Customer Service Technician

Roel Ramirez

***** ******, *******, ** *****

832-***-**** ****.*******@*****************.***

Professional Summary

Experienced bilingual field technician who has worked with above and underground

telecommunication lines and systems, Currently working as A Claim Support Technician. I am

currently seeking a role that will allow me to use the skills I’ve gained and properly apply it to a

future roll as well as brighten my future.

Employment Summary

Claim Support Technician Kelley Services, For Center Point Energy

Pasadena, Tx

July 2013- Current

• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s

Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so

consistently, take all required training courses and do so timely.

• Able to demonstrate strong communication, organization, and interpersonal skills.

• Able to motivate self; operate as a self starter with individual drive and initiative to

• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices

and do both consistently.

• Able to solve problems with logical solutions by applying knowledge, skills and experience.

• Able to use personal computer software proficiently, such as word processing, spreadsheets, electronic

mail, internet and intranet.

• Able to communicate effectively with field employees, management and others, both orally and in

writing.

• Able to prioritize and schedule tasks, respond well to changing priorities, pay attention to detail and

demonstrate good time management and organizational skills.

Utility Locate Technician United States Infrastructure

Corporation

Houston, TX August 2011- August 2012

• Drive company issued truck to different dig sites

• Working with AT&T, Comcast, and Telecom blueprints to identify possible telecommunication

lines in the dig areas.

• Working with transmitters to attach to cable line accessing in pedestals

• Using receivers to locate cables attached to the transmitter, paint and flag the direction the cable

is going

• Making up too twenty five to thirty different stops in an eight hour day and working up too

eleven hours daily

• Meeting with the manager once every two weeks to pick up supplies and group meetings

Field Customer Service Technician AT&T.

Houston, TX Feb 2007 – August 2010

• Installation of residential and commercial phone lines, cable television and internet services.

• Located problem area within client’s location and identified repair method. This would range

from a reconnection

• Identify root cause on trouble on line and use various resistant fault meters to measure distance

to fault

• Test line connections to verify proper connectivity with main hub within the area client’s

network interface.

• Worked directly with our customers to review services provided and ensure they were satisfied

with the quality of our work.

• Partnered with other Field Technicians on special projects related underground cabling and

construction sites.

• Leveraged field equipment to locate underground cabling and monitor line activity.

• Tracked and logged tickets through AT&T’s dispatching system.

• At times required to Sauder lines at facilities that maintained older terminal equipment.

• Attended and participated in ongoing OSHA training classes in person and on-line to ensure

safety measures were in compliance. Course would be related to driving, climbing ladders, use

of lifting equipment and gaffing a light pole.

• Perfumed hot work

Skills

Bi-lingual (Spanish) MS Word, MS Excel, PowerPoint

10 – Key, Customer Service, Field Equipment, great communication and people skills.

Education

Sam Houston High School. Houston, TX – Diploma 2000-2004

Houston Community College Houston TX – Currently working on Process Technology AA

Degree

Contact this candidate