Manager Customer Service

DeAndre M. Harris

**** **** ****** **** ***# **1? Houston, TX 77091 ? 903-***-**** ?

******@*****.***

OBJECTIVE:

To obtain a position in which I can utilize prior experience in a

progressive and challenging position that will afford career growth

and enhancement, while demonstrating leadership qualities, being a

team player and collaborating all knowledgeable skills to make a job

more efficient.

RELATED SKILLS:

Excellent oral and written communications, detailed oriented, strong

organizational skill, multi-tasking, organizing and filing documents

on computer/storage cabinets. Microsoft XP/Vista Professional trained,

type 50 wpm, window mobile certified, six years customer service

experience/ three year manager/supervisor experience.

EDUCATION:

Dwight D. Eisenhower Senior High School Houston, TX 2002-2006

EXPERIENCE:

UPS Warehouse

Warehouse Worker 2011-2013

Received orders and unloaded packages from the trailers of 18-wheelers

and stored them properly in the UPS trucks.

Maintained a clean work environment, kept tools and equipment used for

unloading and loading goods in their assigned places.

Held responsibility for quality control of products and goods stored

in the warehouse and made sure that they were not damaged.

Maintained accurate records of the materials received and transported

out of the warehouse; submitted records to the senior manager.90

Documented and managed the inventory control system in the computer

placed in the warehouse using scanners and barcode readers.

Conducted routine checks on arriving shipments against their bills of

lading and invoices.

Prepared receipts for customers receiving goods as required legally.

The Limited/Galleria

Stocking Supervisor(FT) 2011-2012

Supervise and coordinate activities of workers concerned with

ordering, receiving, storing, inventorying,

issuing, and shipping materials, supplies, tools, equipment, and parts

in stockroom.

Studied records and recommends remedial actions for reported

nonusable, slow-moving, and excess stock.

Reviews records for accuracy of Information and compliance with

established procedures, and to determine

adequacy of stock levels.

Schedules work for special and periodic inventories.

Traces history of items to determine reasons for discrepancies between

inventory and stock-control records

and recommends remedial actions to resolve discrepancies.

Photo Safari/Houston Zoo

Team Lead (FT) 2009- 2010

Photograph customers as they came in the zoo.

Sold photos to customers.

Monitor everyone's photo quality.

Help supervisors with staffing, motivation, and the closing

procedures.

T-Mobile Houston, TX 2009-2010 (seasonal)

Retail Sales Consultant (PT)

Handles customer situations appropriately and escalates as needed.

Greet Customers in a courteous, friendly, and professional manner

using agreed upon procedures

Regularly contact customer base via phone calls and written notes.

Little Caesars Houston, TX 2007-2009

Assistance Manager (FT)

Greet Customers in a courteous, friendly, and professional manner

using agreed upon procedures

Answer telephones, fax documents, deposit, and maintain files

Handles customer situations appropriately and escalates as needed.

Responsible for effective management of inventory and company

operating systems.

Employee observation and support the Retail Store Manager in the day-

to-day operations. Assists with hiring,

scheduling training, marketing, loss prevention, and team

leadership. Ensure individual and team goals are communicated and

achieved.

Convergys, Houston, TX 2006-2007

Team Lead Supervisor Call Center (FT)

supporting, coaching, developing and supervising a group of employees

in a Service Center/Operations

Monitor, identify and resolve performance/behavior/attendance issues

using prescribed performance

management techniques.

Coach team members on their performance on a regular basis, and write

and deliver bi-annual performance

appraisal

Communicate positive as well as negative feedback, adapting coaching

styles depending on the situation

and audience, providing feedback that is specific and constructive and

encouraging all team members in

incremental performance improvement

Responsible for day-to-day functional supervision of non-exempt work

group, including work assignment

and attendance monitoring; providing input into selecting, training,

developing, and completing performance

appraisal of work group(s) in accordance with the organization's

policies and applicable legal requirements.

*Reference available upon request*

Contact this candidate