Maintenance Manager

Michael C. Harrington

**** **** ******** **

Alexandria, Va

Telephone: 910-***-****

Email: acb362@r.postjobfree.com

OBJECTIVE

To obtain a position in the information systems department, using my present knowledge of information systems and having the opportunity for professional growth and advancement to excel in the information technology industry.

QUALICATIONS PROFILE

Self-motivated team player with excellent communication skills and abilities. Innovative with superior computer skills and a strong foundation to maintain an effective business relationship.

1 Ability to work individually or in a team environment

2 Demonstrates effective leadership skills

3 Exhibits strong social skills

4 Maintains quality of work, with accuracy and thoroughness of completing assigned tasks

5 Highly dependable, accepts responsibility and duties

6 Proficient, articulate, and goal oriented with a strong foundation to excel

EDUCATION

Fayetteville State University, Fayetteville, North Carolina

Bachelor of Science Degree, December 2004

Major: Business Administration concentration: Management in Information Systems

GPA: 2.8

Fayetteville Technical Community College, Fayetteville, North Carolina

May 2002

Associate in Applied Science in Information Systems concentration: Network Administration and Support

RELEVANT COURSES

Oracle Cisco (advanced routing and switching)

Database Management Systems Visual Basic Programming

Systems Analysis Design Certified Systems Expert

CISSP Network Configuration and Troubleshooting

Hardware and Software Installation and Maintenance

EXPERIENCE

November 2009-Present House of Raeford Raeford, North Carolina

Clean-up/Ops Assistant Line Leader- Reports directly to Line Leader. Responsibilities include preparing materials (supplies) for employees to use. Training new employees on the duties and responsibilities of how to properly clean Gamco chillers adn various other machines and belts in section. Acts as a fill-in person as needed. Checks machines and belts to ensure they are throughly clean and ready to be inspected by USDA inspector prior to morning operations.

June 2007– April 2008 McDonald Bradley Herndon, Virginia

On-Site Technical Lead/Day-Shift Supervisor – Acts as the on-site manager for MBI employees located at the Pentagon and Navy Annex. I was responsible for all administrative duties for on-site employees including sign timesheets, training new employees and acts as the liaison between SRA and MBI. As the day shift supervisor I was responsible for monitoring incoming email request, creating and assigning incident request to technicians. Other duties included making sure that incidents were resolved within the time frame stated in the Service Level Agreement and handling all issues with upset customers.

April 2007 – April 2008 McDonald Bradley Herndon, Virginia

Infrastructure Liaison – Duties include creating new PFPA user accounts, distribution list and making changes to Active Directory. Others duties include troubleshooting Microsoft Outlook issues, granting user permissions to folders and acting as the liaison between the helpdesk team and the infrastructure team.

Oct 2005 – June 2007 McDonald Bradley Herndon, Virginia

Help Desk Jr. Technician – Provide both Tier I, Tier II, and Tier III support to the Pentagon Force Protection Agency in the North Capitol Region primarily at the Pentagon and Navy Annex. Responsible for answering calls to the Help Desk. Actively resolve user problems over the phone or through Unicenter Remote Services. Research and handle all issues that require intervention to resolve problems with end-user devices (workstations, laptops, printers, Palm Pilots, Blackberry, Ghost Images, etc.). Perform basic tasks such as installing printers all the way to complex tasks involving trouble shooting desktop problems.

Aug 1997 – Aug 2005 Cracker Barrel Fayetteville, North Carolina

Night Maintenance – Performed various duties without direct supervision. Effectively maintain store appearance and cleanliness for next day of operation. Provided excellent customer services skills and communication skills and abilities. Proven leadership skills and abilities. Trained new managers in night maintenance duties

Aug 1994 – Aug 1996 United States Navy Norfolk, Virginia

Deck Seaman – Maintained the proper disposal of documents while underway. Qualified to stand underway on the bridge of ship and various important locations throughout the ship. Proven leadership skills and abilities. Maintained personal maintenance logs for ships rescue boats. Handled phone and distance line during underway replenishment.

AWARDS / ACCOMPLISHMENTS

Letter of Recognition for Work Performance

College of Humanities and Social Science for Leadership

Honor Graduate of Apprentice Training

Certificate in Cisco Networking

Certificate in Microsoft Networking

Certificate in Hardware and Software

Certificate in Computer Technologies

SKILLS

Proficient with the following software packages:

Windows 98, 2000, 2003 and XP, Microsoft Outlook

Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft PowerPoint,

Computer hardware and software installation and maintenance

Cisco (routing and switching)

OTHER EXPERIENCE

Two years in Air Force ROTC, holding the Flight Commander position overseeing 15 cadets.

REFERENCES & OTHER SUPPORTING DOCUMENTS AVAILABLE UPON REQUEST

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