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Customer Service Analyst

Location:
Birmensdorf, ZH, Switzerland
Salary:
70000 +
Posted:
January 10, 2014

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Resume:

Walter R. Willig

Data Analyst & Programmer Analyst

Born: 28/11/1967 – 45 years old

Address: Mattenweg 3 Erdgeschoss

Birmensdorf, Zurich 8903

Nationality: Spanish

Marital status: Married

E-mail: acb2zp@r.postjobfree.com

Cell: +41-79-884-**-**

Languages:

Spanish (Native)

English (Full professional proficiency)

German (Basic)

Summary

I am a self-motivated Senior Programmer/Data Analyst with remarkable technical and

analytical skills. I am proficient in: software development, data analysis, database

management with high level SQL and Oracle DB, information system support, business

analysis support of processes and risk management; key person to answer questions

from the sales management, analyze market, partners, customers, products and interpret

the market trends and their drivers, security, network and server support, enterprise

application integration, program configuration, testing and evaluation, which I have

expanded in several analyst/programmer roles.

These experiences have been instrumental in allowing me to develop and apply my

skills in a professional context; having the right attitude and a genuine enthusiasm for

the work, making sure that every task given to me is done on time and to the standards

expected and wherever possible beyond.

Linkedin: http://www.linkedin.com/pub/walter-r-willig/42/626/a65

Skills & Expertise

• VBA - Excel – MS Access

• C# 4.0 .NET

• C# 3.0 .NET

• VB.NET

• VB5

• ASP.NET - MVC

• Microsoft SQL Server

• PL/SQL (Oracle)

• MY SQL

• Problem Solving

• Multicultural

• International Environment

• IT Solutions

• Crystal Reports

• LINQ – ADO.NET - DAO – Strongly Typed Data Set - Entity Framework

• Web Services

• Developer Express

• SOA

• CRYSTAL REPORTS

• OOP

• XML

• EDI – EDIFACT

• AutoCAD – AutoLISP

• Cloud computing with Windows AZURE

Experience

Freelance IT Senior Data Analyst at Groupon 2011 - Present (2 years) Madrid, Spain

• Developing and maintaining applications by evaluating clients’ needs in

Portugal, Spain, Italy and Greece;

• Direct contact with end users of software and reports optimization.

• Optimizing of sales reports, commissions, subscribers…

• Business Intelligence and Finance Consulter majoring in the developing and

enhancing processes.

• Ad-hoc software solutions with critical problems.

• Analyzing requirements; developing software systems and process optimization

in Excel and MS Access with VBA, Office 2010. Typical daily tasks include

meeting with clients, presenting proposals, ensuring budgets are met, analyzing

existing IT systems and overseeing the implementation of new systems,

according to prospects.

• Quickly understanding client organization’s mission, structure, operations and

scope of current requirement.

• Providing subject matter and/or technical expertise to the study team.

• Reviewing and analyzing information provided by the client and/or developed

by the study team.

• Understanding how to map organizational processes.

• Participating in structured interviews with senior and executive level.

• Assisting in tracking and enforcement of project deadlines and schedules.

• Prioritizing multiple tasks effectively.

Recommendation available upon request

Programmer Analyst at T-Systems (a Deutsche Telekom Group company) 13

January 2009 – 30 June 2013 (4 years 6 months) Madrid, Spain

Daily administration of the data warehouse using TOAD Software for Oracle

• Management and development of IT projects arranging project requirements in

programming sequence by analyzing requirements; preparing a work flow chart

and diagram using knowledge of computer capabilities, subject matter,

programming language, and logic.

• Creating and maintaining web service to launch daily and monthly reports in C#

• Developing software according to clients’ needs – our customers included most

of the banks in Spain.

• Developing and maintaining an ERP Logistic system in charge of approximately

80% of the ATM in Spain.

• Maintaining and providing quick solutions of the company's system 3rd level

incidences.

• Providing reference for use of prime and personal computers by writing and

maintaining user documentation; maintaining a help desk.

• Keeping equipment operational by calling for repairs; following manufacturer's

instructions and established procedures; evaluating new equipment.

• Protecting operations by keeping information confidential.

• Contributing to team effort by accomplishing related results as needed.

• Using but not limited to the following computer languages: C #, Web services

and Web in ASP, VB and VBA for Excel and MS Access with Oracle Visual

Studio 2005 - 2008 – 2012.

Recommendation available upon request

Programmer Analyst at Freyssinet 2008 - 2009 (1 year) Madrid, Spain

• Developing company databank in SQL 2005 and maintenance of data

warehouse.

• Enhancing staff accomplishments and competence by planning delivery of

solutions; answering technical and procedural questions for less experienced

team members; teaching improved processes.

• Developing functional specifications and system design specifications for

client engagements.

• Maintaining professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal networks;

participating in professional societies.

• Examining existing business practices and suggesting solutions to IT issues.

• Developing of computer applications, project pre-stressed specialized business

applications in Engineering.

• Leading testing efforts.

• Ensures issues are identified, tracked, reported on and resolved in a timely

manner.

• Assisting in enforcement of project deadlines and schedules

• Made Improvements in Autocad routines within VBA.

• Project Languages: Visual Basic.Net in Visual Studio 2005 - 2008, SQL 2005 in

company ERP.

Business Support Analyst at GE Healthcare January 2007 - December 2007 (1 year)

Alcobendas Area in Madrid, Spain

• Eliciting requirements using interviews, document analysis, requirements

workshops, surveys, site visits, business process descriptions use cases,

scenarios, business analysis, task and workflow analysis.

• Critically evaluating information gathered from multiple sources, reconcile

conflicts, decompose high-level information into details, abstract up from low-

level information to a general understanding, and distinguish user requests from

the underlying true needs.

• Using enterprise-wide requirements definition and management systems and

methodologies required.

• Working independently with users to define concepts and under direction of

project managers.

• Driving and challenging business units on their assumptions of how they will

successfully execute their plans.

• Thorough understanding of how to interpret business needs and translate them

into application and operational requirements.

• Collaborating with developers and subject matter experts to establish the

technical vision and analyze tradeoffs between usability and performance needs.

• Developing Procurement Application in VBA and .NET,

• Obtaining data from the MFGPRO DOS Legacy Tool to other platforms.

Recommendation available upon request

Programmer analyst at LUTONS TRAVEL SL August 2006 - December 2006 (5

months) Las Palmas De Gran Canaria Area, Spain.

Sector: Hospitality and Tourism.

Application Development for booking software in Access VBA to SQL Server 2005.

Maintenance Technician I was uncharged for all the 12 offices and the only technician.

Customer service in English and German.

Location: Las Palmas De Gran Canaria Area, Spain.

Technician at APP Informatica January 2005 - August 2006 (1 year 8 months)

Las Palmas De Gran Canaria Area, Spain.

Sector: Computer and Distribution Equipment.

Features: Computer and Systems Technician, sales manager.

Customer Support Engineer at AT&T USA February 2004 - December 2004 (11

months) Greater Los Angeles Area

Internship:

Developing and maintenance of an internal application in DBASE.

Customer Support in Spanish - English - German and Portuguese.

IT Analyst & Bussines Support at Mediciones Satelitales SL ARGENTINA January

1997 - December 2003 (7 years) Buenos Aires,Argentina

http://www.medicionesgps.com.ar/

Sector: Topography.

Functions: Application Development AutoLISP and Visual Basic, Making plans in

Autocad, Topographic

Measurements with Geodetic GPS receivers over the entire country.

Education

C.A.E.D.I. Polytechnic University

Associate's degree, Programmer Analyst 2000 – 2002

Courses

• MICROSOFT OFFICIAL COURSE IN

• MANAGEMENT AND DATABASE DESIGN SQL

• SERVER 2005 MCITP 70-431

• Master in Visual Basic. NET (MCAD certification

• course with VB.NET)

• OBJECT ORIENTED PROGRAMMING

• ASP .NET 2310B

• DESIGN computer aided 2DI Course Autocad 2008

• Market Research

• Website Development with Java script and PHP

• C# .NET

Interests

I am a technology enthusiast, I like reading, travelling, cooking good food, I

recommend Jamie Oliver’s web page for recipes: http://www.jamieoliver.com/, I love

the company of my family. I share and admire the curiosity and career of Carl Sagan. I

also have a special interest in Antony Robin’s work and his perspective of life.



Contact this candidate