Customer Service Project Manager
Resume:
KWABENA AMOFAH
*** ********* ***** ****** ******, NY 10303 718-***-**** *******@**********.***
OBJECTIVE:
Solution oriented and highly analytical candidate seeking a dynamic position in information
Technology with opportunities to provide creative strategies through the application of highly developed
technical and problem solving skills.
SUMMARY:
Resourceful technician with intellect in computer applications. Accurate in detecting technical
problems in the computer system. Qualified to provide customer service with care. Skilled in
diagnosing computer problems. Trustworthy and capable in guiding users through a step by step
solution for their respective problems. Good in conversing with clients.
Patient and diligent
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Vast technical knowledge
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Troubleshooting proficiency
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Critical thinker
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Windows XP/Vista/7/8
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Proficient in AVG, Printers, PC security systems
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Active listening skills
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Sharp problem solver
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Customer service expert
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Adaptive team player
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Strong attention to detail
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Responsible and reliable
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Organizational planning
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HIGHLIGHTS:
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EXPERIENCE:
04/2013 – Current. AM Entertainment Inc.
Staten Island, NY. Technical Project Manager / Service Technician.
Answered user inquires and set up technical equipment for employee use.
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Provided quality customer service at all levels.
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Document application and web site changes or change procedures.
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Managed the company’s website WDYLJ.com on a daily base.
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Maintains Web system performance by performing system monitoring and analysis, and
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performance tuning; troubleshooting system hardware, software.
Analyze and troubleshoot entertainment equipment’s.
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Back up the company’s websites on both external and internal hard drive.
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Train Employees on how to upload documents and maintain the company’s website.
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Collaborate with development teams to discuss, analyze, or resolve usability issues.
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01/2012 04/2013
Staples
Staten Island, NY In Store Computer Technician Expert.
Documented, maintained, upgraded or replaced hardware and software systems.
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Train employees, identified, analyzed, repaired product failures, and order
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parts as needed.
Provided technical support to customers regarding service issues on telephone,
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email and through tickets.
Reconfigure existing systems to accommodate additional components.
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Recommend which products or services were the best fit for the customersʹ
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need.
Create help desk documentation with step by step instructions on problem
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resolving techniques.
Diagnose and fix computers and securely install and service wireless networks.
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01/2005 01/2011
RadioShack Co Store
Staten Island, NY In store Computer Technician / Sales Person.
Handled 30+ technical/mission critical calls daily and consistently met high
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service standards.
Performed software installation, upgrades, and support as required.
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Assist users with concerns regarding their personal computers and cell phones.
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• Technical troubleshooting, which included system crashes, slow downs, Installation of
Software and Hardware, Configuring Routers & Wan Connections, Upgrading and
Installation of operation systems (Windows 9x/ME/Vista, Windows 7 and basics.
Drive client success by owning issue resolution.
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Demonstrated strong analytical skills problem identification, diagnose issues,
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confirmation, and resolution.
Renewing cell phone contracts and troubleshooting all kinds of cell phone.
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EDUCATION:
MAY 2013 Borough of Manhattan Community College New York, NY
Degree: Associate in Applied Science.
Major: Computer Networking.
Anthony M. Luisi
No Let Up Creation Marketing
Kevin Goldstein
RadioShack Manager
REFERENCE:
Contact this candidate