Project Management Finance, Investments & Insurance IT Projets

OMAR SAMAD

: + (1-647-***-****

: ****.*******@*****.***

JOB OBJECTIVE

Seeking senior managerial assignments in process & operations improvements in a leading organization.

SUMMARY

Performance Driven Professional with over 15 years of expertise in Strategic Planning, Process Improvement & Project Management

majorly in Financial / Education & IT Sector. A multi-faceted professional with documented success of consistent achievement in a

senior management capacity. Expertise in managing complete Project Management activities from conception to completion with key

focus on optimal utilization of resources. An effective communicator, honed relationship, leadership, planning, coordination and

analytical skills.

Expertise includes System & process Transformation, Aligning IT services with Business needs, Service Level Management,

Strategy Management, Operations Processes Improvement & Innovation, Product Delivery Systems, Data Analysis, Database

Design & Support, Business Applications, IT / Data Management, Software Testing and Change Request Process. Holds full P&L

accountability for business transformation and projects. Possesses an ability to view the larger picture, take business-critical

decisions and lead large teams to attain business/ operational excellence. An effective leader with proven abilities in guiding team

members and enabling knowledge sharing among the team.

CORE COMPETENCIES

Strategic Planning Service Level Management Project Management

Business Process Automation Resource / Budget Management Business & System Analysis

Change Management Client Interaction/ Troubleshooting People Management

ORGANIZATIONAL EXPERIENCE

Since May’08: Global Financial Associates, ON, Richmond Hill

Growth Path

May’08-Aug’12: IT Project Manager

Since Aug’12: Director of Operations and Projects

Key Result Areas

• Administering responsibilities related to Strategic Planning, Operations Management, Process Automation, Service Level

Management, Aligning IT with Business needs, Corporate Budgeting, Policies & Procedures, Sales Planning, Budgeting &

Commission, etc.

• Assessing current processes & mapping to new automated and improved states

• Setting objectives & identifying P&L

• Putting together SWOT studies for new automated processes and planning easy & smooth transformation

• Working with different stakeholders across the Organization and with third party vendors to gather requirements & needs

• Work with the CEO & other executives on new initiatives to meet company strategy

• Streamlining operation procedures using the newest and most advanced technologies

• Assessing client requirements & mapping them to business solutions

• Heading project planning, effort, design, scope, estimation, resource coordination and delivery, as per specified timeframes

• Implementing project plans within pre-set budgets

• Providing end-to-end management of multiple projects from conceptualisation and visualisation to technology mapping and final

execution of projects

• Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within

time, cost and effort parameters

• Leading team members, allocating resources and guiding them till final delivery

• Holding review meetings to monitor progress of the project as per schedule and ensuring timely completion & delivery of the

project to the client

• Planning, scheduling and handling (onsite / offshore) delivery management of concurrent projects

• Meeting deadlines without compromising quality norms

• Conducting software testing and test automation

• Resolving all support and operational issues in liaison with Project Managers & Business Group

• Achieving customer satisfaction by ensuring compliance with service quality norms and building the brand image by exceeding

customer expectations

Highlights

• Essayed a stellar role in:

o Aligning IT services with Business Needs making sure Best Practices are used to maintain Service Levels

o Directing multiple operational functional areas through Department Managers

o Setting challenging cross-functional goals to support organizational strategies

o Integrating the functional strategies to reach financial and operational objectives

o Developing new operational procedures to increase the efficiency

o Supervising operations like Sales Processing, Customer Services, Inventory & Distribution

o Heading projects related to Operations

o Liaising with different Stakeholders & formulating Project Plan

o Regularly following-up through Meetings, Status Reports and different kinds of communication

o Spearheading SW Projects, creating Project Portfolio, working with Executive Team on prioritizing projects based

on Company's Strategic Plan

o Executing Managing Business Process Automation Projects long with Business Executives, Chairman's Office

and Strategic Development Team

o Automating the Business Process using the best technologies & best practices

o Creating work schedules and assigning tasks to subordinates

o Prioritizing projects and applying innovative strategies to introduce new and updated systems

• Conducted training programs to effectively enhance performance and update staff on new technologies

• Monitored all new and existing projects and built effective project business plans

• Mentored the team of Developers in attaining the departmental and personal goals

• Designed designing charts and handled Database Modelling

• Accurately analysed the business requirements of various companies

• Deftly liaised with decision makers/ stakeholders and users to effectively transform business needs to technical requirements

• Formulated business policies, carried out testing of final changes and projects and ensured compliance with all business

requirements

• Acted as a mediator between business personnel and IT Developers

• Established Change Request Process for the IT Department

Jan’08-May’08: Premier Consulting, ON, Toronto as President (IT & Web Consultant)

Highlights

• Acquired business contracts for building new systems on behalf of clients

• Headed marketing premier consulting services and developed connections though networking & web marketing

• Deftly designed designing & hosted websites for small businesses

• Demonstrated excellence in building Insurance Brokerage Software for use by Insurance Brokers & Agents

Mar’06-Dec’07: Global Educational Marketing Corporation, ON, Toronto as RESP Sales Branch Manager

Highlights

• Carried out telesales and cold calling to generate sales leads and promote Global RESP Systems

• Conceptualised and effectuated Marketing Campaigns through mall shows, flyers and contests

• Acknowledged for delivering Global RESP Presentations to clients

• Imparted training and led recruitment drives to hire new Sales Representatives

Sep’04-Oct’05: Business & Computer University College (Hawaii Centre), Beirut, Lebanon as Project Manager

Highlights

• Credited for upgrading obsolete technologies associated with student affairs & business development resources

• Deftly analysed current requirements and performed mapping and migration of new databases

• Liaised with Managers and Users to understand the business requirement of the department

• Dealt with Analysts and Technical Personnel to understand business needs and transform concepts into technical resources

Feb’00-Jul’04: United Nations Development Program (UNDP), Riyadh, KSA as Team Lead / System Analyst Highlights

• Led activities of the team involving enhancement, development & implementation of personnel & payroll systems

• Managed analysis, designing, programming and implementation of a new HR & Payroll Computer System using Visual Basic

under Oracle DB-Engine and Crystal Reports to effectively calculate salaries

• Assessed the development of a new system that automated the reviewing performance of employees and suggested promotions

or transfers based on a points systems

• Pivotal in automating the salary direct deposit process

• Administered Data Warehousing for personnel & payroll systems

• Successfully completed ETL procedures to effectively transfer weekly reports

• Collaborated with the Finance Team Leader on the Payroll & Finance Systems Integration

INITIAL EXPERIENCE

Sep’98-Jan’00: TEK Soft S.A.R.L, Beirut, Lebanon as Software Developer (Project Implementation)

EDUCATION

2004 MBA (Business Administration) from Business & Computer University, Lebanon

1998 B.Sc. (Computer Science) from Lebanese American University, Lebanon

Certification

2012 Project Management Professional (PMP) from Project Management Institute (PMI)

2014 ITIL Foundation

~ Please refer to annexure for more details ~

~ ANNEXURE ~

TECHNICAL SKILLS

• Well versed with MS-Project, MS-SharePoint, MS-SQL 2005/ 2008, Visual Studio.Net 2005/08/10, VB 6.0, FoxPro 2.0, Oracle

Developer 2000 and CMI Methodology

PROJECTS HANDLED

Title: New Business Process Automation

Brief: Worked closely with the CEO, CCO & CIO to improve the New Business Process. Automated the process to achieve more

efficiency and productivity. Built new policies and procedures starting from the POS going through compliance and

quality control and processing.

Title: Tablets Project

Brief: Managed the project of preparing, customizing, deploying the Android Tablets to the Sales Team. The project included

managing resources, technology, training, financials, legal, procurement and other aspects. The project was a top

priority to the company and is monitored closely by the CEO

Title: Online Application Project

Brief: Built Online Client Application

Title: Sales Representative Licensing

Brief: Built online applications dramatically reduced the licensing time from 2 to a 1 month period

MEMBERSHIPS

• Member - Project Management Institute (PMI), Aug 2011 - Current

• Member-at-Large, LAU – Alumni Association, Toronto Chapter, May 2006 - Dec 2010

PROFESSIONAL QUALIFICATIONS

2014 ITIL Foundation, Formatech – Service Management Centre of Excellence

2012 PMP Prep. Workshop from University of Toronto

2008 Essentials of Project Management (Preparing for PMP Certificate) from A2Z Technical Institute, ON, Canada

2009 Oracle Developer 2000 from TEK Soft Sal

2012-2013 PMI Monthly Information Sessions from Monthly Information Sessions at PMI-Lakeshore about PM

2011-2012 Bullet Proof Manager from Crestcom, Toronto, ON

- Effective Planning – A 7 Steps Formula in Dec 2011

- Dealing with Difficult People in Dec 2011

- Customer Service above Expectations in Jan 2012

- Employee Appreciation in Jan 2012

- Negotiating to Win in Mar 2012

- The Listening Advantage in Mar 2012

Contact this candidate