KHURSHEED AHMED ANSARI

**/* ********, *** ****, Howrah - 711101

Cell Phone: +91-856******* / 945*******

Email - acb2z8@r.postjobfree.com

SEEKING MANAGERIAL ASSIGNEMENT IN BUSINESS OPERATIONS / SALES / CUTOMER

SERVICE / PROFIT CENTRE MANAGEMENT IN BANKING & FINANCIAL SERVICES ANYWHERE

IN INDIA PREFERABLY IN ALLAHABAD OR KOLKATA

CAREER ABRIDGEMENT

. Dynamic & result oriented NCFM and quality management certified

professional with more than 10 years of rich experience in BFSI.

. Executed excellent business and operational drive in companies like

ICICI Bank, HDFC BANK, Tata AIG Life Insurance Company Ltd, Deutsche

bank, HSBC Bank, etc.

. Proficient in leading teams for running successful process operations

& experience of developing procedures, service standards for business

excellence and maintaining regulations.

. Possesses ability to work collaboratively with multi-disciplinary

team (Sales, pre-sales & customer support)

. Creative strategist having ability to generate sales across all

potential market segments by building customized marketing thrust.

. Competent in identifying & developing new markets, product positioning

and channel expansion.

. Possesses strong analytical and problem solving skills, with the

ability to make well thought out decisions.

. Leading, motivating and handling large sales teams to achieve

assigned targets & corporate objectives.

. Ability to prioritize, multitask & manage complex workload.

. Developing new key accounts to ensure regular business at the same

time serviced existing clients

. Strong team manager, trainer and a motivator with ability to build and

retain cohesive team of performers.

. An efficient team member, bringing enthusiasm and energy into the

group efforts.

. Rewarded and recognised with several rewards & recognitions throughout

the professional career.

. Possess excellent interpersonal, communication and organisational

skills with proven abilities of customer relationship management and

service to the customers.

. Resourceful in the completion of projects, effective at multi-tasking.

CAREER CONTOUR

General Manager (Importer and Exporter of Kolkata Apr'12 till

Marine Products) date

Branch Manager ICICI Bank Fatehpur Dec'09 to

/ Apr'12

Allahabad

Deputy Manager HDFC BANK Mumbai Mar'08 to

Jun'09

Branch Operation Tata AIG Life Insurance Mumbai Mar'07 to

Executive Company Ltd. Feb'08

Senior Customer Service Deutsche bank Mumbai Apr'06 to

Officer Mar'07

Customer Service Officer HSBC Bank Mumbai Sep'03 to

Apr'06

Supervisor TCI SEAWAYS LTD Chennai Jan'01 to

Aug'02

OCCUPATIONAL REVELATION

PRESENT ASSIGNMENT

WITH NAAZ IMPEX (INDIA) PVT. LTD.

. Accountable for entire business operations and administration

. Providing direction and support to the team for building capability and

better client servicing.

. Handling management of operations through liaison with external

customers, retail marketing, audit, risk, IT, retail operations and

vendors.

. Preparing periodical reports for monitoring business performance and

effective internal communication.

. Managing counter interaction with customers for sales mobilization and

reviewing and interpreting the impact of changes in rates and attuning

strategies accordingly

PREVIOUS ASSIGNEMENT

WITH ICICI BANK

. Spearheading the entire branch Management in terms of Business

Development, Customer Service and all other banking related activities.

. Handling HNI clients and taking care of their net portfolios and

critical issues.

. Accountable for generating revenue for bank as per decided targets from

fresh acquisition and existing base allocated to Business Banker by

Cross selling third party products and setting up targets for sales

team.

. Handling management of branch operations through liaison with external

customers, retail marketing, audit, risk, IT, product group, retail

operations, clearing, currency chest, ATM vendors and functional heads.

. Setting up goals for process improvement in branch and Cross Training

to team members to handle them.

. Handling second level Customer escalations and redressing queries &

issues to their optimum satisfaction

PAST ASSIGNEMENTS

1 WITH HDFC BANK

. Provided support in setup and maintenance of products in Retail Banking

of Bahrain Operations like Account Opening - CASA (Current A/C & Saving

A/C) and Term Deposit A/C.

. Provided support in setup of products in Trade Finance of Bahrain

Operations like Buyer's Credit.

. Generate leads for CASA and Term Deposit A/C through email. Following

up on such cases from RM.

. Provide training to teams performing system related development

testing.

. Assist testers with defect identification, escalation and resolution as

needed.

. Developed strong leadership skills and sense of ownership.

. To ensure that the unit is Audit Ready at all times on the Zero

Tolerance areas.

. To ensure compliance with Anti Money Laundering Controls.

. Maintaining all MIS Reports for Current and Saving Accounts, Term

Deposits, Buyer's Credit, Foreign Inward Remittance Certificates and

cash flow of funds.

1

WITH TATA AIG LIFE INSURANCE COMPANY

. Worked as a backup for the Branch Operations Manager.

. To do the scrutiny of new business application forms and fixing all the

medicals for HNI customers.

. To follow up with underwriters/advisors for the pending documents for

issuance of policy.

. To follow AML & KYC guidelines before acceptance of new application

forms.

. Had effective communication with all related departments mainly being

Underwriting /POS / Claims.

. To do a regular follow up with underwriters for the issuance of policy

within the mentioned TAT.

. Doing internal Branch Audit when required and to co-ordinate with

advisors for renewal of premiums.

. Handling of BRE and solving the customer queries and complaints through

email / telephone / walk in.

EARLIER ASSIGNEMENTS

WITH DEUTSCHE BANK & HSBC BANK

. To handle inbound customer calls while providing consistent delivery of

customer delight relating to queries or complaints by providing prompt

and efficient service and meeting interdepartmental SLA.

. Providing resolution adhering to the Bank Policy and maintaining

accuracy of information given to customers by keeping in mind quality

parameters and security control as well.

. To represent the Bank in a professional manner and to take required

number of calls and to perform other duties assigned by team lead as

well.

. Timely login and raise request and complaint for resolving customer

queries and route calls through IVR where applicable.

. Generate leads for other product categories like personal loan etc.

. Following up on complaint cases through emails and ensuring speedy

resolution of the same.

. Handled service recovery cases, chargeback activities, pre and post

issuance activities and quality audit.

2

WITH TCI SEAWAYS LTD

. Supervision, matters relating to It activities & Accounts.

. Maintaining records through Oracle and Developer 2000 and preparing

invoice, shipping order and bill.

NOTABLE MILESTONES ATTAINED

. Awarded as the "Best Branch Manager" by Zonal Head in terms of Audit

Score and Business in ICICI Bank.

. Passed the Business Leadership Program through ICICI Bank

. Have been a core member right before the official launch of Foreign

Branch Operations in India in HDFC Bank.

. Was a core member right before the official launch of credit cards in

India in Deutsche Bank and received memento signed by MD/CEO

SCHOLASTICS

ACADEMIA

Bachelor of Arts from University of Mumbai in 2000

PROFESSIONAL

NCFM Certification Course from NSDL in Apr'2010

Chrysalis Certification Course from Tata AIG

Pursuing Masters in Business Administration from EIILM University, Sikkim

IT FORTE

Quality Management Program through NIIT in Mar'2000

3 year professional diploma course in Web Centric Computing (GNIIT) through

NIIT in Mar'2000

Proficient in

PLATFORM :- WIN .NT 4.0 WIN 95/98, UNIX & VB

LANGUAGE :- C++, VC++

RDBMS :- MS-SQL SERVER VER7.0 & VER.2000

OTHER TOOLS :- MS-WORD, MS-EXCEL, MS-POWERPOINT, HTML, DHTML, ASP

& XML

OTHER CERTIFICATIONS

. Attended training on systems for 3 months in Citibank Corporate Affairs

Dept through NIIT.

. Attended training on Insurance from Birla Sun Life while working with

Deutsche Bank for 1 year in Card Division

PERSONAL DOSSIER

Date of Birth : 24th April, 1980

Father's Name : Mr. Nafees Ahmed

Permanent Address : 74, Pura Manohar Das Akbarpur,

Allahabad - 211016

Marital Status : Married

Languages Known : English, Hindi and Marathi

Hobbies : Listening to music and playing Cricket

Extra Curricular Activities : Represented Maharashtra State in

Surat and got third prize in Speech competition.

Represented the boxing team at University

level from Maharashtra College.

Contact this candidate