Front Desk Supervisor
Resume:
Michael Mitchell
Apt *
Chicago IL, 60625
acb3fg@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Hyatt Regency Chicago 08/10-06/13
Rooms: 2019
Night Audit 8/10-2/11
As a member of the night audit team I worked closely with a small team of four people to
ensure hotel operations ran efficiently during the overnight shift period. Some of my
responsibilities included checking in guests for their stay, running the nightly hotel audit,
fielding guest concerns and security issues as well as making sure the first shift is
prepared for a successful morning.
Front Desk Associate 2/11-8/11
As a member of the Front Desk team I was responsible for providing quick and efficient
service to our guests during their check in and checking out experience at the largest hotel
in Chicago. On an average day my main tasks were assisting guests with their check in
and checkout experience and handling guest concerns for up to 3000 guests per day.
Control Supervisor 8/11-3/12
As the Control Supervisor I managed and maintained the hotel’s inventory, fielded guest
phone calls, and assisted the Front Office Managers with various tasks and projects. The
Control Supervisor fields all Front Desk related calls which can be related to billing
issues, upset guests, reservation requests and well as general information calls. The
largest aspect of this position was managing the hotels inventory to ensure the
Housekeeping staff is successful.
West Tower Airline Supervisor/ Senior Front Desk Associate 3/12-6/13
As West Tower Airline Supervisor I was responsible for operating the West Tower front
desk. My responsibilities as an Airline Agent included making sure all airline guests
rooms were ready, keys made and sign in sheets available. I was also responsible for
managing their inventory and communicating that with my on duty managers. West
Tower agent you are responsible for handling all guest concerns. When I was not at West
Tower I would continue my responsibilities as a Front Desk Agent, as a Senior Agent I
took the intuitive to assist in the training of new agents.
Hollywood Video 07/08-06/10
Manager on Duty
I took I higher level of Responsibility when I took the position of Manger on Duty
at this high volume store. I am at the highest position of (MOD), placing me right under
the Manager. Having that seniority places I higher level of expectations and
responsibilities on me. I have to oversee employees working with me and make sure they
accomplish the tasks that are assigned to them, while also continuing to handle my own
set of responsibilities.
Movie Gallery /Pizza Hut 10/07/ 07/08
Manager on Duty/Prep supervisor
I was working two jobs while maintaining a very high level of professionalism. I
worked upwards of 55 hrs/per week. At Movie Gallery I quickly excelled from customer
service associate to Manager on duty. In a matter of a few months I was their top sales
associate in the E-4 linguistics, awarding me the employee of the month status every
other month thereafter. In becoming a Manager on duty I learned the necessary skills of
running I store properly, including such tasks as opening and closing the store, counting
down cash drawers, and making bank deposits. Working at Pizza Hut I was quickly
promoted from cook to Prep Supervisor. That new position entailed me opening the store
every morning and getting every position set up for opening as well as reporting gross
numbers from the previous day’s business to Finance. I was the first to arrive and the last
to leave, and every upper management new that I was the person to ask if the needed
something of importance done fast and correctly.
Hardees 06-07 / 10-07
I ran the drive-through and front-line. I have also been trained in back-line When my shift
leader was occupied, I would deal with customer satisfaction, assign breaks to employees
on shift, give out checks and give interviews.
Target 11-04 / 01-05
Seasonal Hire Part time
My duties included the following; Cashiering, running the lot’s, keeping cart racks full,
stocking frontline, and Zoning when I closed.
L&R Construction 12-03 / 09-04
Labor
My duties included hanging dry wall, screwing down sheets, running corner bead,
stomping ceilings, finishing, and overall just general Laborer.
EDUCATION
Johnston City High School Graduated 2004
John A. Logan College 2005 - 2008
Major: Psychology
Minor: Creative Writing
Roosevelt University: 2009 – 2011
Major: Hospitality and Tourism Management
Maintained average of 3.5 on a 4.0 scale
Special Interests: I was a part of the Student Government Association, as a Senator
representing Professional Studies. I was also a part of the Hospitality Student
Association.
I served on a committee of peers that were selected to pick the schools winners of the
Leadership Awards. I sit on the SAFAC committee board, which delegates the funding of
all Student Organizations.
Special Skills: I have completed several Leadership Summits and Workshops. Proficient
in Microsoft Office, and a strong understanding of online research.
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