Customer Service Management

Sergio Licata

-Degree in Economics and Business-

Mobile +39/ 328-***-**-** – E-mail *********@*****.*** – Address Viale delle Alpi,86 – 90144 Palermo – Italy

Curriculum Vitae

22.10.1970 in Palermo (Italy)

Italian

Ready to work World Wide

Profile

Management Accountant/Controller /Administrative clerk/Export Manager

• International experience within the Oil and Gas Industry as Management Accountant and Cost

Controller

• Excellent Administrative Clerk, Management Executive, Assistant

• International internship within the Tourism Industry as Front Desk and Night Auditor

Skills:

• Italian native speaker with Fluent English (written and spoken)

• General Management

• Marketing Researches, market Analysis, Financial Reports, General Accounting (invoice coding,

Cost’s Allocation, accounts payable, accounts receivable, data entry, budgeting, cost control,

reconciliations), Export marketing strategies

• Good Knowledge of MS Office (Excel, Word) SAP, Oracle, Fidelio Opera.

• Professional Team worker

• Excellent Hotel Receptionist (booking, reservations, check in, check out, back office)

Sergio Licata

-Degree in Economics and Business-

Mobile +39/ 328-***-**-** – E-mail *********@*****.*** – Address: Viale delle Alpi,86 – 90144 Palermo – Italy

Work experience

05/11-Today Administrative Clerk for International Bunker s.r.l. (Oil and Lubrificants

Supplier) Port of Palermo, Italy

• Responsible for general management, accounting, inventory, customer service,

sales

• Use of Ms Office, Excel, Word

03/04-12/08 Management Controller for General Marine Group s.r.l. (Ship’s Supplies

Company) Palermo, Italy

• Responsible for Accounting, financial Reports, Accounts Payable and Accounts

Receivable, Inventory

• Use of Ms Office, Excel, Word

03/03-03/04 Cost Controller for Saipem Portugal Lda (Oil and Gas Industry) Funchal, Portugal

• Responsible for Management Accounts, Cost Control, Budgets, Document Control

• Use of SAP, Excel, Word

05/01-02/03 Management Accountant for European Marine Contractors Ltd/Saipem UK (Oil and

Gas

Industry) London, United Kingdom

• Responsible for Management Accounts, Invoice coding, data entry, accounts

Payable, Projects Accounts

• Use of Oracle, Access, Excel

07/00-02/01 Front Desk and Night Auditor internship program within the DKN Hospitality

Group (Hotel Chain-Tourism Industry) Anaheim, California, U.S.A

• Responsible for Hotel Reception, Check in, Check Out, Booking, Back Office

• Use of Guest View

01/99-06/00 Professional Apprenticeship within the F.sco Gambino Consultancy Studio

(Fiscal Law and Accounting Review Consultancy Studio) Palermo, Italy

• Responsible for Business Planning, Accounting, Fiscal Claims

• Use of IPSOA, Word

03/95-07/95 Waterclerk for Agenzia Marittima I.V. Meli, (Maritime Agency) Palermo, Italy

• Responsible for Customer Care, Documents Control

Sergio Licata

-Degree in Economics and Business-

Mobile +39/ 328-***-**-** – E-mail *********@*****.*** – Address: Viale delle Alpi,86 – 90144 Palermo – Italy

09/94-09/95 General Assistant for General Marine Suppliers s.n.c. (Ship’s Supplies Company)

Palermo, Italy

• Main Duties: Secretarial

Education

09/89-04/98 Degree in Economics and Business, University of Palermo, Italy

• Main subjects: Industrial technique and commerce, Banking technique,

International Commerce technique, Organization and Logistics, Micro and

Macro Economics, Accounting, Commercial Law

• Subsidiaries: Industrial Law, Economic Geography, Sociology

• Final Thesis: “The Sicilian Wine Growing and Producing Sector: The Export

marketing strategies”

Erasmus Exchange Student Program (six months of International class in Sweden)

• International Economics

• Organization

• Purchasing

• Swedish language and culture

09/84-07/89 Diploma of Scientific Studies at Liceo Scientifico “G.Galilei” Palermo, Italy

Postgraduate Courses

03/11 05/11 Accounting & Management Control intensive course, Palermo, Italy

01/11-02/11 52 Hrs Intensive course in Mediation ADR (Alternative Dispute Resolution)Messina, Italy

04/10-11/10 Master Degree In Tourism Management, Centro Studi CTS, Catania, Italy

References

Prof. Luigi De Paoli “Bocconi” University of Milan (Italy) Tel. +39/ **-**-**-**-**-**

Raimondo Licata (General Manager International Bunker s.r.l.) mobile +39/329-**-**-***

Dott. F.sco Gambino (Consultant in Accounting and fiscal law) mobile +39/328-**-**-***

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