Engineer Service

TONY KHIAMI

* ****** ** ********* ****

SYDNEY, NSW, 2142

Mob: 040*-***-***

E-mail: acb2xj@r.postjobfree.com

CAPABILITY STATEMENT

Field service engineer with 3 years experience in a network support

environment. Establishes and maintains effective relationships with clients

and team members. Ability to troubleshoot day-to-day hardware/software and

networks related issues maintains ownership and accountability from the

initial call through to resolution.

QUALIFICATIONS

. Cisco CCNA voice.

. Cisco CCNA wireless.

. Advanced diploma in network security.

. Cisco CCNA security (CCNAS).

. Cisco Certified Network Associate (CCNA).

. Diploma in Information Technology - Internetworking

. Certificate III in Telecommunications ICT30202 (Cabling and Patching)

CAREER SUMMARY

AUHelpdesk

Field Service Engineer JAN 2009 - DEC

2012

Docomo InterTouch

Field service Engineer Sep 2007 - Nov 2008

Kaz Group

Media operator Feb 2006 - Sep 2007

IBM

Media operator Oct 2005 - Feb 2006

Guthy-Renker

IT Assistant Jan 2004 - Jun 2004

KEY ACHIEVEMENTS

. Trained team members on new technologies that were introduced to the

infrastructure.

. Ability to support multiple clients with different IT environments

simultaneously.

. Subject matter expert in supporting VLANs Department of Communities

EMPLOYMENT HISTORY

AUHelpdesk

Field Service Engineer JAN 2009 - DEC

2012

Main Function:

AUHelpdesk is an IT support for homes and small business organisations.

Responsibilities:

. Jobs varied between calls for homes and small businesses.

. Answering on average 10 to 20 calls a day and attending to customers

site when needed.

. Logging all incidents and service requests jobs via CRM.

. Support users for MS office applications, hardware, software and

networks problems.

Docomo InterTouch

Field service Engineer Sep 2007 - November 2008

Main Function:

Docomo InterTouch is a global company that provides internet and movies to

hotels in Australia and overseas. My role was supporting their networks in

hotels, remotely or on site when it's needed.

The Docomo InterTouch networks consist of Windows, Cisco and Linux OS.

Responsibilities:

. Supporting internet connections and networks in hotels,

troubleshooting Cisco devices

(Switches and routers), windows & Linux servers and wireless networks.

. Movie systems and IPTV in windows 2000 server environment with

internet systems in a USG server environment.

. External VPN support for remote users using VNC/ Remote desktop/

Dameware

. On call duties.

. Linux basics.

. Troubleshooting VLANs and switches connections.

. Routers DSL configuration

Kaz Group

Media operator Feb 2006 - Sep

2007

Main Function:

KAZ now owned by Fujitsu provide outsourced IT solutions for many

companies. The main element in this role was running backups for different

clients in an Iseries and windows environment. Each client has a different

IT environment; the objective was to understand the client so they could be

supported completely. This work environment provided exposure to many

applications. 24/7 rotating shift.

Responsibilities:

. Running backups for different clients in an Iseries and windows

environment.

. Perform monitoring, prioritize and processing the media as an output

of mainframe and midrange computers.

. Working unsupervised.

. Handle technical and hierarchical escalations.

. Call queue management.

. Manage priority cases.

. Handling media in a professional manner

IBM

Computer operator Oct 2005 -

Feb 2006

Main Function:

I managed backups and media in a very busy environment.

Responsibilities:

. Monitoring backups and arrange backup media

Guthy-Renker

IT Assistant Jan 2004 - Jun

2004

Main Function:

Guthy-Renker is an advertisement company with its own internal IT support.

My role was to help complete a project for setting up a small network and

support its employees.

Responsibilities:

. IT assistant in WIN 2000 servers and WIN XP workstations network

environment.

. Troubleshooting network hardware and software problems and installing

servers and workstations.

. Desktop support helping users with their IT problems.

Skills Set

I supported windows servers 2000 and 2003 & XP vista and W7, Remote

troubleshooting using VNC Remote Desktop and Dameware. Troubleshoot day-to-

day hardware/software related issues maintains ownership and accountability

from the initial call through to resolution. Establishes and maintains

effective relationships with users and team members.

Years of Last

Cisco and Windows Networking use used

Cisco Networking Protocols 5 years Current

VLAN configuration 5 years Current

Static and Dynamic Routing 5 years Current

Wan Equipments and Protocols 5 years Current

Frame Relay, ISDN 5 years 2005

Cisco VoIce 12 month Current

Cisco security 12 month Current

Cisco ASA Firewall 12 month current

Windows 2000 server (DNS, DHCP, RAS) 7 years Current

Windows 2003 server (DNS, DHCP, RAS) 5 years Current

Active Directory 7 years Current

Windows 7 3years Current

Windows XP Professional 7 years Current

Windows 2000 Professional 7 years Current

Windows vista Home Premium/Business/Ultimate 1 year Current

Windows NT Workstation 4.0 1 year 2004

MS Office 2000/2003/2007 7 years Current

Visual Basics for Applications 1 year 2004

Norton Corporate edition/MacAfee Antivirus 5 years Current

Norton Ghost 5 years Current

Remote troubleshooting using VNC 7 years Current

Remote/Remote Desktop/Dameware

Language Skills

Language Speak Listen Read

Write

French Functional Functional Fluent

Fluent

Arabic Fluent Fluent Fluent

Fluent

English Well Fluent Fluent

Fluent

INTERESTS

Diving, Swimming, and Travelling.

REFEREES

Available on Request

Contact this candidate