Customer Service Assistant

Annie Marie D. Brooks

**** ******** ***. *** ** Edina, MN 55435

Phone# 612-***-**** acb31y@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated, dependable employee with 25 years’ experience in scheduling and administrative work. Team player who takes pride in doing great work and achieving the highest level of customer service while treating patients and families with empathy and compassion. The greatest reward is seeing patients overcoming their health issues and returning to a better quality of life.

ADMINISTRATIVE AND TECHNICAL SKILLS

• EPIC, EMR, FCIS and OTTR

• Microsoft Word and Excel

• Order supplies and repairs.

• Process and trouble-shoot billing and fees for services.

• Schedule and maintain calendars.

Insurance verification and registration. Update demographics, charting, documentation.

• 10-20 Phone Lines, Xerox Copier, Fax Machine.

COMMUNICATION AND ORGANIZATIONAL SKILLS

• Excellent phone skills; Sensitive to patient needs when scheduling them for evaluations to determine whether they meet criteria for transplant.

• Handle complex scheduling of multiple clinic appointments/medical procedures with physicians and support staff such as social, nutrition and radiology services in hospitals and clinics.

• Skilled multitask/team member; Complete registration process of incoming patients, deal with unexpected schedule changes, perform office tasks and deal with front desk issues.

• Compassionate, warm and friendly while interacting with patients.

WORK EXPERIENCE

U.S ONCOLOGY, Call Center St. Paul, MN 2013- 2013

AEROTECH Staffing Agency, Call Center, Hennepin Med. Ctr Mpls, MN 2012 - 2013 Clinic Scheduler, Solid Organ Transplant, Fairview UMMC, Mpls, MN 2011 - 2012 Clinic Scheduler, Solid Organ Transplant, UMP, Mpls, MN 2004 - 2011 Outpatient Clinic Assistant, Primary Care Clinic, Fairview UMMC, Mpls, MN 2001 - 2004 Clinic Scheduler, Bone Marrow Transplant, Fairview UMMC, Mpls, MN 1999 - 2001

HUC, Fairview UMMC – West Bank, Mpls, MN 1995 -1999

EDUCATION AND TRAINING

Certified Health Unit Coordinator, Fairview Health Services 1995

Barry University, Miami, Florida, Business Major 1993-1994

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