Customer Service Medical

Brooke Garner

***** ********** **

Indianapolis, IN 46236

Cell: 317-***-****

Objective

Customer service Rep

Very comfortable working in a call center environment. consistent work history, strong customer

service skills, solid communication skills, strong initiative, strong team player, strong work ethic,

strong written and verbal communication skills, manual labor skills, lean manufacturing techniques,

dependable independent worker.

Experience:

November 2012 – Premier Credit Collection Specialist

Take high number of internal and external customer calls and handle each request to ensure customers

are satisfied in a timely manner. Navigate our internal computer system to look up customer information

and update accounts. Provide collection services and maintain a low outstanding balance of

debts.Maintain consistent customer service communication in collecting outstanding balances for the

company.

June 2012 September 2012 Village pantry Cashier

Provided outstanding customer service, Ensured customer satisfaction by providing highest quality of

products by ensuring all equipment was properly installed and working correctly. Followed standards and

procedures to maintain safe work environment, Managed work with little supervision,

May 2008 July 2009 Ameripath Medical Biller/Medical

Provided outstanding customer service, accurately read, understood, and carried out written instructions,

Attended monthly safety meetings to ensure customer satisfaction, Reviewed work orders and

communicated with prior shift to assess work needs for the day, billed patient insurance, data entry,

customer resolution.

December 2007 April 2008 Wishard memorial hospital Medical Files Clerk Data

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting

policy errors. Provided quotes and executed online policy changes for medical and excess liability.

February 2007 March 2008 Sallie Mae Customer Service

Resolve customer inquiries, explain collection process

Complete up to 50 60 telephone calls per day in a call center environment

January 2006 February 2007 Anthem Blue Cross Blue Shield Customer Service Rep

Attended monthly safety meetings to ensure customer resolution, provided outstanding customer service,

Managed work with little supervision, inbound/outbound calls with customers, skip tracing, mail and data

entry.

Education and training

2012 Empire Cosmetology School, Professional License in cosmetology (license)

2006 Medtech College, Computerized Medical Office (certificate)

2005 J. Everett Light Center, GED (certificate)

Additional Information

Worked various temporary positions, references available upon request, Effective verbal and written

communication skills, job stability, excellent computer and multi tasking skills, high level of dependability,

ability to gather information and make decisions.

Additional Skills/ Ability to organize and prioritize multiple tasks

Preferences Ability to effectively communicate

Ability to work independently

Independent self management and organizational skills.

Ability to learn new systems and get up to speed quickly with new

business processes.

Ability to achieve results collaboratively

Strong problem solving and analytical skills.

Flexibility to adjust quickly and effectively to frequent change and altered

priorities.

Strong interpersonal, team, and leadership skills.

Contact this candidate