Stuart Archer-Hollis.

Mobile: 079*-***-****

Email: acb2ga@r.postjobfree.com

An experienced senior professional Customer Service Manager with additional expertise in Marketing, CRM and Loyalty Financial Services.

• Strong line Manager, decision maker who leads by example.

• Exceptional inter-personal, communication and negotiation skills.

• Driven, with a positive mental attitude at all times.

• Good business acumen with a firm understanding of financial, sales and marketing.

• Computer literate (ECDL).

• Highly ambitious, passionate, enthusiastic and self-motivated.

Having gained over 20 years Owner/Management experience in both a Front Line Manager and an Area Managerial capacity I wish to be part of a team in which I can incisively make a difference. My extensive skills and qualities include driving and fulfilling all opportunities for the good of the project I am spear-heading. In such a role I am in turn able to develop team members in addition to undertaking new opportunities for my individual development and growth.

EMPLOYMENT HISTORY

Business Consultant 2013-

Green Future Investments (Short term contract)

• I am responsible for overseeing CRM processes/security protocols. Reviewing customer Databases and Loyalty/Marketing techniques.

Senior Retail / Customer Service Manager 2007 - 2013

Comet Ltd

• I was initially responsible for sales, ordering, reporting, customer service training and motivation of forty two shop-floor and BOH staff within an electrical destination store in Exeter with a twelve million pound turnover.

• I was then promoted and given increased responsibility overseeing a Plymouth store with an annual turnover of fifteen million pounds and a headcount of fifty three.

• Finally, I returned to Exeter store, to use as a base, to boost and support management team, whilst overseeing additional adjacent retail outlets.

Director / Whole sale/Retailer 2005 - 2007

Hollis Simmons Ltd

I started my own furniture business. I designed and sourced, base-promoted and sold high end dining tables and chairs to Independents and Multi-site retailers including JLP.

Area Customer Service, Finance & Retail Manager 1989 - 2005

Harrods Ltd

• From 2004-2005 I worked for Harrods as Area CRM/Finance Operations Manager (GE Capital) Responsible for the promotion, retention/loyalty function and development of the Harrods Card and its customer base of 300,000. Reported to Main Board. Responsible for bi-annual customer marketing sign-up events.

• I trained and developed a team of fifteen together with two Managers and three assistant Managers.

• Involvement was with all aspects of the CRM/Loyalty/Marketing function in addition to Data Protection Act information and subsequent security/fraud parameters.

• Personally responsible for Royal/Executive client base.

• Implemented with marketing team new promotion procedure for retention of customer base this totaled in excess of sales, throughout the Store of three hundred millions.

• From 1999-2004 I was Head of the Harrods Customer Service Team.

• From 2002-2003 I relocated the customer service team from HDAC to Knightsbridge.

Set up new department and built new team to integrate order co-ordination with delivery and after sales service within furniture.

• I was given an eleven month secondment to HDAC Osterley requested by Management Board Directors to undertake the resolution of major customer service issues that arose following the introduction of a new furniture ordering/delivery procedure. I managed, trained, developed and motivated a team of eighteen distribution/customer service operatives plus three direct reporting managers dealing with approximately 900 complaints.

• Instigated a reporting and analysis instrument to address key issues that were causing the complaints and the inherent spiraling costs.

• I resolved the complaints. Resulting in a year on year reduction in complaints of 50%.

• 1999 I was Under Buyer in the Bedroom Furniture department with an annual turnover exceeding £12 million. Then I was promoted to assume responsibility for the Furniture section. I managed and motivated a team of 30 staff, comprising Managers, Buyers Clerks, Sales assistants and Porter/Packers, with responsibility for their ongoing training, annual appraisals and career development, and was heavily involved in forward planning exercises to enable the company to take maximum advantage of availability of stock at discounted prices.

• 1990 – 1999 Supervisor/Sales Manager/Area Manager (Multiple Grading Levels): Mans-Shop: Shirts/Ties/Knitwear/MRTW.

• Promoted into management on completion of the training course.

EDUCATION

• Harrods Graduate Management Training

• Regular computer, coaching, health & safety, first aid and management training courses.

• Post-grad. qualification in Business Management Administration.

• B.A Combined English/Film (Honours) Degree.

• A' Level Subjects: English, History, Sociology & Theatre History and Production.

• O' Levels x 7 Subjects: including English Language, Literature; French & Maths

INTERESTS

I raise funds and am involved in charities such as: Give A Kidney/BKPA; Imperial Cancer Research; Ex-Services Benevolent Fund. I additionally enjoy Cinema, theatre, motor racing/golf (use to play off 12), rowing (university coxswain), and entertaining friends. General Member of The Kings Fund (Medical Think Tank). Learning Mandarin.

References available on request

Able to relocate.

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