approvals from 4 to 26 states.

. Resourcefully increased production efficiency 10% in 1992 for I.T.L.

Industries, Inc. and reduced scrap by 25% in 1989.

Professional Synopsis

Team Lead - Customer Service, Convey Health Solutions, Gahanna, OH 2012 -

2013

. Utilize broad scope of industry knowledge toward directing a top-

performing team of 10 agents in servicing Cigna Health and Prescription

plans, including coordinating staff goals and objectives to develop

profit-generating results.

Licensed Sales Representative, Western & Financial Group, Newark, OH

2009 - 2012

. Maximized bottom-line performance via sales of life insurance, fixed and

variable annuities, critical illness, accident plans, long-term care,

health insurance, and mutual funds, including building solid client

relations to boost success.

President, Pac-Tec, Inc., Heath, OH 1984 - 2008

. Applied strong leadership talents and dynamic business acumen toward

directing comprehensive manufacturing, marketing, sales, and new product

development for fast-paced highway safety and prescription packaging

divisions.

Plant Administrator / Controller, I.T.L. Industries, Inc., Heath, OH

1976 - 1984

. Played a vital role in handling all financial and administrative

operations, including performing general and cost accounting, as well as

negotiating labor contracts and purchase agreements and handling

manufacturing and quality.

Education, Professional Development & Affiliations

Executive MBA Ohio University

Bachelor of Science in Business Administration Bowling Green State

University

State of Ohio Licenses - Life Insurance . Variable Annuities . Accident &

Health

Series 7 FINRA License . Series 66 License . ASTM Product Specification

Writing

New Product Planning, Development & Marketing . Certificate of Credit

Analysis

Member, ATSSA . Member, NTPEP . Member, AASHTO

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