Gloria Nazario

** ****** ***** ***********,

MA 337-***-****

acb2m5@r.postjobfree.com

CAREER SNAPSHOT

. Eight years of commended performance in key customer service and

support roles.

. Expert in customer care/communications, problem solving, relationship

building and user training and support.

. MS Office "power-user" with additional proficiencies in assorted

databases.

. Secured numerous company achievement awards for delivery of

exceptional customer service.

. Generated more than $10,000 in sales within a 6-month period.

. Counseled potential and current clients with regard to their borrowing

needs.

. Achieved 95+ on all phone monitors throughout tenure.

PROFESSIONAL SKILLS

World-Class Customer Service Call Center Operations

Up-Selling/Sales Support Troubleshooting/Problem Solving Customer

Order Fulfillment Cisco VoIP Infrastructure Technical/User

Support Complaint Handling Reports &

Documentation

MS Word 2007 MS Excel

2007 PowerPoint

Lotus Notes

Outlook E-mail

Intranet Internet

Research Data Entry

Typing 35 wpm Office/Business equipment

EMPLOYMENT HISTORY

TD Bank, Springfield,

Massachusetts

2008-2010

Banking Specialist/Deposit Agent

Provided telephone, online and face-to-face customer service/support

within high-volume call centers (handling an average of 60+calls/internet

inquiries daily). Demonstrated ability to gain customer trust and provide

exceptional follow-up, leading to repeat and referral business.

Honda Financial Corporation, Holyoke, Massachusetts

2010- 2011

Funding Department

Audit all retail and lease contracts, inputting data into their system

within a forty eight hour gross period. As well as, filing completed

documents and faxing over any necessary information to dealerships in

assisting closing sales.

Rainbows Clothing Store, New Iberia, LA

2012-2013

Assistant Store Manager

Responsible for opening and closing store, greeting customers as they enter

and exit the establishment. Submitting bank deposits, recording all sales

for that business day, and faxing all sales, inventory to main office .

Supervise five other sales associates while processing all freight for that

evening.

Smile Agency, New Iberia, LA 2013

Case worker

In charge of setting up appointments for non - profit organization to

assist homeless and elderly with utilities, rental assistance, and numerous

other projects. Input data and record all clientele information, answering

calls and transferring to the correct department.

VOLUNTEER

Habitat of Humanity

EDUCATION

Business Administration and Entrepreneur, 2010,

Springfield Community College, Springfield, MA

References Available Upon Request

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