Customer Service High School
Resume:
Angie H Lawrence
PO BOX ****
HARTSVILLE, SC ****1
*****************@*******.***
OBJECTIVE
Customer Service position or a Human Resource position where I can effectively utilize my expertise in
human relations. Project management and staff recruitment and retention. Eighteen years experience
in quality assurance and increased productivity for customers.
ABILITY SUMMARY
My background includes a wide variety of customer service, with emphasis on problem solving;
increasing productivity within the manufacturing business by consistently recruiting and coaching skilled
candidates for today’s growing industrial needs. Modify work procedures to oversee the execution of
organizational and program policies. Presentations to new business leaders on the importance of safety
regulations. Maintain proper verification system as mandated by the federal government. Clarify
common objectives within an organization that empowers employers and employees through open
communication.
EMPLOYMENT HISTORY
Branch Manager
08/1995 – 11/2013 B&P TEMPORARY SERVICE, INC. Hartsville, SC
Manage staffing firm-human resource functions
Responsible for maintaining trained staff members
Strong customer service skills
Recruitment of qualified applicants for staffing; orientation for benefits and safety policies
Payroll processing
Implement safety training for employers and employees
Investigation and resolution of client/employee complaints involving the following; payroll
related issues; workman compensation claims; OSHA guidelines; harassment issues; safety
issues
Maintain and secure all confidential files
Presentations and proposals
Responsible for training new candidates
Attend Job and Career Fairs
SKILLS
MS Word, MS Excel, AS-400, FI-WARE, MS Outlook
Housekeeper
08/2013 – 10/2013 Garden City Realty Garden City, SC
Clean and maintain rental properties
Inspection of my work
Receptionist
04/1993 –0 5/1995 Amana, Inc. Florence, SC
Switchboard operator
Data entry – quality control input
Accounting assistant – input accounts payable data
Maintain quality inventory files
ISO-9001 Certification Program
Accounts Payable Clerk
02/1990 – 08/1991 APAC Carolina Darlington, SC
Strong customer service skills
Daily input of all invoices
Reconciliation of all payable invoices
Weekly processing of accounts payable checks
Implementation of accounts payable filing system
Customer Service Representative
11/1986 – 01/1990 Northrup King Hartsville, SC
Strong customer service skills
Daily contact with Sales Reps – ordering of seed products
Weekly spreadsheets for Sales Team
Responsible for creation of the “TGN” Wheat Program
EDUCATION and TRAINING
COMPLETION ISSUING QUALIFICATION COURSE OF
DATE INSTITUTION STUDY
Florence –Darlington 1 Year of College or a Physical Therapy
Tech, Florence, SC Technical
07/1985 West Florence High High School Diploma General High School
Florence, SC School Curriculum
OCCUPATIONAL LICENSES AND CERTIFICATES
CERTIFICATION TITLE ISSUING ORGANIZATION COMPLETION DATE
OSHA Safety Training Manpower 11/2012
New Employee Benefits Manpower 11/2012
Training
ORAL –STAT Drug Screening American – BIO 03/2011
ISO-9001 Certification Program Amana, Inc. 04/1995
Professional Human Resource Manpower not completed
Training
HONORS & ACTIVITIES
2010 - 2013 – Minister of Music – North Hartsville Baptist Church, Hartsville, SC
Served on Women in Business Committee, Hartsville, SC
Worked closely with S.C. Vocational Rehabilitation Center
Junior Achievement classes with Hartsville High School
Served on Special Olympics Committee, Florence, SC
Professional Reference
Karl Smith, Attorney
Smith, Watts and Associates
508 S. Fourth St.
Hartsville, SC 29550
Dr. Robert Elder, M.D.
The Medical Group
701 Medical Park Dr.
Hartsville, SC 29550
Tina McKeithan, SPHR
Human Resource Manager, National Accounts
A.O. Smith
500 Tennessee Waltz Parkway
Ashland City, TN 37015
Personal Reference
Sherry Griggs
P.O. Box 2818
Hartsville, SC 29551
Bill and Kimball Baker
647 Wedgewood Dr.
Murrells Inlet, SC 29576
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