Medical Customer Service
Resume:
Joanne F. Dickinson
* ******** ***** *******, **. 23666 Tel# (W) 757-***-**** (C)757-***-****
Email: acb326@r.postjobfree.com
OBJECTIVE
I seek a progressive position in behavioral health, healthcare, human,
social or community services.
SUMMARY OF QUALIFICATIONS
A people-oriented individual with solid experience in customer service,
medical information, human services, mental health services, counseling and
case management who takes initiative and is willing to learn new tasks.
Excellent interpersonal and communication skills demonstrated through
positive and productive relationships with clients, customers and co-
workers. Detail-oriented individual who is able to juggle multiple tasks
while remaining calm in high-stress situations. A high achiever with
excellent work ethics and integrity. Successful working independently as
well as a team member.
TECHNICAL ACCOMPLISHMENTS
u Extremely quick grasp of new concepts and technology.
u Excellent knowledge of Microsoft Windows XP and Microsoft Office Suite
2003, 2007.
u Typing speed of 50 wpm and accuracy of 99%.
u Effectively uses knowledge to assist and tutor individuals in a
classroom setting.
u Fluent in the use of medical terminology; Proficiency in HCPCS, CPT4,
and ICD-9-CM coding.
CAREER PROFILE
Case Management
u Transport clients to and from PRP program site, on recreational trips
and for medical appointments.
u Facilitate plan and organize groups, group schedules, group notes, off-
site visits and medical treatment.
u Monitor client participation and group attendance.
u Manage a case load of 20-30 clients, document progress/group/ off-site
notes daily.
u Monitor behavioral health medication compliance.
u Assess and make referrals to housing, treatment programs and
employment trainings.
u Develop and conduct psycho-educational groups.
u Conduct urine drug screens and alcohol tests.
u Medical release of information as per confidentiality protocol.
u Orient new participants, assess client strengths and needs.
u Formulate case management plan, document case notes daily, schedule
client appointments.
u Provide supportive counseling, problem solving and crisis
intervention and make referrals.
Healthcare Services
u Greet and assist patients, visitors, and personnel arriving to or
calling the Emergency Room area.
u Transcribe physician orders for various services such as Ob-gyn,
surgery, and pediatrics.
u Work closely with other professionals to coordinate medical care.
u Medical transcription of clinical reviews into WORD documents.
u Assemble short-stay, Ob-gyn, and newborn charts.
u Pull charts upon readmission; file transcribed reports and loose
materials in charts.
u Perform medical records duties such as: assembly, filing and release
of information.
u Conduct data entry of all medical codes and demographics.
u Order supplies for patient care unit in hospital.
u Analyze charts for proper documentation and signature by medical
staff.
u Process lab test requests, medication orders and diagnostic tests.
u Handle special projects such as retrieving medical studies and
clinical trial cases.
u Code emergency, outpatient, radiology, lab, ambulatory, and surgery
charts.
u Coordinate medical information with other medical facilities as
needed.
Customer Service
u Service large volume of customers while maintaining a high level of
customer satisfaction.
u Assist doctors, nurses, and other medical staff with paperwork.
u Update medical records as per medical procedures and emergencies.
u Copy medical records and mail invoices to vendors for payment of
service.
u Maintained service log on all machines.
Work Experience
Hampton Newport News Community Service Board
300 Medical Drive Hampton, Va. 23666
November 2011 - Present
Adult IDDS Case Manager/ Support Coordinator
Carry a caseload of clients to assess and link to services. Monitor and
meet with service providers to assure appropriate care is given. Complete
treatment plans, quarterly reports, and home visits. Attend semi-monthly
staff meetings, court hearings as needed, and make referrals for services
and/ or housing. Assist with applications for human services. Provide
transportation to appointments as needed.
Newport News Parks & Recreation
700 Town Center Drive, Suite 200 Newport News, Va. 23606
July 2011-November 2011
Therapeutic Recreational Counselor
Supervise and monitor disabled children in classrooms and on field trips.
Engage children in recreational games and activities. Dismiss children to
parents or caregiver. Document activity, participation, incidents and
behaviors in logbook and on incident reports. Respond to crisis or acting
out incidents.
New Horizons Regional Education Center
520 Butler Farm Road Hampton, Va. 23666
January 2011- July 2011(on call)
Substitute Teacher/ job coach
Supervise and monitor classrooms, document attendance and collect
assignments. Transport students with ID to worksite, monitor and supervise
duties, mentor and teach professional ethics and proper work habits,
dismiss students to buses and document in student files behavior and work
performance for the day.
Salvation Army Dauphin Way Lodge
1009 Dauphin Street Mobile, AL 36604
September 2009-March 2010
Crisis Residential Counselor
Provide family and group counseling in relation to recovery and relapse of
substance abuse. Prepare clients for re-entry in the family and community
maintaining sobriety and self-sufficient life style, prepare an maintain
up-to date client records and reports, meet with other case management
staff in order to coordinate treatment objectives, refer clients to
community resources as appropriate
Turner Job Corps Center
2000 Schilling Street Albany, GA 31705
June 2008 -January2009
Independent Living Advisor
Supervise students, maintain clean orderly atmosphere, help students adjust
to campus life, respond promptly to illness, emotional trauma and
interpersonal conflicts, confront negative behaviors, reinforce positive
behaviors, originate and process paperwork, document incident reports,
conduct dorm room inspections, conduct bed checks, complete logbook entries
daily, attend briefings as per shift.
House of Ruth Madison Shelter
651 10th Street NE Washington, DC 20002
October 2006 -January 2008
Case Manager
Provide case management for homeless women in emergency shelter, orient new
participants, schedule weekly case management meetings with clients, assess
strengths and needs, formulate case management plans to include client
goals, complete all forms, make housing referrals, gather and incorporate
information from other sources regarding clients, identify resources and
link client to set of services, advocate for services, develop and
facilitate support groups for women, monitor medications, conduct urine
drug screens and alcohol tests, screen telephone calls and walk-ins,
provide crisis intervention and make appropriate referrals.
Green Door
1221 Taylor Street NW Washington, DC 20011
July 2006-October 2006
Community Support Worker
Carry a caseload of clients with chronic and persistent mental illness
and/or substance abuse, make home visits to assist and assess client Adls,
monitor medication compliance, assist with applications to social and
community services, transport clients to appointments, train client on bus
and train traveling, document all contact visits and case notes, attend
weekly team meetings.
Potomac Ridge Behavioral Health
14901 Broschart Road Rockville, MD 20850
March 2006 - June 2006
Unit Secretary
Answer phones, take messages, retrieve and distribute mail, maintain
medical charts, order acute unit medical and office supplies organize and
label all forms and documents, point of contact for staff and patient
visitors, attend monthly administration meetings, request medical charts.
Vesta Inc.
10123 Senate Drive Lanham, MD 20706
September 2004 -February 2006
Psychiatric Rehabilitation Specialist I
Case management provided for a caseload or 20-25 clients with mental
illness and/or substance abuse: arrange and coordinate transportation daily
to and from Day program, prepare and/or serve meals, facilitate psycho-
educational groups, document progress notes and offsite visits, schedule
and assist with medical appointments, monitor self-medication, attend
weekly staff team meetings.
MAMSI
4 Taft Court Rockville, MD 20850
July 2003 -September 2003
Medical Transcriptionist
Listen to clinical reviews form medical facilities and transcribe them into
WORD documents for nurses, provide coordination of transcription reports
to on-site and off-site nurses, transcribe faxed medical information from
hospitals, email documents to staff nurses daily, attend weekly meetings.
Columbia Hospital for Women
2425 L Street NW Washington, DC 20037
September 2001- May2002
Clerical Specialist
Analyze medical charts for correct signature and documentation, assemble
short-stay, Ob/Gyn and newborn charts, collate transcription reports and
post on charts, pull charts upon readmission, make new charts as needed,
access data entry of codes for accuracy of diagnosis/procedures and
signatures, substitute for birth registry as needed, release of information
as per confidentiality protocol.
S.U.N.Y. Downstate Medical Center
450 Clarkson Ave. Brooklyn, NY 11203
October 2000 - July 2001
Medical Records Assistant I
Read and interpret medical records to identify all diagnoses and
procedures, provide all accurate diagnostic and operative ICD-9-CM codes
and CPT4 coding, code emergency room visits, outpatient visits, radiology/
lab and ambulatory surgery charts. Access data entry codes for accuracy of
diagnosis, procedures, documentation and signatures.
S.U.N.Y. Downstate Medical Center
450 Clarkson Ave. Brooklyn, NY 11203
March 2000 - October 2000
Hospital Patient Services Clerk
Meet and greet patients, arrange and schedule clinic appointments, access
patient medical information, request records on clinic days, enter patient
demographics, confirm lab tests and procedural appointments, process
patient charges and mail out bills, work closely with physicians and nurses
to ensure quality of care.
S.U.N.Y. Downstate Medical Center
450 Clarkson Ave. Brooklyn, NY 11203
August 1999 - March 2000
Nursing Station Clerk
Process orders for lab tests, medication and diagnostic tests, update
patient charts upon daily and upon admission, transfer records along with
patients to other patient care units, order supplies as needed fro the
patient care units, rotate and float to cover other units as needed, work
closes with the admitting office to secure patient beds.
Education
University of Maryland University College College Park, MD
Graduated May 2006
B.S. in Behavioral and Social Science
The Training Source Inc. Seat Pleasant, MD
Graduated June 2004
Certificate in Business Office Systems
Microsoft Office Suite (Word 2007, PowerPoint, Excel, Access, Outlook,
Publisher)
S.U.N.Y. Downstate Brooklyn, NY
Graduated March 2001
Outstanding Academic Achievement Award - Medical Terminology Proficient and
Reimbursement Coding
Certificate in ICD-9-CM & HCPCS Coding
Vesta Inc. Lanham, MD
Certificate of Appreciation
PRP Employee of the year 2005
Hampton, VA
CPR Certification 1/2012
Qualified Mental Health professional
Qualified Developmentally Disabled Professional
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