Customer Service Sales

Akash PatelAkash Patel Akash Patel

***** ***** ****** **, ******, TX, 77346

Phone: 281-***-**** E-Mail: *************@*****.***

Objective

Seeking a challenging career that utilizes my skills in my area of competence and enriches my

knowledge, and gives me a chance to be part of a team that contributes towards the growth of the

organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.

Experience

Assistance Manager

Plaza Food Store April 2009 – February

2011

• Operated cash register and recorded sale of $1500 – $2000 in one shift.

• Managed and trained six new employees for store duties.

• Ordered and maintained inventory in store.

Administrative Assistant

Core Communication March 2011 –

November 2013

Provide administrative support to the investment banking group VP and five of his department directors.

Answer telephones and promptly and courteously assist clients and employees throughout the

organization.

• Office Management: Overhauled recordkeeping system from manual to computer-based,

creating a user-friendly and systematic information management system and reducing data-

retrieval time.

• Travel Logistics Management: Coordinate a busy travel calendar that includes six

international symposiums annually, ensuring all events are successfully executed.

• Customer Relationship Management: Tapped into the power of PeopleSoft CRM Analytics

to track the effectiveness of leads, marketing initiatives and revenues. Generated reports that

assisted upper management with decision making and were distributed to 200+ employees

department wide.

Education

Kingwood High School

Class of 2011

Lone Star College

The Computer Engineering Technology Specialization AAS May

2013

Skills

Communications -- Good written and verbal presentation skills. Use proper grammar and have a good

speaking voice.

Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive

evaluations from previous supervisors.

Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks.

Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks

are completed correctly and on time.

Hard-working -- Throughout high school, worked long hours in strenuous activities while attending

school full-time. Often managed as many as 65 hours a week in school and other structured activities

while maintaining above-average grades.

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Customer Service -- Routinely handled as many as 500 customer contacts a day (10,000 per month) in a

busy retail outlet. Averaged lower than a .001 percent complaint rate and was given the "Employee of

the Month" award in second month of employment. Received two merit increases.

Cash Sales -- Handled more than $2,000 a day ($40,000 a month) in cash sales. Balanced register and

prepared daily sales summary and deposits.

Reliable -- Excellent attendance record; trusted to deliver daily cash deposits totaling more than $40,000

a month.

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