Project Management

GBENGA O. BABALOLA

U.S. Citizen

Phone: 240-***-****

Email: acb3cx@r.postjobfree.com

SUMMARY

Offering more than 10 years of extensive experience in; project management,

business development, change management, systems testing, communications

strategy, marketing, advertising, training and facilitation. Possess strong

research, reporting, and process evaluation skills. Outstanding

communicator (verbal and written) and team leader, with a proven success

rate in streamlining workflow processes and helping users adopt to new

system changes and business processes, including private, government and

military sectors. Possess thorough experience in developing training

materials and courseware, branding and advertising materials.

SKILLS

. Proficient with Microsoft Windows Professional Office, Power-Builder

specialized systems, FACETS, CMS/MAA eligibility and compliancy.

. Extensive experience utilizing PeopleSoft applications, for leading

the development of process-focused, role-based training developing

both Instructor Led and Web-based training courses

. ADKAR Model expert in Organizational Change Management

CERTIFICATIONS/PROFESSIONAL SKILLS

Project Management Institute (Member).

Project Management Professional (Course completed)

PMI Marketing Focus Group Healthcare & Marketing (Member)

US Dept. of Veterans Affairs Security Clearance

EDUCATION

University of MD, College Park, MD - B.S Economics and Government &

Politics

PROFESSIONAL PROGRESSION

Change Manager - Hudson / Baltimore Gas & Electric (BGE)

(October 2012 to Present)

. Sole Change Manager and communications consultant, who established and

wrote the Change Management Plan for the new BGE Mobile Web Technology

Project (Phase 1&2); building an optimized mobile website version of the

BGE official website

. Sole Change manager on the BGE iFactor Outage Map project concurrently

conducting change activities and integrating the newly built map into the

Mobile project

. As the sole change manager, consistently collaborate with BGE corporate

communications to maintain and execute the internal communications plan

for the multi-faceted project, revising as needed according to changing

conditions and requirements

. Assessed and identified key stakeholders impacted by the change, and

served as a liaison to communicate changes to executive sponsors,

business sponsors, project team and multiple departments

. Develop needs and change readiness assessments and prepared key

departments for the acceptance of pending changes, including but not

limited to Customer Operations, Governmental Affairs, Corporate

Communications and IT

. Maintain and manage the schedule for multiple recurring communications,

meetings and publications

. Create and deliver multiple written communications and presentations on a

routine basis

. Prepare and execute training materials including FAQs, Talking Points,

screenshots, multimedia and Guidelines for the Mobile Web functionality

. Produce the Change DEMO and conduct all live presentations to key

stakeholder groups impacted by the change for Mobile Web

. Produce and execute Change Readiness Surveys for internal key

stakeholders

. Consistently participate in internal System Testing, Quality Analysis and

Customer Usability Testing

BGE Secondary Projects:

. Conducted change analysis on the newly revised BGE.com website rebranding

project.

. Assisted with the BGE intranet migration under the new parent company,

Exelon guidelines

. Served as the change and communications manager for the CIFMS online

forms development and migration project. Conducted research analysis and

change impact analysis for the project

. Conducted change analysis on the IT migrating SP stack project

. Conducted the Social Media Workshop, Change Analysis and rebuilding of

the Social Media initiatives, training and strategic plan

Change Management Consultant - Eagle Age Consulting

(March 2011 to October 2012)

. Established and wrote the Organizational Change Management (OCM) Plan,

Strategic Communications Plan, and Tactical Plan for the Department of

Defense and State Department Projects.

. Serve as Change Management and Communications Analyst for the Program

Management Office (PMO), conducting stakeholder analysis and impact

assessments.

. Execute the marketing schemes and strategic communications for the PMO,

targeting specific client demographics, while assessing the stakeholders

impacted by the change.

. Initiated and developing the internal clientele database for company-wide

communications

. Established various internal and external communications strategies to

foster employee building, assess risks, variables and readiness for

change.

. Develop business, advertising, branding initiatives and experiential

marketing strategies

. In charge of the strategic team developing company brand image, logos,

and multimedia content

. Conceptualize and plan event concepts such as; wine tasting, speed

dating, sporting events, beauty pageants, cultural events, academic

'meets', holiday affairs and music concerts for clients

. Responsible for creating visibility for clients and sponsors brands

through web presence, newsletters, blogs and social media outlets

. Responsible for providing insight to the company in conceptualizing,

developing and maintaining project lifecycles internally and for external

clients

Change Mgmt. & Training Senior Consultant - Morgan Franklin Corp./U.S

Veterans Affairs

(Aug 2010 to Feb 2011) - U.S. Veterans Affairs Security Clearance Active

. Established and wrote the Organizational and Change Management (OCM)

Plan, Strategic Communications Plan, and Tactical Plan for the U.S.

Veterans Affairs Enterprise Acquisitions Systems (EAS) Program.

. Served as Change Management Analyst for the Program Management Office

(PMO), confirming business process designs, interface and assessing

changes to existing roles and responsibilities of affected end users.

. Developed duty and role catalogs and mapped users and stakeholders to

various appropriate roles.

. Ability to prepare project messages in terms acceptable to varying levels

of stakeholder awareness, understanding, and acceptance, while conducting

audience analysis and training needs assessments.

. Prepare instructional design blueprint documentation and participated in

the project's design, configuration, eligibility and enrollment, training

and testing activities.

. Responsible for updating and tracking the VA Public and Congressional

Affairs websites, and contributing to web content.

. Contributed to the PMO stand up in a large federal agency to manage a

system implementation in the acquisition domain, which required

significant outreach and stakeholder engagement efforts.

. Perform concept and task analyses while displaying strong knowledge and

application of instructional design practices and techniques. Developed

and maintained strong working relations with agency executives,

communication coordinators and external stakeholders.

. Responsible for the development of courseware and course delivery for all

client stakeholders; addressing areas of business process gap and fit and

impact analysis, change readiness and risk assessment/management.

. Developed and implemented key stakeholder engagement strategies,

change strategies and implementation master plans, and project

communications including core messages, factsheets, newsletters, and

Web articles.

. Supported efforts to facilitate deployment of strategic change

initiatives and coordinated dissemination of communications in

conjunction with PMO; provided change management learning and

development support.

. Developed governance and marketing strategies to facilitate change

acceptance within the client organization.

Senior Change & Communications Analyst - Armed Forces Services Corporation

/ DOD

(Feb 2009 to Aug 2010)

As a Change Management Consultant:

. Established and wrote the Project Management Plan and scope for the U.S.

Army Daily Living Assistant Training & Compensation Pilot Program.

. Developed a Change Management Plan and strategy aimed at understanding

and managing change related to the Training and Compensation Pilot

Program.

. Developed a transition strategy and plan as a result of staff impacts;

communicated change via print, verbal and online communication.

. Served as a facilitator for conferences, including the M&RA Wounded

Warriors Conference, Transition Assistance Program, Mass Density

Conference and DoD Military Policy Conference, amongst others in order to

communicate change.

. Participated, recommended and supervised the change process of the

initial program to a broadened program version, appropriately titled the

wounded warrior caregiver compensation program.

. Led the project team in the development of the core Strategic

Communications plan.

As a Senior Analyst:

. Led the project development effort for the U.S. Army Wounded Warrior

Spouse Compensation Program, performing analytical and assessment

functions as related to key project components.

. Developed a compensation program for wounded warrior primary caregivers

to include, training and certification of the caregivers in Activities of

Daily Living (ADL).

. Facilitated in-depth research, development and analysis of all modules

related to the program.

. Facilitated team-building activities for the team, provided lessons on

time management, statistical analysis, writing, presentation, oral

communication, and problem solving.

. Coordinated business development and evaluation of projects including,

assisting in the development of metric to assess effectiveness of the

Pilot and the overall Project upon full implementation.

. Created synergy for the projects including, writing progress and final

reports, developing client presentations, and participating in oral

communications with all interested parties and stakeholders. Served as a

Senior Analyst supporting Department of Defense clients (Manpower &

Reserve Affairs, OSD, US Army) with curriculum development, facilitation,

change management, event planning, research analysis and strategic

communications.

Provider Operations Manager - HSCSN, Washington DC

(August 2006 to May 2008)

. Ensured providers' compliancy to standard clinical guidelines, criteria

and policies; including the National Provider Identifier (NPI) compliancy,

enrollment and eligibility project for Center for Medicare and Medicaid

Services (CMS), Department of Health Medial Assistance Administration

(MAA), and Guidelines for Health Insurance Portability and Accountability

Act (HIPAA).

. Conducted Provider Satisfactions Surveys, Analytical Surveys and Change

Implementation within the company and reconciling it against the DC

Medicaid Administration, CMS and Department of Health Regulations, Member

and Enrollee Case Survey and managements; defining and interpreting

quality of care metrics, creating summary reports and providing

accountability to the CMS, Federal Health Agencies and other regulators

for the Managed Care Organization's Network.

. Managerial oversight of the Health Services for Children with Special

Needs Incorporated (HSCSN) Provider Operations Department; providing

training and education to the Health Care Providers entire network,

developing business strategy, facilitating change management, engaging

stakeholders and leaders within the organization in implementation

disciplines and communication best practices.

. Providing on-site training, system redesigning, facility auditing,

medical record reviews, development of standardized methods and

procedures, creating Health Provider Forums and planning conferences.

. Maintained the Health Care Providers network database, development of the

new Provider Portal Database, housing demographic data, profile data and

credentialing files for health providers.

. Assisted internal and external stakeholders in posting agency-specific

information on agency sites and providing links to provider-user portals.

. Served as a liaison between HSCSN and the affiliated HSC Pediatric

Center, formerly known as The Hospital for Sick Children; Health Care

Providers, DC Medicaid Administration, Department of Health, Commercial

Managed Care Organizations and other major stakeholders and leaders.

. Wrote and compiled articles, including the design and editing of the

Quarterly Provider Network Newsletter for the company.

. Processed Provider contracts, Single Case Agreements and Fee Negotiation

for Services with Health Providers to provide services for the company's

enrollee network. This includes determining the criteria, qualification

and availability of the provider to conduct the services.

. Recruited new specialized Healthcare Providers to help build the HSCSN

network for DC Medicaid eligible pediatric enrollees.

. Maintained oversight of all Corrective Action Plans (CAP) and Quality

Strategy Outcome Plan (QSOP) as required upon request by the State

Regulatory Body.

Development & Analytical, Senior Specialist - Ceridian / MilitaryOneSource.

Arlington, V.A.

(January 2006 to August 2006)

. Ensured the development and management of provider-client relationships

for the military service members, family members and behavioral network

providers.

. Captured and interpreted survey metrics, develop user analysis and create

reports for corporate, government and military project executives.

. Served as the sole contracted EAP Provider network developer, Case

Management analyst and researcher for the Military OneSource program, the

biggest military benefits program in the country for all military service

members and their family members.

. Analyzed data for all Military bases with regards to population,

behavioral health needs, health provider's availability, bilingual needs,

troop returns, deployment and redeployment to ensure the right amount of

healthcare affiliates are provided for each base.

. Provided incidence reports, weekly surveys and data analysis to Military

senior management personnel.

. Analyzed development of EAP (Employee Assistance Program) at all military

base locations. Conducted temporary requests for short-term EAP behavioral

counseling, negotiated fees and affiliate rates, self referral processing

of health providers and research of remote areas for health provider's and

group services in the entire country personnel, veterans and their

families.

. Interviewed, negotiated and communicated with Behavioral Health Providers

(Licensed Marriage & Family Therapists, Professional Counselors, Mental

Health counselors, PH.D, PSY.D and Licensed Clinical Social Workers; to

determine their criteria, qualification and availability to join the

network of EAP services.

. Developed the Military database section of the company's corporate

network; to recruit all healthcare providers who undertake EAP counseling,

for Military service members and their families by employing innovative

marketing tools.

. Created awareness of change, developments and feedback to client and

internal teams (vice versa).

. Managed a communications, processing and development database to receive

and respond to client - provider requests and issues.

Senior Credentialing Specialist - APS Healthcare, Silver Spring, MD

(May 2001 to January 2006)

. Senior specialist and assistant supervisor of the Credentialing

department; in charge of a staff of 10 specialists for training, project

development, credentialing, re-credentialing and general running of the

department.

. Assist assigned agencies in implementing readiness improvement activities

as defined through change readiness findings and recommendations.

. Develop and administer stakeholder satisfaction surveys

. Processed the credentialing and auditing of Military TRI-CARE special

healthcare project.

. Credentialed files of individual, group, corporate and military

healthcare networks, insurance networks and individual providers for the

American Psychologist Systems Inc. Network.

. Prepared healthcare providers including medical doctors, professional

counselors, social workers, therapists, psychologists and psychiatrists

(from over 40 states), for credentialing and re-credentialing (a bi-

annual/tri-annual process) and presentation to the medical board.

. Coordinated provider mailings, review contracts and work on special

projects such as MONTANA, PFIZER, MOTOROLA and EAP contracts; undertaking

the credentialing process using specialized Novell computer applications

and systems, for the company.

. Assisted in the data analysis and overall final auditing of initial and

re-credentialed providers for presentation to the NCQA medical board

compliance and facilitate subsequent patient referrals.

. Upgraded the training verifications and credentialing process to meet the

guidelines of the NCQA (National Council of Quality Assurance) that

regulate the healthcare industry, the health providers and patient care.

. Developed reports, manipulation, storage and extraction of data with the

use of relational databases such as the Paradigm Novell database system,

FACETS and the Credentialer 7.0 System.

. Interaction with healthcare networks, healthcare providers, insurance and

patient referral networks on a regular basis.

. Coordinated meetings to discuss functional requirements with client and

identified requirements that impact user adoption of system.

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