Technical Support Technician

AYO BABATUNDE

** * ********* *** ****** N J *****

PHONE # 908-***-****

EMAIL: acb2q7@r.postjobfree.com

CAREER SUMMARY

IT Professional with 7 years expertise in supporting and troubleshooting workstations, operating systems,

networks, hardware and software. Resolved network connectivity issues. Provided service -focused

technical support; both remote and onsite, to achieve effective troubleshooting, efficient resolution of

issues, and maximum customer satisfaction. Completed projects on schedule, possesses exceptional

communication skills. Able to quickly grasp and adapt to new concepts, technologies, and environments .

Currently studying for A+ Certification.

WORK EXPERIENCE:

American Water Aug ’ 13- Oct ’13

Field Technician II

Mobile Hotspot Rollout for PA/NJ and NY sites

Reconfigured Toughbooks to work with the hotspot

Installed Franson GPSGate software on all toughbooks

Troubleshooting all user issues after installation

June ’11- Mar ‘13

Engineering Solutions and Products Inc.

June ’11 - Mar ‘13

Support Engineer

Supporting the Headquarters as well as other branches for all helpdesk issues

Providing Technical Support to users over the phone

In charge of Local onsite Desktop support for all clients

Supporting Blackberry/Iphone/Android Users for Enterprise Activation

Creating new users in Active directory and created Exchange Email Accounts

Supporting Desktop/Laptop rebuilds (PC and Mac)

Supporting Users for all outlook Issues/Configuration

Supporting users for Password resets

Supporting all in-house ESP applications

Using BMC Service Desk Express to Log calls/tickets/emails

Supporting Windows 7/XP roll outs for all users

July ’10 – Feb ’11

Automatic Data Processing (ADP)

July ’10 – Feb ’11

ezLaborManager Single Sign On Technician

Helped Migrate over 5000 Clients to Single Sign On, Enhanced Integration, and Work Force Now

Remediated issues detected in client databases prior to the migration

One on one communication over the phone with users till the completion of the migration

Logging progress of each client’s migration for easy follow up.

W orked with over 50 clients per week

Jan ’09 – April ’10

Celgene Corporation

Jan ’09 - April ’10

Desktop Support Technician

Setting up Secure ID Tokens for Clients for remote access

Tracking logs incoming and outgoing telecommunications

Assist with data communications and Networking

Assist with electronic data interchange

Provide expertise in desktop technology

Manage systems configuration

Conduct research on emerging technologies

Provide end to end phone support for users

Apr ’08 – Oct ‘08

Stryker Orthopedics

Apr ’08 – Oct ‘08

Desktop Support Technician

Troubleshooting Outlook and PDA/Blackberry applications as well as activating new pho nes with

the blackberry manager

Assist with logging of phone calls

Troubleshooting all Stryker applications, unlocking accounts and password resets.

W orking with SMS, Net meeting for Remote Access

Terminating, activating and editing user accounts using Active Directory.

Setting up workstations for new employees

Physical Assistance for users

Provide end user Technical support over the phone

Assist with systems configuration

Nov ‘06 – Apr ‘07

Pfizer Pharmaceutical Company

Frontline Helpdesk Analyst – Parsippany, NJ May ‘07 – Apr ‘08

Supported a 20,000 end-user global environment receiving sixty to eighty calls a day with a first

call resolution rate of 80 percent. Primarily troubleshooting Microsoft Applications: Outlook 2003,

W ord, Excel, PowerPoint and connectivity issues.

Troubleshooting Outlook and PDA/Blackberry applications

W orking with SMS, Net meeting for Remote Access

Logging phone calls with Service Center

Accessing and editing client accounts using Active directory

Microsoft Office Suite: Word, Excel and PowerPoint

Troubleshooting all Pfizer applications, unlocking accounts and password resets

Troubleshooting Internet Explorer and general computer m alfunctions

Assist with disaster recovery plans

Provide adequate end user phone support for 50+ clients per shift

Data Harvest Technician – Morris Plains, NJ Nov ‘06 – Apr ‘07

Supported a 5,000 end-user environment receiving 20 calls a day and resolving all issue upon the

first call.

Performed corporate Information Technology assignments

Performed Data Harvest on behalf of Corporate Litigation

Troubleshooting Outlook and PDA/ Blackberry applications

Basic system tools i.e. disk cleanup/defragmenter as requested by clients

Provide extensive systems configuration

Time Incorporated – NJ Mar ‘05 – Jul ‘06

Computer Engineer Aide

Installing computer software for employees.

Diagnosing and fixing computer software malfunctions.

Troubleshooting Windows XP, 2000 and Internet Explorer

Managed and reset password problems for employees

EDUCATION:

City College of NY – NY Bachelor of Science

Major: Mechanical Engineering. Overall GPA 3.35

Union County College – Cranford, NJ

Associate of Science, May 2005 -Major: Engineering. GPA 3.5

RELATED COURSEWORK:

Calculus, Differential Equations, Computer Information Science, Mechanical Engineering

COMPUTER SKILLS:

Proficient in Microsoft Office Suite: Word, Excel and PowerPoint, 2007 Internet Explorer, typing, matlab,

C++, Remedy, Service Center, Active Directory, VPN

ACTIVITIES:

National Society of Black engineers (NSBE)

Master at desktop related technical skills Master packager Master scripter (Powershell) Strong AD/Group

Policy

Contact this candidate