Manager Customer Service

Lamont Smith

Professional Manager

**** ***** ******* ****** - *********, IA 52806

acb358@r.postjobfree.com - (563) 391 - 6145

Assertive self-starter with management experience seeking a position that will utilize my leadership skills to

contribute to organizational profitability and effectiveness.

WORK EXPERIENCE

Director of Maintenance

Lighthouse of Silvis - Silvis, IL - June 2013 to Present

Responsible for managing renovation and projects that are managed at the community level.

Manages contractors and vendors that are performing repairs, maintenance or projects at the community level.

Ensure State Required Inspections are in compliance with State and Federal codes.

Maintain rental units, common areas, and grounds as required to company standards.

Supervise the maintenance and housekeeping staffs including interviewing, hiring, training, counseling,

disciplining, evaluating, scheduling, supervision and coordination of daily work activities.

Preventive programs on all systems such as HVAC, boilers, kitchen equipment, office equipment, etc.

Area Manager

(PBS) Professional Building Services - Davenport, IA - March 2013 to May 2013

Supervise cleaning crews and daily visits to work sites (20 plus building), Provide orientation and training as

needed to new custodians.

Train new site Supervisors and or Lead employees

Oversee that every building is cleaned according to contract specifications

Weekly inspections of account storage areas including equipment and supplies for compliance with safety

standards, including availability of material safety data sheets (MSDS) and company policy requirements

Assist Operation Manager in insuring that all tasks identified in the specifications are performed on time, safely,

properly and within budget.

Continuous training of personnel to increase personal professionalism and performance

Senior Pastor

Temple Baptist Church - Davenport, IA - January 2006 to September 2010

Supported accurate financial reporting through prompt processing of invoices, preparation of financial

forecasts, and firm controls on expenditures.

• Prepared, submitted and managed facility budgets with the church goals and objectives addressed, tracked

variances and ensure smooth recovery process

• Directed the management of an effective inventory control system for equipment, materials, and inventoried

supplies to keep costs minimal and most effectively utilize funds

• Excellent written and verbal skills for effective communication and the ability to facilitate large group

presentations

• Ability to identify and build relationships within the local area that drives business into the community

General Manager

Flying J Inc. - Davenport, IA - November 2007 to January 2008

Manage the complete operation of the Fuel/C-Store.

• Supervised the C-Store Manager, Facility Manager, Accounting Manager, Merchandising Manager and 15-25

indirect reports.

• Responsible for all Plaza employment and Human resources related issues.

• Oversaw the Plaza accounting, maintenance, merchandising and fuel desk functions.

• Ensure compliance with OSHA, EPA and other federal state and local regulatory requirements.

• Approve the operating budgets for the Fuel/C-Store and expenditures in compliance with Company

guidelines.

• Monitor local gas competitors and record and set all price changes according to Company policy.

• Submit ancillary reports to the District Management staff.

District Facility Manager, 6 Communities 1,000+ units

ARC - Davenport, IA - May 2007 to November 2007

Negotiated bids and contracts with construction companies and private contractors.

• Proficient in marketing the community for selling and leasing.

• Assisted District Manager to select vendors for major construction projects. Worked extensively with

community budgets and capital expenditures.

• Extensively worked with forecasting budgets, and Profit and Loss Statements.

• Supervised and coached in the daily repairs and maintenance.

• Managed day to day operations of manufactured housing communities and infrastructure projects.

• Assisted in coordinating a new Maintenance Customer Service Program.

• Responsible for repair, refurbishment and preventive maintenance on company owned rental homes.

Multi-Site Property Manager

ARC - Davenport, IA - July 2004 to May 2007

Under the supervision of the District Manager, responsible for all phases of the operation of the manufactured

housing community.

• Responsible for the general administration and maintenance.

• Proficient in marketing the community for selling and leasing.

• Organized all personnel and resources ensuring stabilized fiscal operation.

• Managed all financials, budget, and controlling expenses.

• Maintained quality assurance and occupancy of the community.

• Provided a positive resident and employee relation.

• Monitored the delinquency of the property to ensure 90 percent or greater of income/utilities were recaptured.

Program Manager

United Service Community Action - Kansas City, MO - March 1999 to July 2004

• Administered Emergency Crisis Intervention Program "ECIP", Low Income Housing Energy Assistance

Program "LIHEAP" and Intake Programs.

• Assured compliance with all funding sources for various programs and Agency, as well as, state and federal

regulations and employment laws.

• Under the direction of Program Director, managed the total operation implementation of programs.

• Monitored the financial operation of all energy assistance programs.

• Provided intake services to determine outside resources for referral of services.

• Administered Agency policies and procedures regarding personnel and program operations.

• Maintained public relations with other service providers, various programs Boards of Directors and the

community at large.

• Trained and developed staff according to the specifications of the funding sources and needs of the agency

and programs.

EDUCATION

Turner High School - Kansas City, KS

Leadership Development

Hiebert Institute - Rock Island, IL

SKILLS

Leadership Development

ADDITIONAL INFORMATION

Have exceptional interpersonal skills and excellent execution in mentoring, motivating and leading diverse

work teams. Proficient in designing effective training and work processes with a strong focus on customer

service quality and continual process improvement objectives. Effective conveying direction and acceptance

of management process across all functions and levels. Organized, resourceful, effective time management,

and multi-tasking. Perform well in fast-paced environment, strong written/oral communication skills.

Contact this candidate