Julianne M Vooys

*** ************** *****

Niskayuna, NY 12309

acb35s@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Over thirty years of diversified Information Technology experience, with

the ability to be cross-functional in different areas. Over ten years of

document management experience. In depth knowledge of legacy programming

systems, skills in technical writing, business analysis, SharePoint

administration, QA testing, operations, data entry and office skills to

complete projects in a timely manner. Database experience with MS Access

and MS Excel. Proven expertise with MS Office and Adobe Acrobat.

Comfortable working in either a team or an individual setting.

PROFESSIONAL EXPERIENCE:

2/2012 - 2/2013 Global Foundries

SharePoint Administrator - Contract - TekSystems

. Cleaned up and archived old information in preparation for migration

from SharePoint 2007 to SharePoint 2010. Archived 40 gigabytes of

data.

. Day-to-day support of SharePoint sites, adding and deleting users,

creating new sites, sub sites and libraries

. Verifying migration of sites to SharePoint 2010

. Wrote overflow of technical writing jobs - those that didn't require

Robohelp

. The number of jobs requested of the Technical Writing department more

than doubled from 2011 to 2012, (195/364) I closed 71 requests in 9

months. Assigned 21% of the requested jobs.

Software: MS Word 2007, MS Outlook 2007, MS SharePoint 2007 & 2010,

Internet Explorer 7 & 8, Adobe Reader 9, Snagit 11, Mozilla Firefox,

Enterprise Architect 9, Cisco VPN, QlikView.

7/2011- 8/2011 Office of Children and Family Services, Child Care Time

and Attendance system.

Implementation Technical Writer - Contract - MVP Consulting Plus

. Finished writing Security Manual

. Work on Data Classification project, assisted with SharePoint, filled

out forms for CCTA system

. Backup for Business Analyst, leading regional/county meetings and

updating Action Items being kept .

Software: MS Word 2007, MS Outlook 2007, MS SharePoint, Internet Explorer,

Adobe Reader 9.

10/2009 - 6/2011 Office for Technology, Server Hosting

Technical Writer - Contract - MVP Consulting Plus

. Technical Writer for the Server Hosting group.

. Tested SharePoint for group, set up live SharePoint site for Server

Hosting group, helped Enterprise Services Support group set up their

site. Took training class in administration.

. Set up production SharePoint site for combined Server Hosting, SAN and

ESM.

. Worked with Windows staff and created sub-site for Server Rack

Elevations. Helped create templates for rack drawings.

. Helped mentor intern.

. Working with several teams to create MS Visio drawings for new agency

applications.

. Set up classes for associates and managers that will be maintaining MS

SharePoint in the future. Wrote documentation to train future users.

Software: MS Word 2007, MS Excel 2007, MS Access 2007, MS Outlook 2007, MS

Visio 2007, MS SharePoint, Internet Explorer, Adobe Reader 9.

7/2008 - 3/2009 Bank of America Corporation - Forms Implementation Team:

Rules/Requirements

Business Analyst - Contract - Sapphire Technologies

. Part of a team examining rules and requirements for the creation or

updating of NYS/NYC Tax forms.

. Part of a team creating an all data matrix for each form for NYS/NYC

Tax forms.

. Wrote technical documentation (user manual) for rules creation and

(user manual) for matrices update and posting to Livelink system.

. Work with TPST Specialized Delivery Systems to get documentation ready

for subject matter experts to update. Required conversion from Adobe

file format to MS Word conversion, separation into chapters and

finding of source documents.

. Review of subject mater expert spreadsheet and update. Consolidate

subject matter expert lists from three documents into one spreadsheet.

Software: MS Word 2007, MS Excel 2007, MS Access 2007, MS Outlook 2007,

Internet Explorer, Adobe Reader 8.1, Merant Tracker, MS Office

Communicator 2005, Cisco Systems VPN Client, Cygwin, Altova XMLSpy 2007

Professional Edition.

4/2007 - 12/2007 Department of Criminal Justice Services

Technical Writer - Procurement Contract - MVP Consulting Plus

. Technical Writer for the Biometric team creating a procurement

document for a fingerprint/palm print system.

. Part of a team examining methods and processes of the business flow to

write requirements for the proposed system.

. Edit document for spelling, punctuation and readability.

. Wrote some preliminary chapters of the document based on information

elicited from operations or (training chapter) from personal

experience.

. Created access database of requirements, including queries and

reports.

. Actively participated in meetings, projected requirements from laptop

to screen for meeting discussion and review. Translated meeting

discussion points into new or changed requirements.

. Created user manual for new Civil Management system from project

manager's requirements.

Software: MS Word 2003, MS Excel 2003, MS Access 2003, MS Outlook 2003,

Internet Explorer, Adobe Reader 7.0

10/2005 - 3/2007 National Federation of Independent Business

Administrative Assistant

. Receptionist - 4 line phone

. Created & filed timesheets and expense reports.

. Filed and audited accounts payable bills for the current year. Audited

bills from past year and recovered payments for services not rendered

and for overpayments, recovered over $200.

. Assessed and documented office processes manual, identified

unnecessary steps.

. LRS - retrieved legislative bills and tracked on database.

. Made travel arrangements.

. Initiated and tracked PAK requests and payments.

. Tracked state office budget expenses, recommended removing services

that didn't provide value. Saved State office over $4,000.

. Ordered supplies, compared prices to get the best deals. Saved over

$1,200. Contracted with a company that provided maintenance for the

five printers when the printer cartridges were supplied by them.

. Provided desktop support for Microsoft products to all users in the

office.

Software: MS Word 2003, MS Excel 2003, MS Access 2003, MS PowerPoint

2003, Adobe Reader 7.0, MS Publisher 2000, MS Office Live Meeting, Windows

XP, Internet Explorer and Microsoft Outlook.

5/2005 - 6/2005 Excelsior College

Technical Support - Dreamweaver Contract - Temp: Robert Half

. Format nine (9) CD-Rom Classes from data submitted by course designers

. Verify all information needed by the students was available on the

text or on the CD-Rom

. Edited courses for spelling, punctuation and readability.

. Created manual for department to send to developers, documented

process of creating on-line/CD-Rom class.

. Created manual for department - Partnership Directory of all

institutions.

. Created outline for manual for Liberal Arts Department of

Administrative Assistant Responsibilities. Set up shell for manual

with Table of Contents.

Software: MS Word 2003, MS Excel 2003, MS Access 2003, Windows XP,

Internet Explorer, Lotus Notes 6, Dreamweaver MX 2004

3/2005 - 5/2005

Various Temporary Administrative Assistant positions

Whitney M Young Health Center - F.A.C.T.S.; United University

Professions; WTEN, Albany, NY

11/2004 - 2/2005 General Electric Power Systems, Schenectady NY

Specialist/Junior Buyer Contract - PenPower

. Requested quotes from suppliers and created purchase orders

. Updated open purchase orders

. Created documentation for new procedures in oracle

Software: MS Word, MS Excel, Oracle, Windows 2000, Internet Explorer

1/2004 - 10/2004

Various Temporary Administrative Assistant positions of one month or less

WTEN, Albany, NY; Englert, Coffey & McHugh, LLP, Schenectady, NY; Landmark

Flooring

Concepts, Inc., Albany, NY; Herzog Law firm, Albany, NY; STS Truck

Equipment and

Trailer Sales, Albany, NY; Genesys Consulting Services, Inc., Albany NY;

JLT Services, Latham NY

5/2003 - 10/2003 Genesys Consulting Services, Inc., Albany NY

Administrative Assistant/Staffing Specialist

. Research internet for job candidates, contact references, and edit

resumes

. Worked with candidates to edit resumes to fit specific opportunities

. Listed job openings on multiple internet sites

. Preparation, editing and assembly of responses to RFP's

Software: MS Word, MS Excel, MS Access, Windows XP, Internet Explorer

12/2002 - 5/2003 General Electric Power Systems, Schenectady NY

Administrative Marketing Assistant Contract - Kelly Services

. Research database of companies doing business with GE worldwide,

updating information, finding matching Duns numbers, standardizing

information kept on file

. Part of a team that updated over half of the 70,000 member database in

three months

Software: Internet Explorer, MS Excel, Windows 98

04/2002 - 11/2002 General Electric Power Systems, Schenectady NY

Documentation Specialist Contract - Kelly Services

. Examined methods and processes of the business flow and performed

conversion of system from Excel to Access, maintained and updated the

database

. Provided desktop support for Microsoft products for department.

. Listened to user problems and assisted users by creating, managing and

distributing status reports to communicate progress to users and

department management

. Conversion to Documentum storage system

. Assessed and documented existing business systems

. Created new documents and updated current Business Requirements

Documents.

. In seven months, reviewed and published almost twice the number of

documents the committee did in the previous year

Software: MS Word, MS Excel, MS Access, Documentum, Epic Editor,

Lighthouse, Visio, Adobe Acrobat.

09/2001 - 03/2002 General Electric Power Systems, Schenectady NY

Project and Program Specialist Contract - Kelly Services

. Examined methods and processes of the business flow and performed

conversion of three databases from Excel to Access

. Assisted users by publishing reports from the access database to a

community website to maximize communication with the user community.

. Supported business analytics for division.

. Supported project reviews and provided technical support for users

Software: MS Word, MS Excel, MS Access, MS PowerPoint, Adobe Acrobat, HTML

02/2001 - 05/2001 ALLTEL, Latham NY

Technical Writer Contract - eResources

. Rewrote and edited "Payments User Manual" for release of version 1.5

. Working with the QA department, assisted in testing of the new release

. Working with the training department wrote training manual for

MaxMillion software release

. As part of a team used RoboHelp to write online help system for

MaxMillion software release

Software: MS Word, Adobe Acrobat, RoboHelp, SnagIt5

08/2000 - 08/2001 Crighton & Vooys, Scotia NY

Business Analyst/Programmer/Writer

. Researched best practices of comparative organizations and analyzed

the feasibility of installing them in this small tax office

. Elicited information from staff and wrote business requirements

document to assess needs of office billing system.

. Identified where improvements needed to be made, created MS Access

database to support a centralized billing system, including

documenting the business systems and training the users

Software: MS Word, MS Access

12/1999- 08/2000 Paramount Systems, Inc., East Hartford CT

Business Analyst / Technical Writer

. Performed biweekly update/merge of Alpha Database

. Identified where improvements could be made by converting all stored

resumes to one format, cross referenced consultant database with

resume database. Archived all old consultant records and resumes where

loss of contact was more than two years.

. Data capture of all resumes, including imaging of faxed documents

. Examined methods and processes of the business flow and incorporated

value added steps by initiating a system to use email to contact

consultants every six months to update status and get feedback in

addition to the regular voice call system. This tripled the number of

contractors that were contacted

Software: MS Word, Alpha, Adobe Acrobat, Internet Explorer

09/1999- 11/1999 Martinez & Associates LLC., Hartford CT

Business Analyst / Technical Writer

. Performed Y2K analysis for multiple towns

. Surveyed Bridgeport Health Department for Y2K compatibility, listened

to user problems and assisted users to find resource materials to

resolve problems

. As part of a team, wrote multiple manuals for The State of

Connecticut, Department of Consumer Protection, to support a new

software system. Used one of the manuals to train users

Software: MS Word, Internet Explorer, Visio, MS Project, Photoshop

01/ 1994-12/1998 Connecticut Online Computer Center Inc., Avon CT

Systems Programmer/Writer

. Member of Standards Committee; Member of Year 2000 Committee

. General Ledger programmer/analyst and on call support

. Elicited information from users for ad hoc reporting

. Deposits programmer using data modeling

Software: MS Word, Adobe Acrobat, Lotus Notes

11/1982-01/1994 Bank of Stockton, Stockton CA

ACH Coordinator/General Ledger Project Leader/Technical Writer

. Examined methods and processes of the business flow as part of the

team that selected the new general ledger software.

. Project leader on general ledger from 1987 to 1994, involving two

software conversions

. Trained all users on new general ledger system

. Project leader/Manager for all automated clearinghouse (ACH/EFT)

entries

. Wrote business requirements document to promote originating ACH/EFT

entries to bank services.

. Added value to the bank by adding originating entries to the bank's

services

. Elicited information from various departments for ad hoc reports

. Wrote technical documentation (operations manuals, program

specification manuals, and user specification manuals) of all in-house

systems to comply with Federal, State and in-house auditors,

maintained IT department copy and Audit Department copy

. Identified and eliminated unnecessary steps while documenting systems

Software: NCR Mainframe, Q & A Writer

08/1982-09/1982 - California Criminal Justice System, Sacramento Ca.

Programmer/Technical Writer Contract - TELOS Consulting Services

. Analyzed and rewrote technical documentation of the warrant system

training manual

. The rewritten manual decreased learning time for contract programmers

Software: IBM Mainframe

09/1978-04/1982 Marine Midland Bank, N.A., Syracuse NY (Now HSBC)

Programmer/Analyst/Writer

. Maintained COBOL and Neat/3 programs for proof entry systems in the

region

. In charge of programming and QA testing for proof machines in Albany,

Binghamton, Elmira and Rochester

. Wrote all technical documentation for regional center (user

specifications manual, operations manual, program specifications

manual)

. Developed system and wrote technical documentation for the

backup/recovery system

Software: NCR Mainframe

WORK RELATED EXPERIENCE:

01/2006 - 06/2008 - Webmaster for Niskayuna High School PTO with MS

FrontPage. http://www.nisk.k12.ny.us/nhs/pto/

09/1999 to 08/2000 - Windsor Public Library. Windsor, CT

. Taught Microsoft Word class

. Listened to user problems and assisted users to find resource

materials to resolve their problems

ORGANIZATIONS:

1988-1994 DATA PROCESSING MANAGERS ASSOCIATION

CENTRAL VALLEY CHAPTER

Treasurer, Director

Don Price Award for Outstanding Service 1989 and 1993

EDUCATION: STATE UNIVERSITY OF NEW YORK AT OSWEGO - Bachelor of Arts

Communications Major - Psychology Minor

Duffy Foundation Scholarship

New York State Regents Scholarship Winner

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