KATHRYN ENNIS-BURTON

*a Mortimer Road, South Shields, Tyne & Wear, NE33 4TT

077**-***-***

acb2f9@r.postjobfree.com

PROFILE

An accomplished, industrious and exceedingly resourceful award winning and results driven business professional, with extensive experience and skills gained from a highly successful and progressive area sales management career. I am driven, determined and have keen instincts, underpinned by excellent communication and relationship building skills.

Now seeking a role where the combination of experience, energy, ambition and confidence-enhancing negotiation and sales skills can be fully exploited at management level with an organisation requiring loyalty, discretion, ideas, leadership and dynamism.

KEY SKILLS

• Management – Compiled and analysed the daily, weekly, monthly KPI indicators ensuring, all sales targets were achieved, ensuring profitability within all aspects of the business.

• Leadership - Developed through recruitment and the development of existing staff fostered through 1 to 1meetings and ensuring all staff work to the best of their abilities. Provided training to increase their skills gaining loyalty from customers and trust from fellow workers, providing a strong and positive and energetic workforce.

• Creative Thinker – Achieved solutions to maximise sales profit through event planning, increasing a new customer foot fall from highly co-ordinated and memorable marketing events.

• Communication – Effectively developed strong, successful business relationships dealing with key stakeholders maintaining retention and trust.

• Strategic Thinker – Played a pivotal role in the management of projects from inception to implementation, developing, nurturing and delivering to bring safe, reliable results through a range of forward thinking ideas.

CAREER HISTORY

August 2012 – Present

Sharps Bedrooms

Bedroom designer (self Employed)

Responsible for full interior design of fully fitted furniture for the bedroom and office. Traveling throughout the North East, measuring, planning, designing and drawing what the finished room will look like within the customer’s home, and presenting to close the sale.

• Achieve sales and KPI targets

• Organise and manage appointments to maximum efficiency

• Attend all sales training meetings

• Maintain awareness of all new products and promotional activity.

• Driven and have natural persuasive skills ensuring 72% conversion of sales. (Average within company 59%)

July 2009 – August 2012

The Priory (Public House), Tynemouth

Company Director

Responsible for the interior and exterior design. Also the recruitment and training of a team of twenty-eight staff and then for the progressively profitable management of the enterprise, including all accounting, KPI’s and P&L analysis.

Key Responsibilities and Achievements:

• Won the 2011 Regional Pub of the Year award from the Evening Standard within two years of opening.

• Developed profitability by creating innovative events to increase and maintain the pub’s profile. Including customer wine tasting, and live Come Dine with Metro Radio nights.

• Increased turnover from a pre-existing £260k to £500k in year one, £750k in year two and £820k in year three.

• Maximised profitability via continuous staff key performance indicator analysis.

• Controlled the development of marketing literature.

• Maintained staff performance and development by the institution of six monthly appraisals.

• Prepared and introduced a full staff training manual including induction training and safe manual handling protocols.

• Introduced ‘mystery shoppers’ on a three monthly basis to assess the performance of all key staff

September 2006 – August 2012

South Tyneside Coachworks, South Shields

Partner

Key Responsibilities and Achievements:

• Organised and implemented new company structures.

• Sourced and negotiated new insurance contracts.

• By diligent and industrious activity built the profitable turnover by 63% over three years.

• Positively impacted profitability by maintaining a continuous negotiation with automotive parts suppliers to ensure the best prices and service levels.

• Liaised with the local authority ‘Business Matters’ group enabling South Tyneside Coachworks to become a recognisable business in the South Tyneside area.

• Established a state of the art estimating scheme to ensure that repair contracts were won on a profitable basis and then trained staff to implement.

• Introduced courtesy cars and a recovery vehicle to amplify the performance of the business.

• Accountable for planning the workshop throughout and the rendering of customer accounts.

• Maintained all relevant business documentation.

February 2001 – September 2006

Bounty Euro, North East England

Area Manager

Key Responsibilities and Achievements:

• Accountable for the sales and negotiation of new products into the NHS maternity wards.

• Increased area sales by 45% within first year

• Provided a complete field force probation and continuous training service.

• Managed all objectives controlled via key performance indicators.

• Controlled all training, support and technical advice on photography.

• Improved services as well as reducing costs, through the introduction of mobile distributors.

• Proactively managed the performance against expected standards.

• Planned business presentations to highlight and reward exceptional staff performance within my area.

• Proposed and gained the company’s Main Board acceptance to revised bonus schemes for sales staff.

May 1997 – February 2001

Jamal Beauty Supply, North East England

Area Sales Manager

Key Responsibilities and Achievements:

• Responsible for recruiting new accounts and maintaining existing account base

• Increased Area Account Sales by 42% within 12 months

• Interacted with customers using a variety of communication tools including face-to- face meetings.

• Represented the company at trade fairs and exhibitions.

• Planned and prepared presentations

• Development and management of sales process from start to finish

• Extensive B2B sales through developing existing and new accounts.

February 1995 – May 1997

Elizabeth Arden, Sunderland

Cosmetic Consultant Manager

Key Responsibilities and Achievements:

• Demonstrated a combination of energy and enthusiasm and exceeded sales targets by 40%.

• Introduced new business by demonstrating products through internal and external events.

• Pioneered the introduction of home parties, which yielded an increase of daily revenue by 60%.

• Training of new consultants to the businesses standards.

• Won the company award for best customer service within the company.

• Contributed to the area award for increasing sales within the first four months of employment.

1992 – 1994

Body Shop Direct, Sunderland & the North East

Trainer

Key Responsibilities and Achievements:

• Devised and introduced training protocols and procedures for staff.

• Interviewed and then supervised the training of all new recruits.

• Led product demonstrations to increase awareness at external events.

• Endowed the Body Shop Direct concept with success by planning a stream of new ideas for business development.

PROFFESSIONAL QUALIFICATIONS

1987 – 1990 City & Guilds Diploma in Beauty Therapy South Tyneside College

City & Guilds Diploma in Stagecraft Makeup & Hair Design

City & Guilds Diploma in in Hairdressing

1982 – 1987 7 ‘O’ Levels including Maths and English Language

MEMBERSHIP OF PROFESSIONAL BODIES

Member of the Tynemouth Business Forum

OTHER INFORMATION

Holds a full, clean United Kingdom driving licence

REFERENCES

Available upon request

Contact this candidate