Customer Service Information Technology

Marcos A. Velazquez

*** ****** **** ** *** *** 850-***-****

Orlando, Florida 32825 acb3gu@r.postjobfree.com

OBJECTIVE

Information Technology Specialist

EDUCATION

• Bachelor of Science Degree in Information Technology –

University of Central Florida - Orlando, FL, 2013

Overall GPA: 3.0, Information Technology Core Courses GPA: 3.52

RELATED COURSEWORK

• Networking/Internet: OSI Model, Port Forwarding, Ethernet devices and topologies, TCP/IP,

Wireless IEEE standards and access points, Subnetting, Static and DHCP configurations, Internet

Explorer troubleshooting, Routing Protocols, ACL

• Programming: Java, C, HTML5, CSS, MySQL

• Software: VMware, Microsoft Office: Word, PowerPoint, Excel, Visio

• Operating System: Windows (XP, 7, 8), Linux(Red Hat Enterprise, Fedora)

CERTIFICATIONS AND AWARDS

• CompTIA Network+

• Dean’s List

PROJECTS

Installed and Configured Linux Servers (10/23/2013-Present) –

• VMware Player installed and configured a Fedora, Ubuntu, and Red Hat Enterprise Linux server.

• Basic command line knowledge such as navigating the file system.

Helped Build LAN (11/5/2012-11/6/2012) –

• Bridged ISP modem to personal router.

• Ran CAT5 cabling throughout house and used crimp tool to attach connectors.

• Configured network-attached storage device (NAS) to network.

UCF Externship (3/6/2012) –

• Experienced day to day responsibilities for the IT personal at Campus Crusade for Christ, while

being mentored about their technologies.

• Great exposure on network architecture and specific concepts about wireless networks.

EXPIERENCES

Siemens: Windows 7 Migration Team (4/5/2013-Present) –

• Part of a large scale migration of end user’s computers as a support technician.

• Position is very team oriented with communication and attention to detail essential to perform day

to day activities.

• Backed up user’s data, reimaged machines with the new OS and applications, and executed data

restoration.

• Also provided customer service to clients and customers via phone or in person assessing their

needs, providing information or assistance, resolving their problems, or satisfying their

expectations. Committing to providing quality products and service a must.

• Troubleshooting (problem solving) issues related to hardware (HP, Dell), software (Lotus Notes,

Outlook, SAP, Microsoft Office Products, etc and networking..

• Use of active directory for checking or placing specific user’s to correct license software.

References available on request

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