Project Manager Management

Donald Joseph Farrell

*** ****** **

Roswell, GA 30075

Ph: 770-***-****

EXPERIENCE

**** - ******* - **** ********

Quality Consultant

Contract with DBA in a Box, Inc of Atlanta, GA

To perform professional services with Compliance and Quality Assurance

testing of Financial software applications for client.

Testing effort included function and system testing activities.

Compliance effort included mapping FDIC, FINRA, HIPPA, PCI, SOX 404, and

COBIT regulations to the financial applications.

2005 - 2010 ROLLINS, Atlanta, GA

Manager of Information Technology Center (ITC) Quality Assurance

A public, Service Sector Company with 10,000 employees and over 500 branch

offices across the US, Canada and Mexico. Responsible for:

1. Manage the software development projects as it relates to the quality

standards throughout the SDLC.

2. Develop and manage the QA Plan.

3. Conduct Project Reviews and publish a Final Report throughout the life

cycle of the development project.

4. Manage the Process Audit Program and conduct Process audits to ensure

we do what we say we do.

5. Conduct Capability Maturity Model (CMM) Assessments of each Process.

6. Monitor key checkpoints in the testing effort and report monthly

statistics.

7. Review project deliverables for compliance to quality standards.

8. Recommend process improvements.

9. Manage the Change Control activities for the IT Center.

10. Manage the Corrective Action activities for the ITC.

11. Mentor and coach employees with implementation of quality methodology.

12. Develop and manage the ITC Information Management System.

13. Manage the Service Level Agreements between ITC departments.

14. Manage the Communication Process for ITC.

15. Participate on the SOX 404 PMO Team for the ITC.

2005 RESOURCES GLOBAL PROFESSIONALS, Atlanta, GA

Associate Consultant

A public, project-based professional services firm created to help clients

execute strategies on a more cost effective basis by providing experienced

and high-caliber accounting, finance, internal audit, information

management, human resources, supply chain management and legal

professionals.

Airlines

1. Performed SOX 404 Compliance testing for the following Business Units:

a. In-Flight Services o Flight Operations

b. Airline Customer Service o Corporate Real Estate

c. Insurance Risk Management

d. Delta Global Services

e. Fuel Management Accounting

For each of the above:

a. Documented the Walk -Through,

b. Modified business process changes according to the Change Management

procedures,

c. Assisted with maintenance and creation of Visio Flowcharts,

d. Tested the key controls and documented the Test results of the Key

Controls in DOCUMENTUM database.

e. Made several recommendations for improving the processes for SOX 404

compliance.

Insurance

1. Performed an audit of the Underwriting and Claims Business Process.

2. Documented the Walk-Through, modified business process changes according

to the Change Management procedures, and documented the Test results of the

Key Controls.

3. Documented the Final Report for Internal audit and made several

recommendations for improving the auditing the processes for SOX 404

compliance.

2005 CALLAWAY PARTNERS, Atlanta, GA

Senior Consultant

1. Forensic Accounting Consultant to the ING Corporation relating to

Sarbanes-Oxley 404 Certification.

2. Scope of contract includes the review of Procurement and Treasury

Accounting business processes and documenting narratives, developing

Process Flowcharts and Risk Control Matrices for each department.

3. Primary responsibility to manage a team of 5 consultants to participate

in the following phases: a. Documentation: Narratives, Test Scripts, and

Management Reports in Word & Excel, Flowcharts b. Remediation: Analysis,

and Change Control for documentation.

c. Testing: Execution and analysis of data.

2004 - 2005 KFORCE PROFESSIONAL SERVICES, Atlanta, GA

Senior Internal Auditor

1. Consultant to the MCI Corporation relating to Sarbanes-Oxley 404

Certification. Scope of contract includes the review of Revenue Accounting,

AR, Cash Clearing and Commission Business Processes, documenting

narratives, developing Process Flowcharts and Risk Control Matrices for the

Revenue Assurance & Systems Support department.

2. Primary responsibility to participate in the following phases:

a. Documentation: Narratives, Test Scripts, and Management Reports in Word

& Excel, Flowcharts in Visio.

b. Remediation: Analysis, and Change Control for documentation.

c. Testing: Execution and analysis of data.

d. Provided leadership role in gathering data and performing analysis

within the following areas: . Input/Output Hand-Offs between department

groups.

2000 - 2004 MANHATTAN ASSOCIATES, INC., Atlanta, GA

Process Improvement Manager

1. Responsible for achieving a global ISO9001: 2000 certification; the

design and development of the WEB-based quality management system; ensuring

that business processes of the management system are established,

controlled, and maintained. Other duties included:

a. Maintained the audit program, including internal audits, sub-contractor

audits and supplier audits, including establishing and maintaining audit

standards per regulatory and company requirements.

b. Coordinated and hosted customer (client, regulatory, etc.) audits as

required.

c. Assembled and maintained department quality reports for management

review (Field Event Reports, Internal Incident Reports, Audit Reports,

etc.), to include track and trend data analysis.

d. Provided analysis of processes to other operational units on a periodic

basis.

e. Created, revised, reviewed and approved SOPs for department and other

areas as applicable.

f. Reviewed and approved validation of corrective actions to non-

conformances.

g. Understood and interpreted regulatory requirements and guidelines to

ensure company compliance, and to maintain certification with regulatory

authorities.

h. Directed the ISO 9001:2000 certification project and achieved Global

Certification within 9 months. Certification scope included the business

processes which developed the software products and delivered services to

the customer and included 15 business units: Product Management, Product

Development, Client Relations, Customer Support, Sales, Professional

Services, Account Management, HR, Legal, Facilities, IT, Marketing,

Alliances, Finance, and Channel Sales. Initially, two sites were included

in the scope, with six sites being added within 36 months.

i. Designed and managed the development of a global web-based quality

management system which is considered one of the best by clients, and

external auditors.

j. Internal Audit Program Manager. Developed and directed the Quality

Management System Audit Program, which consisted of 61 business processes

audited across 8 sites. Participated directly in eleven Internal, and six

External Audits over a 36-month period. Developed an Internal Auditor

training manual to instruct new auditors throughout the company.

k. Established the infrastructure to assess the quality management system

by training the senior management and key personnel to provide strategic

and tactical solutions relating to business process quality metrics.

Recruited and trained over 30 volunteers to become internal auditors, and 6

to become Lead Auditors.

l. Coordinated six 3rd Party audits by prospective clients of which five

became clients.

m. Directed the management team to become audit ready by identifying gaps

through a series of self-assessments across eight locations; (Atlanta GA,

Raleigh NC, Mishawaka IN, Indianapolis IN, Burlington MA, Bracknell UK,

Utrecht NL, and Bangalore India)

n. Coordinated the Business Process Improvement function within the company

realizing Continual Improvements to processes within the company business

units. Improvements consisted of:

o. Software Development: 67% reduction on S/W defects; 4-fold increase in

productivity; 65% reduction in product cycle time.

p. Customer reference-ability increased from 45% to 51% indicating a 13%

increase in overall customer satisfaction.

q. HR: New Hires orientated in a consistent manner, and became productive

quicker. This saves the company on average, three weeks in lost

productivity.

r. Software Consultants: increased efficiency of product implementation by

50%.

s. Acquisitions: Increased efficiency of incorporating business processes

by 60%.

t. Participated on the company steering committee regarding compliance to

Sarbanes-Oxley.

1995 - 2000 COMPUTER TASK GROUP, Atlanta, GA

Manager & Senior Consultant Field-Service Manager

1. Managed several sales, services IT professionals within IBM environment

for CTG.

Project Manager, at IBM

1. Participated in Area Wide task force on ISO 9001 Certification to become

Audit Ready within 12 months. AGA certified the ADM Process with zero

findings.

2. Coordinated 18 Software Projects to become ISO 9001 ready and closed the

identified Gaps through a series of ISO assessments across two development

labs (Atlanta, and West Palm Beach). 3. Developed an ISO 9001 Readiness

Education Plan and delivered 15 ISO 9000 Workshops to 83 ISSC-S regular

employees, realizing a 9.4 course evaluation from the students out of a

possible 10. 4. Managed the software development of Tele-Sales Function.

Final result was on time, within budget, and met specifications.

Business Controls Advisor, at IBM

1. Developed and executed Internal Audits for Direct Marketing, NA Sales

Centers, NA Customer Service Call Centers, and Channel Sales.

2. Advised staff on Compliance Issues to: ASCA Certification, Application

Development, IT Standards, System Standards, Internet/Intranet Standards,

Business Process Management, and Risk Management.

3. Audit Services included:

a. Content/Data Quality Management (ensuring data integrity for key

controls are effective for each Business Unit)

b. Application Security and Controls Assessments (ensuring Application

Controls are effective for each Business Unit)

c. Identity Management Security (ensuring Access Controls are effective for

each Business Unit)

d. Information Technology Controls (ensuring I/T Controls are effective for

each Business Unit)

e. Infrastructure Security (ensuring the security of infrastructure is

effective for each Business Unit)

f. Systems Project Control Assurance (ensuring System Controls are

effective for each project)

g. Security Management (ensuring the security of operations and services.)

h. Business Continuity Management (ensuring the continuity or uninterrupted

provision of operations and services.)

1994 - 1995 Andee Leasing, Marietta, GA

Sales Manager

1993 - 1994 Self Employed

ISO 9000 Quality Consultant - SDLC expertise

1969 - 1993 IBM CORPORATION, Atlanta, GA

Sr. Advisory Quality Assurance Analyst

1. Directed a nationwide project that developed a skills inventory database

for over 1300 R&D I/T staff.

2. Planned, developed, and ensured execution of Technical Support for seven

families of PC software products which covered multiple Development

Laboratories. (BI, IC, AR, GL, AP, PR, SA).

3. Developed a generic Technical Support Plan to streamline the Customer

Support Process.

4. Project manager for the software development effort for the IBM S/36

Business Management Accounting System (BMAS) included 143K lines of code

(KLOC), representing six applications.

5. Supervised nine test analysts for the IBM S/23 BMAS application, which

included 161 KLOC. The quality rate for this effort was realized at less

than 1 valid error per thousand lines of code.

6. Designed, coded, tested, packaged, and continued to support eight

families of application software products representing the Medical,

Financial, and Public Accounting Industries on the IBM platforms.

EDUCATION / PROFESSIONAL DESIGNATIONS

1. BA, Mathematics & Computer Science, East Carolina University,

Greenville, NC

2. Certificate, Project Management, Computer Task Group Management Training

3. Certificate, Quality Auditor, American Society for Quality

4. Certificate, Quality Systems Provisional Auditor, Registrar

Accreditation Board affiliated with the American Society for Quality

5. Certificate, Internal Auditor and Documentation for Quality Systems,

Georgia Technical Institute

6. Certificate, ISO 9000 Lead Assessors Training, Quality College of

Scotland

7. Certificate, Mfg & Distribution Application Specialist by IBM

Corporation, Manufacturing and Distribution Industry School, IBM Plant at

San Jose, CA

8. Certificate, Medical Application Specialist by IBM Corporation, Medical

Industry School, Georgetown University

9. Senior Member, American Society for Quality

10. Graduate of Center for Creative Learning Program in Greensboro, NC -

2006

Recognition and Community Service Awards

1. 1972 - Member of Knights of Columbus

2. 1972 - Member of the Tennessee Jaycees

3. 1973 - President of local Jaycee Chapter - Knoxville, TN

4. 1975 - Member of Georgia Jaycees

5. 1985 - Distinguish Service Award by Roswell Jaycees

6. 1985 - Roswell Parks and Rec Basketball Coach

7. 1988 - Roswell Parks and Rec Football Coach

8. 1993 - ASA Softball Umpire until 2009 - Georgia

9. 1995 - AABA Basketball Referee until 2008 - Georgia

10. 1999 - ASA Umpire of the Year - Georgia

11. 2004 - #1 Distinguished Alumnus Hall of Fame recipient - Bishop

McGuinness High School - North Carolina

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