Customer Service Manager

REED A. PANASITI

** **** **** **** ? Amherst, NH 03031

Home: 603-***-**** ? Cell: 603-***-**** ? E-mail: ******@*******.***

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. FACILITIES MANAGER ? ENTREPNEUR ? BOARD OF SELECTMAN

? NAVAL OFFICER

CONTRACT NEGOTIATIONS ? WORKFORCE PLANNING ? REGULATORY COMPLIANCE

Hands-on leader and former Board of Selectman for the town of Amherst,

noted for strong leadership skills and understanding complex mechanical

systems

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Municipal Management- former Board of Selectman serving on the Conservation

Commission, Recreation Committee and EPA Stormwater II Committee; reviewed

and approved high-value contracts, directed multiple town meetings and

assisted in the selection and appointment of committee members

Finance & Budgeting- effectively administered an annual budget of $11.5M;

prepared annual budgets and ensured compliance with financial policies and

controls; ensured integrity of all financial results

Successful Entrepreneur- oversaw all business operations, determined long

and short term strategic plans, reviewed and approved acquisition of assets

and analyzed implications of financial risks

Articulate, Diplomatic and Influential Communicator- experienced public

speaker known for ability to concisely present details of complex technical

topics; deliver outstanding customer service

Coalition and Team Building- skilled in bringing disparate groups together

to reach consensus, negotiate and define goals, collaborate on joint

interests and produce measurable results

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PROFESSIONAL EXPERIENCE

Building and Grounds Supervisor

Hillsborough County Department of Corrections

. Business Leadership: Oversee and manage a 150,000 sq ft facility;

supervise, train and mentor several hundred inmate workers and employees

. Budgeting: Direct all aspects of $1.5M annual budget preparation;

analyze and review budget and expenses; assure timely delivery of all

monthly reports and funding requests

. Cost Savings: Instrumental in reducing energy costs and saving hundreds

of thousands of dollars through procurement of energy efficient equipment

including condensing natural gas boilers, chiller water systems and hot

water boilers; held meetings with county and state reps to convey both

the savings and importance of these purchases

. Project Management: Manage housing unit modernization including: grounds

maintenance, parking lot design, road repair, installation of 300 new

plumbing fixtures to inmate cells and coordination of laundry services

for 600+ inmates

Member, Board of Selectman

Town of Amherst, New Hampshire

. Elected Officer: Tasked with overseeing and managing the towns financial,

departmental and community affairs; selected to serve on numerous energy-

related committees

. Process Improvement: Regularly met with department heads and town

employees to discuss, solve and implement effective courses of action for

betterment of town

REED A. PANASITI ******@*******.*** page 2

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. Economic Development & Planning: Coordinated and presented annual

budgets; supported strong public and private partnerships toward

diversified growth and prosperity; developed financial vehicles for

public improvements

. Regulatory Affairs: Developed and managed relationships; advocated for

municipal affairs with state regulatory agencies, local business

executives and other Selectmen; Member of Board of Assessors responsible

for granting or denying abatements

Co-Owner & Operator

Homestead Grocery & Deli

. Operations Management: Conceived of, designed and remodeled a 2,500 sq ft

convenience store and delicatessen; negotiated all vendor contracts to

ensure best possible pricing; organized and maintained product inventory

. Staff Management: Hired, trained and motivated 15 staff members to

strengthen team dynamic and deliver highest quality customer service

. Human Resource Management: Maintained all employee personnel records

according to state and federal guidelines; managed staff schedules

. Marketing: Extensively researched market to determine competitiveness of

products and pricing; increased sales and company profile through

community partnerships and a customer-centered philosophy

. Increased Profitability: Boosted income through creative product

displays and efficient organizational methods; devised creative cost

cutting methods while maintaining inventory levels

Facility Manager

Teradyne Connections Systems

. Project Management: Oversaw construction of $200M manufacturing building;

participated in regular meetings to determine project status, forecast

deadlines and review budgets; organized and managed project engineers,

architects and construction teams to ensure compliance with

organizational guidelines

. Contract Negotiations: Negotiated long and short term maintenance

contracts with various outside vendors; obtained quotes from contractors

for building construction projects

. Fiscal Budgets: Prepared annual budgets in excess of $16M for military

and civilian organizations; submitted monthly budget reports to senior

military and civilian directors

. Supervising Leadership: Directed and monitored activities of 120+

contractors from maintenance, manufacturing and military organizations

. Member, Building Safety Team: Reduced injuries through the establishment

of procedures that encouraged proactive reporting and action on potential

hazards; conducted regular visual and physical assessments according to

safety plan

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MILITARY EXPERIENCE & AWARDS

Naval Officer, Operations and Administration

United States Navy

Retired

Navy Commendation Medal Recipient: For successful coordination of American

and British operations

Navy Unit Commendation Recipient: For relief efforts off the coast of

Africa

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EDUCATION

M.A. Human Resources Management- Pepperdine University- Los Angeles, CA

B.S. Health and Physical Education- Lea College- Albert Lea, MN

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